Renfrew Chrysler Dodge Jeep Ram Ltd

Friendly, honest, and consistent customer care Coming from a stressful situation, this was our second new vehicle purchase from Renfrew. Our Sales Representative, Filipe Evans went above and beyond Coming from a stressful situation, this was our second new vehicle purchase from Renfrew. Our Sales Representative, Filipe Evans went above and beyond customer service to make this process easy, fast, and comfortable. I've never experienced the compassion, and patience he showed us during this experience. Not once did he talk over us, or not have an answer to any of our questions. He is excellent at what he does, and puts a much needed empathetic personal touch in with his customers. Filipe was always there to make sure we were ok, and to the end was extremely attentive, reliable, and professional. I would highly recommend him to ensure your needs are met, questions are answered, and to have an overall positive and calm experience purchasing a new vehicle. If there was a sixth star option I would definitely give him all of them. More

Car buying experience This is our 2nd Dodge Journey that we have purchased from Renfrew Dodge. We believe that we paid a fair price and the service we received was excelle This is our 2nd Dodge Journey that we have purchased from Renfrew Dodge. We believe that we paid a fair price and the service we received was excellent and everyone we dealt with in the dealership was very helpful and patient. Josh Gove was our salesman and although he is new at his job he was very thorough and patient and gave us his full attention. More

STOLEN VEHICLE I had my Jeep Grand Cherokee STOLEN from RENFREW CHRYSLER. I was supposed to be getting the drive shaft replaced in my jeep, I received a phone call a I had my Jeep Grand Cherokee STOLEN from RENFREW CHRYSLER. I was supposed to be getting the drive shaft replaced in my jeep, I received a phone call asking if i had picked up already because they couldn't find my keys. I found this strange told them no i had not. I received another phone call two days later saying that they still had not found my keys and they looked on the lot and my jeep was GONE. I was told that someone must have came back into the service area grabbed my keys and stole my jeep. They have no idea when or how this could have happened. I was not offered a vehicle to use in mean time or even received an apology NOTHING. The following day I went into the dealership to try and get some further explanation. Rightfully so i was upset but not yelling and I was given attitude by a defensive service person. Basically telling me he remember hanging up the keys then all of a sudden they were gone. I am still in disbelief that my jeep was stolen and astonished by the lack of any ownership for letting my jeep get stolen off their lot. I still have not received any sort apology or anything from anyone here, no call from management NOTHING. Im writing this review in the hopes that this never happens to anyone else ever again. More

Five star service everytime I have been working with Renfrew for 10 years now and have bought 5 dodge caravans 3 used & 2 new I have built a trusting relationship with some of t I have been working with Renfrew for 10 years now and have bought 5 dodge caravans 3 used & 2 new I have built a trusting relationship with some of the great guys who work here and would recommend even just a visit to them on a Saturday to have BBQ and get to know the team! I most recently worked with Tyler Logan who is an up and coming Renfrew star! I've had the pleasure of working with Kyle Clark who is also a customer service pro, a big shout out to Mr Brian Pink who I first bought a van from is still there in parts and service! So thank you all for the great experiences! Luv luv luv my new sparkly Caravan More

outstanding service The best car buying experience yet! Robert was outstanding. I will highly recommend Robert to anyone looking to purchase a new vehicle. Roberts att The best car buying experience yet! Robert was outstanding. I will highly recommend Robert to anyone looking to purchase a new vehicle. Roberts attention to detail and no pressure approach was refreshing and sealed the deal. More

bad experience Daryl cal me offer me new wheels that day they waste my time I told them I dont have that much time I come back next time force we give new ram end 0 Daryl cal me offer me new wheels that day they waste my time I told them I dont have that much time I come back next time force we give new ram end 0 More

Great Experience I was looking to trade in my truck but wasn't sure if I wanted to buy something new or slightly used. I was also considering diesel vs gas. Felipe E I was looking to trade in my truck but wasn't sure if I wanted to buy something new or slightly used. I was also considering diesel vs gas. Felipe Evans took the time to walk me through all the options and look at several different vehicles. He gave me the time to think about what would work best for me and it was more of a consultation than a sale. I would recommend working with him if you are looking for a great buying experience. More

Wonderful experience! Evan spent the time to help us find exactly what we were looking for in a van and got us a great deal. We had some issues with our old van and he was Evan spent the time to help us find exactly what we were looking for in a van and got us a great deal. We had some issues with our old van and he was able to get us a brand new one and made it very affordable for us. Great work Evan ! More

A very simple transaction done well Brent and Kane were great to work with. A simple used car purchase gone right! Ready for my arrival for the test drive and again two days later when w Brent and Kane were great to work with. A simple used car purchase gone right! Ready for my arrival for the test drive and again two days later when we closed the deal. More