Renfrew Chrysler Dodge Jeep Ram Ltd

Worst car buying experience i've ever had. I had one of the worst purchasing experiences at Renfrew Chrysler. I dealt with a salesperson named James Forrester. We were planning on purchasing a I had one of the worst purchasing experiences at Renfrew Chrysler. I dealt with a salesperson named James Forrester. We were planning on purchasing a 2019 Dodge Grand Caravan GT Black that was an ex rental. On our first trip to the dealership I walked in trying to find a salesperson knowing exactly what I was looking for, James introduced himself and brought me to the Vehicle, at this point he started with his condescending tone and pushy attitude, after leaving the dealership because of this he then texted us within minutes of leaving the lot and offered us a deal on the van, we told him it was not in our budget right now. A week later I gave him another chance and took the caravan for an extended test drive, when picking up the van he barely spoke to me and was frantically running around the showroom, at this point I knew something was strange. We then brought the Van back on Saturday morning and noticed there was two things wrong, a fog lamp needed to be replaced and the driver's side door needed to be readjusted as it was not closing correctly. While writing up our information to process financing, there is an area at the bottom of the form to list issues that need to be fixed on the vehicle, in this box he wrote down the fog lamp but not the door, I told him to put the issue with the door on the form to which he reluctantly did and then said he needed to speak with his head mechanic, James came back and stated that the door was in tolerance and without skipping a beat he put the financing numbers in front of us, so I called him out on the door, to which he replied, “You’re not buying a Mercedes” which to me implied that they are selling trash, which I can’t imagine the marketing guys at the dealership or Dodge would agree with. At this time I spoke to my partner and explained to her that if they are not willing to even try to fix the door imagine what after sales support would be like and explained to her that if they aren’t willing to even look at the door I wouldn’t be willing to make a deal at which point James erratically pulled the paperwork and told his sales manager not to worry about the sale and then walked off. As we were leaving the building, I tried to get my $500 incidental deposit back from the secretary who told me only an accountant can refund the deposit and we would have to wait till Monday. At the end of the day I went in to Renfrew intending to spend $30,000 on a vehicle and walked out with them having $500 of my money and no deal because of the erratic attitude of James Forrester. More

Long time customer and would go back again! This was the forth Jeep I have purchased, and the third from Renfrew Chrysler. James (Forrester) was great to deal with - very professional, friendly This was the forth Jeep I have purchased, and the third from Renfrew Chrysler. James (Forrester) was great to deal with - very professional, friendly and listened to what the needs of the customer were before suggesting the right vehicle for our family. James was realistic and honest which was refreshing in a salesman! The efficiency at which he was able to get us into the vehicle we wanted (less than 24 hours from first phone calls to purchase) was incredible - and he met our needs at every turn. We couldn't be happier with our purchase and would use James and Renfrew again in the future. We also use Renfrew for all servicing needs for our vehicles, and are always met with friendly, professional, and accommodating staff that are always able to help! More

Take the money, shift then blame I bought my car in March (not new) and had it serviced at Renfrew. I travel on muddy roads and I paid them to power wash the undercarriage. After the I bought my car in March (not new) and had it serviced at Renfrew. I travel on muddy roads and I paid them to power wash the undercarriage. After the second time I had them replace the brakes and they charge me $1,800 for a complete brake job. I go the car dirty again and told them that after I picked it up the brakes were making noise (not happening before). They blamed it on the dirt and said it was okay, which it was not. I took it back in and the hosed it of again saying dirt was the problem. Finally I told them it was their last chance to fix a problem that started after the brake job (no issues before, even on the same roads) and they told me that I had abused my car, there was dirt packed in the brakes (the day after I paid them $200 to wash it) and that I did not take good care of my vehicle. Not impressed, not returning. More

