Preston Chevrolet Buick GMC Cadillac LTD

Very professional advisors and technicians. Great communication via text and voice, starting the day prior to my appointment through to the completion of the job. Shuttle service was prompt. Clean communication via text and voice, starting the day prior to my appointment through to the completion of the job. Shuttle service was prompt. Clean facility, good workmanship and OEM parts. Overall good value. More

My family has had a long history of purchasing all our vehicles through Prestons. They have always provided courteous and professional service in a timely manner. vehicles through Prestons. They have always provided courteous and professional service in a timely manner. More

Jamal and the staff was great from the time I dropped off my vehicle to the time of picking up. I was very happy with the fog Lights my vehicle to the time of picking up. I was very happy with the fog Lights More

Quick service cost upfront Excellent job friendly staff Quick service cost upfront Excellent job friendly staff overall great service but price is bit high but dealer I am expected that other thing place Quick service cost upfront Excellent job friendly staff overall great service but price is bit high but dealer I am expected that other thing place is busy hard to make a appointment More

I understand the constraints we are all working under due to the pandemic, but customer service should still be a priority. I requested that a registration plate bracket be ordered for my truck. This was don to the pandemic, but customer service should still be a priority. I requested that a registration plate bracket be ordered for my truck. This was done efficiently but I also requested a price on the part and a quote for the fitting of the bracket. I left 2 messages for someone in spares and a Service Advisor to call me but my call was not returned. After a third call I was given a price for the bracket but not a quote for the fitting. My frustration was further aggravated when I was given the invoice. The cost of the labour was more than the bracket. The bill came to $93.76. I have moved from the White Rock area and before I moved I asked Barnes Wheaton South Surrey for a price on the part and the fitting thereof. I was quoted around $33.00 for the part and with labour it was around $45.00. I was was led to believe it was a quick and simple procedure. Shortly after that I moved from White Rock to Fleetwood Park and hence me approaching Preston to do the job. So to say the least I am a very unhappy customer. More

Dan MurkoChris Rose Jamal Dabirall pleasant and Dan Murko Chris Rose Jamal Dabir all pleasant and excellent to deal with Explained everything Lots of patience Also had our 2012 serviced day Dan Murko Chris Rose Jamal Dabir all pleasant and excellent to deal with Explained everything Lots of patience Also had our 2012 serviced day before More

It’s absolutely amazing service I ever had. To many provinces and to many GM I visited in my life but no one can beat Steven. He knows how customer service works and he is doing great work. Request to provinces and to many GM I visited in my life but no one can beat Steven. He knows how customer service works and he is doing great work. Request to all chevy customers please visit him if you have any problem with your car, He is fantastic, knowledgeable person. Wish you a good luck. More

My husband and I recently purchased our 2020 GMC all terrain Denali, this is our second vehicle purchased through sales rep Andrew Whybourne. He has made both our experience with purchasing a new vehicl terrain Denali, this is our second vehicle purchased through sales rep Andrew Whybourne. He has made both our experience with purchasing a new vehicle so comfortable. There was no pressure put on us at the time even during the pandemic. We tested many vehicles and Andrew was very patient with us not to mention extremely knowledgeable when it came to finding the right fit for our family. I would recommend Andrew and this dealership to all friends/family. More

Service rep Jamal looked up my account and recognized I had the top prepaid GMC 5 year service package, which displayed he knew his job had the top prepaid GMC 5 year service package, which displayed he knew his job More

Awful. Requested call back a week ago still not received. Incorrect information given to a my daughter law regarding batteries. Very disapointed 600.00 to change a battery, I have previously have decent ser Incorrect information given to a my daughter law regarding batteries. Very disapointed 600.00 to change a battery, I have previously have decent service at Preston but to now have this happen and no reply to my call **Update - received a call today and reviewed my experience with the service manager Jamal. I appreciated the call and was satisfied that my concerns were heard and coaching would take place. I will revisit the dealership on my next oil change (warranty) and hopefully the service will return to the level it was previously. More