Renfrew Chrysler

No integrity Very disappointed. Thought I was dealing with an establishments that dealt with honesty and integrity. Such is not the case. Bought a used 2016 cara Very disappointed. Thought I was dealing with an establishments that dealt with honesty and integrity. Such is not the case. Bought a used 2016 caravanwith 18,000 km. Car proof said everything good. Had car three days. Found that the car proof was not true. Many things wrong with vehicle when checked out. Contacted sales rep, he told us they had a 30 day satisfaction guarantee. Returned car and decision was made to buy a new one. The guarantee was for only the cost of the used van. After all discussion we lost approx $2000.00 onthepurchase of the used van. To me integrity means a satisfaction guaranteed all monies from used vehicle owned for 3 days should go towards purchase of new. Appears you get a good deal and they get a good deal more. Would not recommend this dealer. This is written without predujic. After receiving call from owner I now understand better as to how the caroroof etc works. I in no way was saying that they falsified any info regarding the car proof. The owner has told me he will look into the matter re the condition of the used car. I find it very responsive for an owner to call a buyer and discuss the problems. Want to say thanks for taking the time to discuss our situation. At this time I would like to rescind all my comments re the dealership. Feeling a lot better with the situation More

Purchase was stressfree! I had a bad experience there before when looking for a vehicle but decided to give them one more try. Jonathan was outstanding the second time I went I had a bad experience there before when looking for a vehicle but decided to give them one more try. Jonathan was outstanding the second time I went in and did not pressure us at all. He was knowledgeable and basically spent all afternoon helping me decide. Because of his service and how comfortable we were dealing with Jonathan, we were able to find my perfect vehicle! I am grateful it was Jonathan assisting us that day as it turned my experience around with this dealership. More

Low Pressure Purchase Felipe went above and beyond to ensure that i was satisfied with my purchase. He made the buying experience painfree and enjoyable. I would strongly r Felipe went above and beyond to ensure that i was satisfied with my purchase. He made the buying experience painfree and enjoyable. I would strongly recommend Felipe to any friends and family members looking to purchase a new vehicle. More

Amazing experience We were very impressed with the test drive with Terry. He told us all about the vehicle and all the options. Terry even drove us to the bank, since we We were very impressed with the test drive with Terry. He told us all about the vehicle and all the options. Terry even drove us to the bank, since we were from out of town. I would recommend Terry and this dealership to anyone. More

Amazing! Robert did a great job! I got my Dodge Journey 2015 with his help. I can't believe that I will be approved since my credit is very poor. But he did hi Robert did a great job! I got my Dodge Journey 2015 with his help. I can't believe that I will be approved since my credit is very poor. But he did his best!..Thank you. More

Amazing Experience I had an amazing experience at Renfrew Chrysler! Terry was my sales rep, but he was so much more than that. He was never pushy and seemed to genuinely I had an amazing experience at Renfrew Chrysler! Terry was my sales rep, but he was so much more than that. He was never pushy and seemed to genuinely care about getting me into a vehicle that suited my needs and was within my budget. He was so accommodating and understanding! I went for a used vehicle and ended up, within my budget leaving with something new. Best experience out of everywhere I went to look. I was happy to give them my business. More

Lifted 1500 The way I was treated was excellent, and the team executed the truck exactly how I wanted and the team was very respectful and responsive and kept me The way I was treated was excellent, and the team executed the truck exactly how I wanted and the team was very respectful and responsive and kept me in the loop More

Outstanding customer service Four years ago I bought a new truck at Renfrew. I was recently looking at my truck bill and noticed an error. I thought I had been overcharged so I Four years ago I bought a new truck at Renfrew. I was recently looking at my truck bill and noticed an error. I thought I had been overcharged so I went to Renfrew to discuss it. It turned out that someone had neglected to copy one line from the computer when they wrote up my bill. The total I had paid was indeed the correct amount, the bill just didn't show one figure. HOWEVER - even though there was no real error, just an omission AND it had been four years before I even noticed it, the staff at Renfrew went out of their way to deal with the problem AND gave me compensation! THAT'S WHAT I CALL GOOD CUSTOMER SERVICE! (And, by the way, I love my truck!) More

Friendly and Professional My experience was never uncomfortable. My salesman, Terry Koshin, was always courteous. There were never any surprises during or after the sale. I wou My experience was never uncomfortable. My salesman, Terry Koshin, was always courteous. There were never any surprises during or after the sale. I would contact him again I needed another automobile. More