Red Deer Mitsubishi

Had excellent customer service from Cowboy Colt and Husney.My wife and I had a great experience with the Mitsubishi dealership. Husney.My wife and I had a great experience with the Mitsubishi dealership. More

I am beyond furious with this dealership. I exchanged text messages with them on Wednesday, and I have proof of that. They sent me my paperwork on Friday evening, but the numbers did not matc I exchanged text messages with them on Wednesday, and I have proof of that. They sent me my paperwork on Friday evening, but the numbers did not match what they had originally promised. When I asked them to correct it to reflect what I was told, they agreed. The bank had already approved my loan, and all I needed to do was sign the paperwork. Since I live an hour and thirty minutes away, I told them I would be sending a friend to test drive the car. My friend couldn’t make it until Monday, so I initially planned to drive down there myself on Saturday. However, I was informed that they were closing at 5 PM, and since I wouldn’t make it in time, they told me to just come on Monday instead, when they would be open until 7 PM. Even so, I managed to find a ride and arrived at the dealership at 4 PM on Monday. They knew I was on my way, yet it took 13 minutes before anyone even acknowledged me. When someone finally did, I was told to wait while they brought the car out for a test drive. After a while, I was taken to the manager’s office, where I was told they had both good and bad news. When I asked them to just tell me whatever news they wanted to share first, the manager informed me that they had sold the car to a private third-party company. I am absolutely livid. The bank had already approved everything, and all I needed to do was sign the papers. They let me drive an hour and a half just to tell me the car was no longer available. Instead of taking responsibility, they tried to go back and forth with me, placing the blame on me. Thankfully, I have records of all my phone conversations and text messages with them because I don’t trust car salespeople. At that point, I had to stay calm, but I was boiling inside. The manager then told me I could pick another car. Since I had already made the trip, I had no choice but to look for another option. I picked a different car, and he told me to wait outside for his guy to bring it for a test drive. Twenty minutes passed before someone finally came out—not with the car I had selected, but with a completely different one—because the second option I had picked was also sold. This entire experience was a complete waste of my time and energy. I am a single mom who had to find a sitter just to make this trip and close the deal, only to be treated with complete disregard. I had a pre-approved loan, a deal set, and yet they still sold the car out from under me. This is dishonest, unprofessional, and completely unacceptable. I have every record of communication, including phone call recordings, and even proof of how rude one of the salesmen was to me. I would never recommend this dealership to anyone. Their lack of professionalism, dishonesty, and utter disregard for customers is disgraceful. I hope no one else has to go through the frustration and disrespect I experienced. More

Worst dealership to deal with, purchased vehicle that should have never past an inspection. Come to find out within the 3 months of purchase for a number of related issues. Did not offer extended warrant should have never past an inspection. Come to find out within the 3 months of purchase for a number of related issues. Did not offer extended warranty but claimed they did and it was refused. Nope. At this point a 20000 dollar purchase can not leave city limits. Great job. Do not go to this dealership every one is great as long as your purchasing but terrible service after the fact. More

This is the worst dealership in Red Deer if we could give this a negative star we would. We looked at a used vehicle there and when we were trying to lower the price they said that they couldn’t lower it any this a negative star we would. We looked at a used vehicle there and when we were trying to lower the price they said that they couldn’t lower it anymore as they only had $67 on commission, when asked if they would be able to repair all of the damages in the interior and exterior they said “no” because of the price. We wanted to think it over but they kept pushing my husband to sign the papers and when asking them if we wanted to opt out of it they said that it would just be easy. After a day of thinking of it we wanted out already as we wanted other things and we had other priorities. We told them right away and they said to come pick up the cheque on Thursday from the downpayment. Well that day came there was no cheque when my husband was picking it up and I had to call them asking about it they said I had to go there when I didn’t sign anything because it was just my husband purchasing the vehicle but they wanted me to be there as I was the “Decision Maker” when I didn’t decided on anything. We talked to the GM which she was not very helpful at all I don’t even know how she got that job as she doesn’t know any customer service it was just all about her and making this deal. I was sick at the time I was talking to the GM and she just lied to us whole time that we were talking as she said that I told her I was a decision maker as soon as she answered the phone when I said I was not. She then kept repeating I had to be there and I told her that I was sick and I couldn’t go and we usually don’t have time together as he works in the morning and I work in the evening. After the conversation I had to go to the hospital as my blood pressure was so high and that my head and chest was hurting. This dealership has no compassion for their customers it is just making money for them. More

My whole life (I’m retired) I’ve bought domestic vehicles. I made an appointment with Brendan Kyle, as I was due for a new ride. Really liked the RVR. This salesman treated me with so much respect a vehicles. I made an appointment with Brendan Kyle, as I was due for a new ride. Really liked the RVR. This salesman treated me with so much respect and kindness it made me feel like I mattered at the dealership for the first time in 4 decades. Didn’t just feel like a commission and the amazing deal I got. Very impressed with the numerous features a Mitsubishi has over all my other domestic vehicles. Ty Brendan! More

Worst dealership I’ve ever felt with in my life! ! We were ripped off, lied to multiple times, sent us a vehicle that was a death trap with brakes on backwards. There isn’t enough space to write all ! We were ripped off, lied to multiple times, sent us a vehicle that was a death trap with brakes on backwards. There isn’t enough space to write all the issues we’ve experienced in buying a vehicle here.. we felt with 3 different Mitsubishi dealers and they are all garbage.. horrible customer service, no return phone calls, ignorant customer service, and everything they are doing at these dealer should be criminal ans they have their doors closed for so many incidents of bad Buisness!! Stay far far away from any Mitsubishi dealer!! More

Sending a huge shout out to Andrew Mah, it was one of the first times buying a new vehicle that a salesman was so professional and no pressure to buy all the extras. Andrew spent a lot of time going through first times buying a new vehicle that a salesman was so professional and no pressure to buy all the extras. Andrew spent a lot of time going through learning and set up of our new vehicle. I will recommend him to my family and friends. Great person and great job Andrew, thank you! More

A huge shout out to Andrew Mah for the most phenomenal transition in purchasing my new vehicle today!! This is the second vehicle I have bought from Andrew and I also send him referrals because there isn transition in purchasing my new vehicle today!! This is the second vehicle I have bought from Andrew and I also send him referrals because there isn’t anyone I trust to take better care of my friends or family, period. Andrew has been a family friend for a few years now and he goes above and beyond for each customer in every way. I promise you will not find anyone better to deal with. He is transparent, honest and so hardworking! Please go see for yourself if you’re in the market for a vehicle. You have my personal guarantee that he takes care of every detail and does all that he possibly can to make everyone satisfied with their purchase under any circumstance. Thank you again Andrew, for everything! More

Great experience buying a SUV from Carson. He worked hard to find me the vehicle I needed. Very pleasant staff all around! Love my new outlander! There was a few bumps in the process but every He worked hard to find me the vehicle I needed. Very pleasant staff all around! Love my new outlander! There was a few bumps in the process but everything got done to my satisfaction!!! More

Crooks, worst service I have ever heard of. Do not waste your time with these people Do not waste your time with these people More