Renfrew Chrysler Dodge Jeep Ram Ltd

Take the money, shift then blame I bought my car in March (not new) and had it serviced at Renfrew. I travel on muddy roads and I paid them to power wash the undercarriage. After the I bought my car in March (not new) and had it serviced at Renfrew. I travel on muddy roads and I paid them to power wash the undercarriage. After the second time I had them replace the brakes and they charge me $1,800 for a complete brake job. I go the car dirty again and told them that after I picked it up the brakes were making noise (not happening before). They blamed it on the dirt and said it was okay, which it was not. I took it back in and the hosed it of again saying dirt was the problem. Finally I told them it was their last chance to fix a problem that started after the brake job (no issues before, even on the same roads) and they told me that I had abused my car, there was dirt packed in the brakes (the day after I paid them $200 to wash it) and that I did not take good care of my vehicle. Not impressed, not returning. More

Garbage company from top to bottom If I could give 0 starts I would. Buying a Jeep from here was one of the biggest regrets of my life, and I'm divorced. Every time I took it in for any If I could give 0 starts I would. Buying a Jeep from here was one of the biggest regrets of my life, and I'm divorced. Every time I took it in for any time of work their was a problem. Took it in for a simple oil change, came back 45 min later to be told " we just started, we bumped you cause someone came in and they were in a really big hurry!" Took in over and over to try to get things fixed under warranty, but they couldn't find anything, till right when the warranty ran out. Convenient. Call head office to see if they could do anything, to where I was told "no we can't help you with that, but we can sell you a new one!" Why in the world would I buy anything from Chrysler again, when the service department is garbage, and they don't stand behind your vehicles?! You tell me there isn't anything you can do, when in actually, you're the only ones that can do something about it. But no, I just get the run around. Maybe the people that couldn't find the problem while it was under warranty, should come in on their own time and fix it for not doing their jobs in the first place. So don't buy from here, if any Chrysler dealership, as I went to more than one, and they all suck equally, and it's not like head office will back it up. If they gave me a new Jeep tomorrow, I would trade it off on a Ford or Chevy as the point of a new vehicle is the warranty, and a warranty is only as good the service department is, so their warranty is only useful in the bathroom for toilet paper. More

Great Experience..thanks Shane Shane Mathews was wonderful. The thing i really liked about him is that he knows his product so well that it becomes easy to make a choice. We vis Shane Mathews was wonderful. The thing i really liked about him is that he knows his product so well that it becomes easy to make a choice. We visited for a test drive late eve and walk out with our new vehicle. Shane & Katherine stayed late and ensured everything is done. So happy that we chose Renfrew Chrysler. More

Mike was great to work with Mike was a great salesman to work with. He did not pressure us and allowed us time to decide if we were making the best choice. He worked with us to e Mike was a great salesman to work with. He did not pressure us and allowed us time to decide if we were making the best choice. He worked with us to ensure we got exactly what we came in for. More

Shane is the best salesman in the city, go see him Shane Mathews helped me buy my truck last year and I've never had a better time buying a vehicle. He really knows his stuff and I felt very comfortabl Shane Mathews helped me buy my truck last year and I've never had a better time buying a vehicle. He really knows his stuff and I felt very comfortable with him right away. I'm now looking at possibly trading it in, and I will always go back to Shane as he took care of me better than any other salesman, ever. Go to Renfrew and ask for Shane, you won't be sorry you did. - Bruce Dewyn More

AMAZING CUSTOMER SERVICE Hands down best vehicle buying experience I’ve ever had. Shane Mathews went above and beyond my expectations. Very knowledgeable in both new and pre o Hands down best vehicle buying experience I’ve ever had. Shane Mathews went above and beyond my expectations. Very knowledgeable in both new and pre owned departments. I walked in the doors at 7pm and by 9pm I drove away in my new vehicle. Both Shane and Robert Campbell stayed well after hours to get the deal done. 1000% recommend this dealerships and their employees. Thanks again Renfrew Team # 1 in my books More

Outrageous!!! Worst mistake of my life, bought a jeep compass last May had problems since day one, got totally ripped off of the price was all total 21000, when all Worst mistake of my life, bought a jeep compass last May had problems since day one, got totally ripped off of the price was all total 21000, when all said and done it took me 4 months to get the contract through the bank it was 27000 they jacket it up without my knowledge. I now own a broke down 2015 jeep that runs like a tank, eats gas like an 8 cylinder and now cannot pay to repair it, so it goes back to the bank ( ruining my frail credit) and I'm without a vehicle. My job requires a safe reliable car, I could not take it on the highway as it's performance is horrible and unsafe. Now that they destroyed my job, and home and health and wellness guess their happy!!! I hope I am their last victim! More

Very rude manager Very bad customer service the manager is very rude his name is Peter I have never seen this kind of rude and I will not shop here again Very bad customer service the manager is very rude his name is Peter I have never seen this kind of rude and I will not shop here again More

Save money and stress by avoiding this place If I could give Renfrew Chrysler 0 stars, I would. After working in the service industry for as many years as I have, I can not understand how they ma If I could give Renfrew Chrysler 0 stars, I would. After working in the service industry for as many years as I have, I can not understand how they manage to retain any clients. The sales staff stop caring the minute the deal has gone through, and the service staff do not follow through with the requested work. During my pre purchase test drive, the truck had a large vibration. The deal went through pending a 2nd inspection. My salesmen advised me that the vibration was caused by unequal pressure in the tires... As I'm driving home form the dealership I can feel the vibration getting stronger and stronger. Upon pulling over I find all of my lug nuts backed off. For something this serious and dangerous you would not believe the lack of response from the management team. However years after my purchase they continue to harass me with phone calls and mail asking me to trade in with them. Despite numerous requests to remove me from their customer list, they continue to harass like a crazy ex girlfriend... If Renfrew was the last Ram dealer in Western Canada they would still not see a dime from me. More

Awesome , Friendly Staff at Renfrew Chrysler The best experience I've ever had shopping for a vehicle. Shane answered all my questions, and provided me with information I didn't think to ask. I r The best experience I've ever had shopping for a vehicle. Shane answered all my questions, and provided me with information I didn't think to ask. I really appreciated his patience and understanding. After test driving a few vehicles, I found exactly the right car for the right price. Thanks for all your help, I couldn't have done it without you! More