Back

Preston Chevrolet Buick GMC Cadillac LTD

Langley, BC

4.4
605 Reviews

19990 Langley Bypass

Langley, BC

V3A 4Y1

Directions

By Type

605 Reviews of Preston Chevrolet Buick GMC Cadillac LTD

July 15, 2020

excellent services and very friendly and helpful personel, especially, Jamal. He made me feel like I am his friend who knows him a long time. He had done a good job on services. On my part, I am ver More

by samoeun.chhim
Recommend Dealer
Yes
Employees Worked With
Jamal
Jul 19, 2020 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Thank you for the review!

July 11, 2020

Jamal was very informative and helpful. Discussed with Jamal was very informative and helpful. Discussed with him the reason I was there with my 2015 GMC and the timeline it would take for the job. I w More

by kornums
Recommend Dealer
Yes
Employees Worked With
Jamal
Jul 15, 2020 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Excellent, thank you for the review!

July 01, 2020

Pleasant, walk-in without a booking and taken straight in Impressed by Service Attendant Jamal .... looked at option to correct problem which were as effective but cheaper ( fix shield and not just replace). More

by grstraker06
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamal .... Service Attendant
Jul 02, 2020 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Thank you for the review and we're glad to hear your experience here was good! In regards to magazines in the waiting room - we typically have reading material available but it has been removed for the time being due to COVID-19 precautions.

June 30, 2020

Sales guys John and James were fantastic to deal with! Great service. Sales were knowledgeable, friendly answered all questions asked. Will def. be back again. More

by quintanilla4
Recommend Dealer
Yes
Employees Worked With
John,James
Jul 02, 2020 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Great to hear! Thank you for the review.

June 24, 2020

The service was A-1. Staff was friendly, respectful and accommodating. Even pointed out that my one headlight was burned out and called with service update More

by Edyusko
Recommend Dealer
Yes
Employees Worked With
Steve Bozek
Jun 25, 2020 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Glad to hear, thank you for the review!

June 19, 2020

Expect to take the day off for any services done , don’t need a glass palace for mechanic services. Good luck future customers! Gone are the days of visiting a shop , seems it’s a spa , I’ll pass on bot More

by SonKieLaura
Recommend Dealer
No
Employees Worked With
Langley
Jun 19, 2020 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Hi SonKieLaura, my name is Leigh Heppner and I’m the General Manager at Preston. We were trying to look up your recent visit and contact you about your concerns but I can’t find anybody with your name in our system. I’m not exactly certain of your concern but it seems like it may be regarding the length of time it took for your service. Our feedback regarding our amenities, cleanliness and comfort level of our dealership and waiting areas is typically quite good. It definitely is not a ‘shop’ environment in our customer check-in and waiting areas but we’ve found most of our customers appreciate it, particularly the comfortable chairs, complimentary bottled water, coffee, Wi-Fi and kids play area (back when we were able to use it). If there is a specific concern I can address I would be more than happy to speak to you. You can reach me at 604-534-4154.

Jun 19, 2020 -

SonKieLaura responded

Try giving my husband Kiel a call, seems someone obviously contacted me today wanting a review / follow up regarding my recent service . He will fill in the details . (604) 999 -5211

June 19, 2020

I took my car in for an oil change .and I go to pick up my vehicle and it wouldn't start ..i was told I need a new battery ...I'm not impressed .I had absolutely not one problem with my vehicle be More

by sjwallace@shaw.ca
Recommend Dealer
No
Employees Worked With
Chris . Jarrell?
Jun 22, 2020 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Hello Ms. Wallace, my name is Leigh Heppner and I’m the General Manager at Preston. I understand how you would not be impressed that your vehicle didn’t start when you picked it up. Sometimes the timing of these things sounds suspicious, but I can assure you that we did not, and realistically could not have, done anything to your battery to make it stop holding a charge while your car was here for an oil change. I know you also were not impressed with our quote. Our original estimate was based on an OEM GM Parts battery which would be equivalent to what it came with from the factory, which is generally the highest quality option. Many of our customers want to choose the original equipment option, but others don’t, so we also provided a less expensive option. There are benefits to the higher quality batteries that we don’t need to get into here. Either way, it’s your right to compare our pricing and if you decided to do the work elsewhere then that’s up to you. I wish you the best with your vehicle.

Jun 22, 2020 -

sjwallace@shaw.ca responded

I'm very disappointed in your response . I even bought my vehicle from your dealership . Terrible way to treat good customers !!!!! Looks like imports the way to go for future vehicles !!! Mrs Wallace

June 17, 2020

I am happy with the service at Preston GM. I am glad that the people that call and book the appointments seem to go out of their way to be friendly and happy on the phone. More

by Russell
Recommend Dealer
Yes
Employees Worked With
Service team
Jun 19, 2020 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Thank you for the review!

June 16, 2020

Vehicle servicing, very well done. When I brought my Buick in for it's first oil change and servicing I was pleasantly surprised by the safety precautions put in place in respect to Cov More

by Maria Stokes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamal
Jun 17, 2020 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Glad to hear, thank you for the review!

June 13, 2020

Excellent service will be back when we need service or sales again very friendly and helpful staff with all are needs and questions answered for us More

by Lee63jarrett
Recommend Dealer
Yes
Employees Worked With
Service department
Jun 15, 2020 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Thank you, glad to hear!

...
52
...