Renfrew Chrysler Dodge Jeep Ram Ltd

never again Won't call you back to discuss details of anything. Called xxxx near everyone down there trying to get a issue resolved . No one not the gm not the sa Won't call you back to discuss details of anything. Called xxxx near everyone down there trying to get a issue resolved . No one not the gm not the sales manager calls you back. Had my 2014 charger 2 weeks and I love the car but I would return it instantly if I never had to deal with this bunch again. Most recent was took the charger in for buff and polish and to get some trim prices reinstalled. Get the car back with window pillar hanging off and screws in cup holder. The price on the car was higher than other dealers I found after purchasing but I signed the contract so f you is what I get from them. Beware their tactics and service. More

Terrible experience, would not recommend. I received a referral to see Chris Grebinski at Renfrew from an elderly gentleman I work with. He was excited as he was promised a $500.00 referral b I received a referral to see Chris Grebinski at Renfrew from an elderly gentleman I work with. He was excited as he was promised a $500.00 referral bonus. I went to see Chris, he was very helpful in finding me the vehicle I was after. After discussing the deal and price at the the very end he comes and proceeds to tell me the sales manager needed to "take" this gentleman's referral bonus in order to give me the deal I received!! I was not ok with this and found it very unprofessional. I went home, thought about it and phoned back to cancel the deal. I could not morally accept this way of doing business. When I spoke to Chris he proceeded to tell me he "didn't care" if I bought the vehicle there and then asked me if they gave him $750.00 would I not cancel! Now it became even more cheesy. The gentleman who gave the referral is very upset about this, I cancelled the deal, and none of us will ever go to Renfrew to buy a vehicle. I went to another dealership, told them this story and they were flabbergasted! They were amazing, I got exactly what I was looking for, and they even gave this gentleman who gave me the referral $250.00 just for the embarrassment and unfairness he went through. More

Excellent Service I recently purchased a vehicle at Renfrew Chrysler. My salesman, Dwayne Barrett was very professional and extremely helpful in finding the right vehic I recently purchased a vehicle at Renfrew Chrysler. My salesman, Dwayne Barrett was very professional and extremely helpful in finding the right vehicle that met my needs. The whole experience was very pleasant and would recommend Renfrew and Dwayne to my friends. S. Urquhart More

Excellent Service Let me be clear. I do not own a Chrysler product. The car I have is a 2013 Dodge Journey that is provided to me by my employer. I had it service at Let me be clear. I do not own a Chrysler product. The car I have is a 2013 Dodge Journey that is provided to me by my employer. I had it service at 2 Chrysler dealers before finding Renfrew. The "other guys" were did not seem to understand that customer service means you actually serve the customer. I went to Renfrew when some intermittent issues with the car's electronics developed. I've been in the electronics industry doing design and development for many years and I know how difficult it can be to fix intermittent problems. I gave Renfrew a detailed description of the problems and left the vehicle with them. They serviced it under warranty. I got a detailed description of the steps the technician took to resolve the problems. Since then, I am very happy to say, the problems have not reoccurred. Kudos! Many dealer ignore the customer's descriptions of issues and/or the technicians simply don't try to fix anything intermittent. I highly recommend Renfrew. I've returned there several times since and had quality service every time. More

GREAT SALESMAN AND OVERALL GREAT EXPERIENCE. I purchased a new vehicle last week, My salesman Dwayne Barrett was excellent. He was very professional, listened to my needs and picked out a vehic I purchased a new vehicle last week, My salesman Dwayne Barrett was excellent. He was very professional, listened to my needs and picked out a vehicle that suits my needs. The whole transaction was smooth and painless. I highly recommend Renfrew Chrysler and staff. Dwayne is a asset to the company and will go back to him for my next vehicle. More

Very well taken care of with a great price very good product and price. salesman went beyond to treat me with a fair price. I will recommend this dealership to anyone I come across. I also have very good product and price. salesman went beyond to treat me with a fair price. I will recommend this dealership to anyone I come across. I also have been a GM man for 60 years and now am happy to be into a chrysler product. They have come a long way. More

Average Most of the time I've come here and not going to lie I have had issues. I've had a manager do what he can to resolve it though. I suggest just double Most of the time I've come here and not going to lie I have had issues. I've had a manager do what he can to resolve it though. I suggest just double checking things and be firm on what you're looking for. More