Garbage company from top to bottom If I could give 0 starts I would. Buying a Jeep from here was one of the biggest regrets of my life, and I'm divorced. Every time I took it in for any If I could give 0 starts I would. Buying a Jeep from here was one of the biggest regrets of my life, and I'm divorced. Every time I took it in for any time of work their was a problem. Took it in for a simple oil change, came back 45 min later to be told " we just started, we bumped you cause someone came in and they were in a really big hurry!" Took in over and over to try to get things fixed under warranty, but they couldn't find anything, till right when the warranty ran out. Convenient. Call head office to see if they could do anything, to where I was told "no we can't help you with that, but we can sell you a new one!" Why in the world would I buy anything from Chrysler again, when the service department is garbage, and they don't stand behind your vehicles?! You tell me there isn't anything you can do, when in actually, you're the only ones that can do something about it. But no, I just get the run around. Maybe the people that couldn't find the problem while it was under warranty, should come in on their own time and fix it for not doing their jobs in the first place. So don't buy from here, if any Chrysler dealership, as I went to more than one, and they all suck equally, and it's not like head office will back it up. If they gave me a new Jeep tomorrow, I would trade it off on a Ford or Chevy as the point of a new vehicle is the warranty, and a warranty is only as good the service department is, so their warranty is only useful in the bathroom for toilet paper. More

Great Experience..thanks Shane Shane Mathews was wonderful. The thing i really liked about him is that he knows his product so well that it becomes easy to make a choice. We vis Shane Mathews was wonderful. The thing i really liked about him is that he knows his product so well that it becomes easy to make a choice. We visited for a test drive late eve and walk out with our new vehicle. Shane & Katherine stayed late and ensured everything is done. So happy that we chose Renfrew Chrysler. More

Mike was great to work with Mike was a great salesman to work with. He did not pressure us and allowed us time to decide if we were making the best choice. He worked with us to e Mike was a great salesman to work with. He did not pressure us and allowed us time to decide if we were making the best choice. He worked with us to ensure we got exactly what we came in for. More

Shane is the best salesman in the city, go see him Shane Mathews helped me buy my truck last year and I've never had a better time buying a vehicle. He really knows his stuff and I felt very comfortabl Shane Mathews helped me buy my truck last year and I've never had a better time buying a vehicle. He really knows his stuff and I felt very comfortable with him right away. I'm now looking at possibly trading it in, and I will always go back to Shane as he took care of me better than any other salesman, ever. Go to Renfrew and ask for Shane, you won't be sorry you did. - Bruce Dewyn More

AMAZING CUSTOMER SERVICE Hands down best vehicle buying experience I’ve ever had. Shane Mathews went above and beyond my expectations. Very knowledgeable in both new and pre o Hands down best vehicle buying experience I’ve ever had. Shane Mathews went above and beyond my expectations. Very knowledgeable in both new and pre owned departments. I walked in the doors at 7pm and by 9pm I drove away in my new vehicle. Both Shane and Robert Campbell stayed well after hours to get the deal done. 1000% recommend this dealerships and their employees. Thanks again Renfrew Team # 1 in my books More

Outrageous!!! Worst mistake of my life, bought a jeep compass last May had problems since day one, got totally ripped off of the price was all total 21000, when all Worst mistake of my life, bought a jeep compass last May had problems since day one, got totally ripped off of the price was all total 21000, when all said and done it took me 4 months to get the contract through the bank it was 27000 they jacket it up without my knowledge. I now own a broke down 2015 jeep that runs like a tank, eats gas like an 8 cylinder and now cannot pay to repair it, so it goes back to the bank ( ruining my frail credit) and I'm without a vehicle. My job requires a safe reliable car, I could not take it on the highway as it's performance is horrible and unsafe. Now that they destroyed my job, and home and health and wellness guess their happy!!! I hope I am their last victim! More

Very rude manager Very bad customer service the manager is very rude his name is Peter I have never seen this kind of rude and I will not shop here again Very bad customer service the manager is very rude his name is Peter I have never seen this kind of rude and I will not shop here again More