Renfrew Chrysler Dodge Jeep Ram Ltd

Just wanted to write a formal complaint about "Renfrew Chrysler" Dealership located in Calgary Alberta. On March 22,2013 I bought a used 2012 Jeep Grand Cherokee. After I bought the vehicle I was "Renfrew Chrysler" Dealership located in Calgary Alberta. On March 22,2013 I bought a used 2012 Jeep Grand Cherokee. After I bought the vehicle I was driving it home on Deer Foot in Calgary and when i braked the whole car would shake I had to pull over to the side of the road to call the dealership for help. They said to just take the car home and return in a few days. I made the 1 hour 1/2 trip it home. The next day I tried to register the vehicle. I could not register it because to my surprise the vehicle was from out of province and had not been inspected. This was VERY unsafe! If i would have gotten in an accident I'm sure there would have been a big lawsuit filed by my family. I returned the vehicle on March 26,2013. The Sales person Dan Mills informed me that it just came from the auction and he WAS aware it was not inspected but his used car manager just told him to let me go. The Manager was supposedly new. Now the dealership said they would inspect it and call me when it was done. They called me on March 28,2012 and said that the vehicle was inspected and routers where fixed but they wouldn't fix the CD player and told me to go the another dealership closer to my house. I was from out of town. They had rented me a car during this time. DAN MILLS the Sales person called and said that he didn't have time to drive it down to switch me vehicle until Friday ( good friday), with his wife. I said that was fine. Friday I waited all day.. Since i didn't have his number and he only had mine.. nobody showed up or called. I called Saturday four times.. 9am , 12:30, 3:30, and 4:30. Each time they told me now that it wasn't done getting checked over but would be done and I would get my vehicle back today.. No Luck... Now Monday April 1,2013, I called the Service department to ask for the copy of my inspection. Now my inspection was no where to be found and they said they would mail it to me when they found it.. Now I had to send a family member in that lived in Calgary to see what was going on and where my SUV was.. They insured him that it would be driven down that day.. 3:30 rolls around and I have to call them to see what was going on. I informed them that they needed to be here by 6:00 at the rental place so we could switch the insurance on the rental, because at this point I did not trust them to drive on my insurance if i could help it. They called me back and said that they couldn't be there till 6:30. So i went down to the rental place and asked them what to do. They took my name off the contract because renfrew was already on there and understood my concern. Now Dan Mills Called me back and said he could not deliver the vehicle because I took my name off the rental contract.. which made no sense. At this point I have had it and just desperately wanted my vehicle back. Half hour later he called me back and said now that he was going to deliver it. 8:30 that night I receive a text to meet him at the burger king to exchange vehicles. When I arrived he as sitting there with 3 pieces of paper. With my keys in his pocket. He then stated that I would have to sign off on the inspection, and after I did that I would get my keys. I told him that I was not signing anything and told him to give me my keys. He threw my keys across the table. I grab the inspection report and walked to my SUV, not signing anything! He followed me and knocked on the window and told me again to sign. I drove away. Looking at the inspection at home i notice that the dates on all the mechanical inspections and out of province stated that they were done on Friday March 29 (Good Friday) They were not even open then! I now have a new appointment to get it inspected because I don't feel safe. I am a young female and feel like this was the worst experience I have ever had buy anything! This business should not be in operation. Looking on the internet I have read MANY reviews about how terrible service they have got and people feeling cheated. This should be looked into! More

Over a two year period and numerous charges for miss diagnosing a fuel pump problem, the fuel system after having been miss diagnosed and being told their was no problem by Renfrew service department an diagnosing a fuel pump problem, the fuel system after having been miss diagnosed and being told their was no problem by Renfrew service department and manager. I was left stranded on the side of the highway because my fuel system would not use the 2nd half of the tank which was full of fuel. As a result I had to fill up my gas tank every 200 km all the way to Phoenix Arizona another problem was that it would take 15 minutes to fill up with $20 worth of gas. The car was diagnosed and repaired within 2 hours by the Tempe Dodge Chrysler Dealership in Arizona. Since returning back to Calgary the problem has returned and Renfrew has refused to repair it even though they know this is a recurring problem with the parts supplied by Chrysler. The service manager has refused to listen to my complains and has refused to service my vehicle under warranty which it is covered under because of the repair done in Arizona. More

Been a customer for over a year. I've had my vehicle in several times for service and autobody work and have had several bad experiences. However, two employees have gone out of their way to help make my several times for service and autobody work and have had several bad experiences. However, two employees have gone out of their way to help make my experiences better. They are Graham (Service Manager) and Brian Pink (Service Adviser). The autobody staff do low quality work and the detailing staff are lazy and do not put in the effort to make sure that their job is done well, or above standards. More

i don't recommend this place to anybody ... the new sales departement team is just a rip off team... after two months waiting for a car and a lie after a lie i was pretty much thrown out because i refused to departement team is just a rip off team... after two months waiting for a car and a lie after a lie i was pretty much thrown out because i refused to sign for a deal that was completly different than what we agreed on the first time . higher interrest rate and longer financing periode... when i said this is 12 months more the sales manager told me : " yeah but it doesn't make a difference the payment is the same " ....A sales manager who told me " your gas card , i'll give it to you when i get back from my holidays " to me it sounds more like "your gas card ,you won't get it " .Anyway it was a very bad experiance with this dealership ,not to mention that i was one of their customer ...leasing a car for 4 years with them . lies ,lies ,lies , be carefull people . More