Renfrew Chrysler Dodge Jeep Ram Ltd

Great Sales experience as well as top notch Service Advisor Rod Roy did a nice job showing us the vehicles we wanted to test drive, answered our questions, and worked out a nice deal for us. It was a pleasure Rod Roy did a nice job showing us the vehicles we wanted to test drive, answered our questions, and worked out a nice deal for us. It was a pleasure working through the trade in process with Rod and with John Dwerryhouse on the finance side. They worked things out so I could take the vehicle home same day! We're very happy with the vehicle. Special mention to Brian Pink in the Service Department. I've been taking my previous vehicle to Renfrew for service for 6 years, and Brian has provided great information, working through what needed to be done to keep my vehicle in great running order. I've dealt with a number of service departments at other dealerships, and Brian is by far my preferred service advisor to deal with. More

Horrible Service After purchasing a brand new 2015 Jeep from Renfrew I decided to continue to have my vehicle serviced there. Absolute mistake. I brought my vehicle in After purchasing a brand new 2015 Jeep from Renfrew I decided to continue to have my vehicle serviced there. Absolute mistake. I brought my vehicle in for an Oil Change (which was supposed to be free) not only was I charged, but I had a piece (The coin storage bin to the left of the steering wheel) STOLEN from my vehicle while on their property. After following up with Renfrew they refused to take any responsibility whatsoever. They did offer a refund on the oil change they were supposed to provide for free, but they refused to accept responsibility for the piece that was stolen. They went so far as to tell me that I brought the vehicle in with the piece missing, that they distinctly remember the piece not being in the vehicle. They told me they typically would mark down on the report or take pictures of something missing on a vehicle that comes in like that, but conveniently overlooked it this time. Will never do business with Renfrew Chrysler again. More

Exceptional service! We just bought a 2015 Jeep Cherokee with no hassles. Rod is a very knowledgeable and experienced sales consultant who has the ability to listen to the We just bought a 2015 Jeep Cherokee with no hassles. Rod is a very knowledgeable and experienced sales consultant who has the ability to listen to the customers and make the deal which is suitable for the customer. He led us right to the car we wanted. He answered all of our questions. We sat down and discussed the price and discounts and that was it. We reached an agreement and were done. I will be referring Rod to all my friends to purchase a vehicle. More

be very careful shopping at RenfrewChrysler Be very careful shopping at Renfrew Chrysler. We went with high expectations as repeat customers who have had 3 previous Dodge Trucks. We thought at f Be very careful shopping at Renfrew Chrysler. We went with high expectations as repeat customers who have had 3 previous Dodge Trucks. We thought at first that we were being treated as valued customers but soon found out that our sales person just wanted to make the sale before he left on holidays. We were told that the truck we thought we were getting was the same as the one that was test driven, only better. It turned out to be much less than what we test drove. We were not shown the truck we had purchased until the cheque had been passed over and the papers signed and then we were handed the keys and told to have a nice day. We had to ask the mechanic how to stop the alarm system and start the truck. How embarrassing! Some of the items missing on the truck were somewhat fixed but not not like they would have been if they had come from the factory and of course meant more trips to the dealership and more waiting around. We now have to spend several thousand dollars putting in the necessary items that it should have come with in order to tow our fifth wheel properly. We will never return to Renfrew Chrysler and we are sorry that we didn't stay with our first instinct to buy a Ford. The shoddy prizes given out by Chrysler for the test drive were returned to Chrysler and the big sign announcing free gas or TV is obviously false advertising. More

Many promises, many failures Dwayne did not fulfill the agreement of purchase, he stated the following; * financing- a interest number which was much lower than the amount at si Dwayne did not fulfill the agreement of purchase, he stated the following; * financing- a interest number which was much lower than the amount at signing creating additional work on our end to change finance companies. * Oil change- to be changed upon pick-up but could not provide proof the work was done, later corrected. *Full tank of gas- received 3/8 of a tank. * 1 FOB key- Dwayne attempted to give us 1 key, later corrected. * Truck to be detailed- many stains on center console, cleaned by ourselves Dwayne is very personable and friendly, when we questioned him of why he did not live up to his commitments he stated he had many customers and it was hard to keep track of what he promised to them. In the next breath he handed us the review and asked for a positive feedback. I will not return or promote Renfrew Chrysler in the future. More

Excellent Service! Rod was so helpful to find me the perfect vehicle for my budget. Super friendly and comfortable staff to make you feel welcome. I was exceptionally ha Rod was so helpful to find me the perfect vehicle for my budget. Super friendly and comfortable staff to make you feel welcome. I was exceptionally happy with their timeliness on getting me my new JEEP, and working with me to find financing that fit my lifestyle. They took care of all the paperwork so easily as it was my first time purchasing a new vehicle, they walked me through everything so I understood all elements of my contract and spent the time with me to ensure I was satisfied with my purchase More

Got what I wanted Dwayne's a great guy. Knowledgeable about the vehicles we looked at, worked hard to earn my trust and get me exactly what I wanted. The deal took over Dwayne's a great guy. Knowledgeable about the vehicles we looked at, worked hard to earn my trust and get me exactly what I wanted. The deal took over a week to put together and he was a big help. When I finally went in to pick up the truck, everything was set to go and it took less than 1/2 an hour. I found out Dwayne also give up much of his free time to coach soccer, I really admire that. Thanks again Dwayne, this is the third vehicle I've purchased from Renfrew, I'll be back! More

unfortunate experience All my experiences since i moved here in Calgary have been great except when i tried to get a used vehicle in Renfrew. They took a deposit from me to All my experiences since i moved here in Calgary have been great except when i tried to get a used vehicle in Renfrew. They took a deposit from me to process a financing application on an agreed biweekly rate. When the application results went in, they pressured me to accept a higher biweekly rate and since i didnt agree on the rate, they took my deposit and wont refund. Felt like they are so desperate to earn money that they muscled us out for that petty deposit. I tried to call several times and even went back for a visit but Patrick just said he will call me back. Its been 3 months since so i think they really need the money. Beware of this dealer's false advertisement too. They send flyers in your homes saying you won something and you need to go to the dealership to claim the prize. They will just waste your time. I got a car from another dealership without any problem at all and i felt very unfortunate that i had to go such a bad experience with Renfrew. More

NEW 2015 Ram 2500 HD We've been dealing with Renfrew since 1998, and can say my experiences have all been great, from Sales to Service. My most recent trade-in/trade-up f We've been dealing with Renfrew since 1998, and can say my experiences have all been great, from Sales to Service. My most recent trade-in/trade-up from the awesome Ram 1500 Laramie to the Ram 2500 Limited (6.4L Hemi w/ 4.10 rearend is so far great. Rod Roy was awesome to deal with and made the purchase easy. We first tried searching the entire inventory for 'what i wanted', but when that failed we moved onto a 'factory order'. Only unfortunate thing with the time of year I made the order (March 2015), as it turns out that is considered late in the production-year, so our first couple of paint choices were no longer available...but a it turns out....number 3 is beautiful (Deep Cherry Red). Thanks Roy. More