Red Deer Mitsubishi

I was recently directed to Red Deer Mitsubishi by a friend who explained that the dealership had been bought by new owners who were fantastic. I was in the market for a slightly used vehicle so though friend who explained that the dealership had been bought by new owners who were fantastic. I was in the market for a slightly used vehicle so thought I would check them out. I absolutely despise buying vehicles, working with salesman and being in car dealerships. As a woman I have been treated unfairly many times so I'm pretty guarded. I inquired about the Mitsubishi SUV's and Crossovers and went for a test drive. Chris Durant, the Salesman was respectful, professional and knew the products inside and out. I wasn't sold on the Mitsubishi and asked what else used they had on the lot. We discussed a few but nothing peaked my interest. I said I would really like a used Hyundai Santa Fe as I've had my eye on those for awhile. Chris said he would keep his eye out for me and that was that. I assumed that I would likely never hear from him as they didn't have one on their lot and they are after all a Mitsubishi dealership. The next day I got a call from Chris saying they had searched the province and found a Santa Fe meeting all my requirements. I was so surprised. He immediately sent me photos and it looked beautiful. I was so excited. They brought the Santa Fe to Red Deer for me and every aspect of the deal I felt like I was respected as a customer as I should be. There were some brutal snowstorms that prevented me from getting the vehicle as planned and I ended up arriving at 9 at night and Chris and the Finance people waited and were happy and friendly about it! Chris pulled my new vehicle inside so it was warm and went through every feature with me and set up my blue tooth etc. I love my new vehicle, I love that I have found a car dealership and sales people that treat people like royalty and that I was told about this fantastic place. I will be back! Great job guys and gals!!! More

poor customer service. Cris Cotton was very unprofessional. Called us at 9:45am to inform us that the form we filled out for pre-approval online was approved, and if there was a vehicle we were unprofessional. Called us at 9:45am to inform us that the form we filled out for pre-approval online was approved, and if there was a vehicle we were looking at. We informed him of which vehicle. He called back later and stated credit was an issue but he would Tweek things and keep us informed. We informed him we would be at dealership today (Nov 24,2012),and he stated the vehicle we were interested in was being detailed and to show up after 2pm. We arrived at 3:22pm to be greeted by a salesman"Darcy" inside who informed us the vehicle in question was just sold as we drove a 45 minute drive to the dealership. Seriously, What dealership can't be bothered calling a potential customer that the vehicle they are driving this distance to test drive and purchase was sold and save that person a drive???? Hum....Not very professional. Then Cris Cotton(who called us this morning and confirmed we were approved, as well, was the individual who stated when we should arrive) avoided us and didn't even have the decency to approach us and apologize....but made NO EFFORTS to aknowledge us instead. Who cares at this point if the vehicle is sold, but I would never refer anyone to this dealership solely on how we were treated as potential customers. Wow.....Thanks for nothing. Guess it's a good thing that the $$$$$ we got together as a down payment wasn't placed in this dealerships possession and we found a great dealership in Edmonton with the same vehicle( 1 year newer)for the same price. We were treated exceptional and will refer anyone to that dealership!!!! Thanks for nothing Red Deer Mitsubishi.(By the way.....I have all the messages corresponding with this Cris Cotton on our recorder to verify that in no way did we miss understand anything or that he in fact told us we were approved and to show up for the vehicle we were interested in only to have it sold right out from under us) More

Overall customer service is awful, and the used vehicles they sell do have proper inspections done. They also do not stand behind their used vehicles. they sell do have proper inspections done. They also do not stand behind their used vehicles. More