Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Preston Chevrolet Buick GMC Cadillac LTD
Langley, BC
605 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
605 Reviews of Preston Chevrolet Buick GMC Cadillac LTD
September 04, 2015
They didn't seem to want to do business with me. I filled out an online application and it took four days for ME to track someone down to find out what was going on. When I did track someone down the I filled out an online application and it took four days for ME to track someone down to find out what was going on. When I did track someone down they sounded like they couldn't be bothered and it didn't go anywhere. Overall it was a ding on my credit that didn't even go anywhere, wasn't happy at all. I'd go elsewhere. More
by SJBK
Employees Worked With
Cathy, Heather
September 02, 2015
Excellent service. We bring our car in for service, it's done expertly,cleaned and finished on time. Preston indeed looks after us. Thanks 'Preston GM' G & D Lamoure We bring our car in for service, it's done expertly,cleaned and finished on time. Preston indeed looks after us. Thanks 'Preston GM' G & D Lamoureux More
by Froggie
Employees Worked With
David Mcinnis
August 27, 2015
Excellent experience buying a used car!!! Michelle Connerty and Dave Boardman in sales were wonderful as well as Manny Dhudwal and Cathy Grescher! The whole experience was painless. I live 140 Michelle Connerty and Dave Boardman in sales were wonderful as well as Manny Dhudwal and Cathy Grescher! The whole experience was painless. I live 1400 kilometers away from Langley and was surprised how simple and quick it was to purchase my car! The car was exactly as advertised and they were friendly and accomodating! I won't hesitate to recommend this dealership and its staff! More
by CarlaP
Employees Worked With
Michelle Connerty, Dave Boardman, Manny Dhudwal, Cathy Grescher
August 15, 2015
Purchase of a pre-owned vehicle Personally I very seldom answer the call for a recommendation however in this case I feel Michelle did everything in her power to make my Preston expe Personally I very seldom answer the call for a recommendation however in this case I feel Michelle did everything in her power to make my Preston experience an enjoyable one. I would not hesitate to purchase another vehicle from Michelle! More
by Jim F.
Employees Worked With
Michelle Connerty, Sales & Lease Consultant
July 08, 2015
Terrible customer service from the service deptment I have a 2015 Cadillac ATS coupe the car experienced a severe shuttering and I book an appointment at prestons service dept. it took 9 days to get an I have a 2015 Cadillac ATS coupe the car experienced a severe shuttering and I book an appointment at prestons service dept. it took 9 days to get an appointment. 24 hrs before my time I called to confirm my courtesy car comparable to my own I was told it was taken care of... Needless to say no car waiting they tried to give me some tin can courtesy car I was not impressed... So they told me to take my car and leave no service was performed... More
by Allen C
Employees Worked With
Service manager Doug allen
August 22, 2014
Buying my Dream Car In Dec 2013 I purchased my 2014 Cadillac SRX. Preston's was over the top friendly in all manners. Everyone from the sales manager to the finance peopl In Dec 2013 I purchased my 2014 Cadillac SRX. Preston's was over the top friendly in all manners. Everyone from the sales manager to the finance people were very helpful and friendly. I have no problem recommending this dealership to family or friends. More
by Jackietorry
Employees Worked With
Bob Noble
August 22, 2014
Always great service We have purchased several vehicles even though we live out of town. Found it to be easy and met all expectations . Have them them to others. We have purchased several vehicles even though we live out of town. Found it to be easy and met all expectations . Have them them to others. More
by Vette4ever
Employees Worked With
Kathy
August 06, 2014
Review for Body Shop***PLEASE READ*** This review is for the Body Shop only and not the main dealership. I purchased my new 2014 Black Cadillac SRX in February and to be fair I have to say This review is for the Body Shop only and not the main dealership. I purchased my new 2014 Black Cadillac SRX in February and to be fair I have to say I received amazing service. The problem came after my new car was hit in a parking lot receiving minimal damage to the rear driver's side panel. I took it back to Preston because of the wonderful service I received during the purchase of my vehicle even though I live in another community making it very inconvenient for me. After meeting with the estimator and going through the damage I was given a date to bring my car in. I took it in and was told it would be approximately 3 days. When I phoned 3 days later I was told I would be called when my car was ready, but never was. I finally after countless phone calls was able to pick my car up 1 week after I had taken it in. I was to pay a deductible of three hundred dollars, but ended up paying seven hundred and was told I had to deal with the insurance company to get the difference back, which of course was all wrong information. I paid the additional and went to find my car in the parking lot because they didn't even have the decency to bring it around. When I found my car and inspected it I couldn't believe it THERE WAS NOW DAMAGE ON MY CAR THAT WASN'T THERE WHEN I DROPPED IT OFF. I spoke to original estimator and he conceded with one area of damage but not the scratch that was now on my driver door. They fixed the one area but I am still left with a visible scratch on my driver's door that was not there before. Since then I have found out my experience is not the only one. Apparently this has happened before. PLEASE DO NOT TAKE YOUR VEHICLE HERE TO HAVE ANY BODY WORK DONE AND IF YOU DO PLEASE MAKE SURE YOU GO OVER YOUR VEHICLE WHEN YOU DROP IT OFF TO GET FIXED AND AGAIN WHEN YOU PICK IT UP SO THEY CAN NOT DO WHAT THEY DID TO ME AND CLAIM THAT THEY DID NOT DO THE ADDITIONAL DAMAGE. I feel a responsibility to warn the public about the Preston GM Body Shop, but want to make clear that my experience with the main dealership purchasing my car was excellent. More
by Cyndilotts
Employees Worked With
Terry/ Preston GM Body Shop
July 21, 2014
Terrible customer service. With bought my Silverado in 2009. I have had problems with the front drivers brake since 6 months after I purchased it. I have brought it in multiple With bought my Silverado in 2009. I have had problems with the front drivers brake since 6 months after I purchased it. I have brought it in multiple times over the years to get resolved and even got GM Canada involved. Preston's is so full of lies and have terrible customer relations. They don't stand behind their product and deserve no sales. I would never purchase here again. More
by jamie424
Employees Worked With
Glen, Dave, Shop foreman
June 27, 2014
Top notch From the moment I stepped into the showroom and met Carrie I felt like I was her number one priority, she listened in detail to what I was looking for From the moment I stepped into the showroom and met Carrie I felt like I was her number one priority, she listened in detail to what I was looking for and very quickly set about to find the vehicle she thought best met my expectations, she worked very hard, with care not to take me to trucks that were not what I was needing or that were not ready to be looked at. Carrie was friendly at all times and appeared to go well beyond what i have experienced before in vehicle salespeople. She was frankly the best I have ever had by far. After I picked up my truck Carrie explained in detail items I needed orientation with and sought out answers to technical questions and followed up to ensure that the solutions worked. The best. More
by gilbertmoore2000
Employees Worked With
carrie fallet
