Renfrew Chrysler Dodge Jeep Ram Ltd

Very rude manager Very bad customer service the manager is very rude his name is Peter I have never seen this kind of rude and I will not shop here again Very bad customer service the manager is very rude his name is Peter I have never seen this kind of rude and I will not shop here again More

Save money and stress by avoiding this place If I could give Renfrew Chrysler 0 stars, I would. After working in the service industry for as many years as I have, I can not understand how they ma If I could give Renfrew Chrysler 0 stars, I would. After working in the service industry for as many years as I have, I can not understand how they manage to retain any clients. The sales staff stop caring the minute the deal has gone through, and the service staff do not follow through with the requested work. During my pre purchase test drive, the truck had a large vibration. The deal went through pending a 2nd inspection. My salesmen advised me that the vibration was caused by unequal pressure in the tires... As I'm driving home form the dealership I can feel the vibration getting stronger and stronger. Upon pulling over I find all of my lug nuts backed off. For something this serious and dangerous you would not believe the lack of response from the management team. However years after my purchase they continue to harass me with phone calls and mail asking me to trade in with them. Despite numerous requests to remove me from their customer list, they continue to harass like a crazy ex girlfriend... If Renfrew was the last Ram dealer in Western Canada they would still not see a dime from me. More

Awesome , Friendly Staff at Renfrew Chrysler The best experience I've ever had shopping for a vehicle. Shane answered all my questions, and provided me with information I didn't think to ask. I r The best experience I've ever had shopping for a vehicle. Shane answered all my questions, and provided me with information I didn't think to ask. I really appreciated his patience and understanding. After test driving a few vehicles, I found exactly the right car for the right price. Thanks for all your help, I couldn't have done it without you! More

The service dept Terrible terrible service, an oil change thats under warranty takes 5 hours, and they lie to you about how long it’ll take. Its dirty, the employees Terrible terrible service, an oil change thats under warranty takes 5 hours, and they lie to you about how long it’ll take. Its dirty, the employees are ignorant More

RIP OFF COMPANY They will lie on bank application to get a loan in your name way more they what vehicle is worth just to get their sales bonus SAVE MONEY AND GO ELSEW They will lie on bank application to get a loan in your name way more they what vehicle is worth just to get their sales bonus SAVE MONEY AND GO ELSEWHERE.....none of the names on the list of employees are any I dealt with how old is this review site? Never do updates? More

rushed and not transparent.. Mike did what he could but the finance guy changed the rate from one min to the next even though I saw one rate he inputed a higher rate...then they Mike did what he could but the finance guy changed the rate from one min to the next even though I saw one rate he inputed a higher rate...then they had a telemarketer call to get my payment reduced... bunch of smoke an mirrors...won't buy another Chrysler again.... More

watch out for price switches I called the dealership this morning and talked to Mike Green about buying a diesel from them as they had one on site ( I had another deal with a deal I called the dealership this morning and talked to Mike Green about buying a diesel from them as they had one on site ( I had another deal with a dealership but the truck was the wrong color with some minor differences, Mike told me that the numbers I gave him " should work on this truck " I gave him all the information on my deal and he came back to me and stated that they could do the deal for a certain number a month at which point we negotiated some more he gave me a price again i thought was high so he said he would cal me back 10 min 1hour went by 2hrs went by I texted several times no reply so I called the dealer and asked to speak with sales manager I believe his name was Terry ? I then proceeded to ask why I didn't get a call back and what the final number was so Terry then tells me he can't give those to me because he was not in his office and that I should go to Kip Scott where I have the original deal !! the his black colored truck was worth more then the brown one I was looking at because black cost more !!!!!! and that Mike Green would call me back in 10 mins again ! I wait and Mike calls to tell me that the price has gone up because Terry wanted to go back to the first number he gave me......; Wow that is professionalism and honesty... If I where you I would have a very good look and your contract before you sign and there may very well be added cost that you don't know about because it has a different color. When I asked why they are not honoring the number we came up with he stated that mike had no choice in the matter and the manager make the call.. pass the buck much ? More

All of the staff of this dealership , are soo friendly Purchased 2017 grand caravan, but after 2 months, i trade it in again they help me right away. They will help you at any situation. Purchased 2017 grand caravan, but after 2 months, i trade it in again they help me right away. They will help you at any situation. More

Excellent customer experience I was interested in trading in my truck for an SUV. I was introduced to Brent, a very courteous, respectful and informed salesperson. We began the p I was interested in trading in my truck for an SUV. I was introduced to Brent, a very courteous, respectful and informed salesperson. We began the process of selling truck at a fair price and purchasing the SUV. I appreciated Brent for his attention to detail and customer service. He fulfilled all his commitments. Thanks More

Great overall experience Brent was very knowledgeable and helped me to understand all of my options when it came to which vehicle would best for my needs and my budget. Brent was very knowledgeable and helped me to understand all of my options when it came to which vehicle would best for my needs and my budget. More