Preston Chevrolet Buick GMC Cadillac LTD

Very awful…. Don’t trust service tech….Never ever come back to this branch. The headlights on my car were having issues. After waiting for a month to get an appoi Don’t trust service tech….Never ever come back to this branch. The headlights on my car were having issues. After waiting for a month to get an appointment at the dealership, they ran a diagnostic test and told me that the ballasts needed to be replaced. They quoted me around $1,200, which I found very expensive. So, I sourced the ballasts myself — original GM parts from the U.S. — which cost me approximately $700. I then had them installed at a friend’s workshop. However, after installation, the issue persisted. We eventually realized that the problem wasn’t with the ballasts but with the bulbs. I replaced the two bulbs, and the car’s headlights worked perfectly. I went back to the dealership and explained the situation. I told them that due to their incorrect diagnosis, I ended up spending $200 on their diagnostic test, $700 on the ballasts, and an additional $500 for installation, which was unnecessary. Their response was that if I had replaced the ballasts at their dealership, they would have identified the issue with the bulbs and replaced them for free. Essentially, they tried to justify their mistake by comparing the price of the bulbs, which were around $200 each, to the $1,200 they had quoted me for the ballasts. Despite their incorrect diagnosis and the lack of technical expertise shown by their technicians, they refused to refund even the cost of the diagnostic test. More

I’ve had nothing but good experiences with Preston. Jerret Babin was a pleasure to deal with. Jerret Babin was a pleasure to deal with. More

I just got maintenance on XT4. Asked for complimentary wash and vacuum. It was washed not vacuumed. I was informed that couple things needed done but wasn’t even listed on the chec Asked for complimentary wash and vacuum. It was washed not vacuumed. I was informed that couple things needed done but wasn’t even listed on the check list sheet. More

I am very pleased with the service and recommendations offered by Waylon Kosinski, Service Advisor. He always walks me through what my car needs and what it doesn't need to keep me updated to ensure my c offered by Waylon Kosinski, Service Advisor. He always walks me through what my car needs and what it doesn't need to keep me updated to ensure my car is kept running in top condition. I give him a 10 out of 10. I totally trust his friendly and professional service and the work that is done on my 2016 Chevy Impala. I and my family have bought several cars from Preston Chevrolet Buick GMC Cadillac Ltd. and wouldn't go anywhere else. I highly recommend their dealership. Best Regards, Sandra Campbell More

This dealership charges me $199 plus taxes to diagnose I had a low battery. And it still has the same problem I brought it in for. had a low battery. And it still has the same problem I brought it in for. More

I bought my Chevy Silverado here and serviced here! I have been treated very well by all staff I have been treated very well by all staff More

Kat provided the usual good service! Some delays due to parts being shipped in, but that is to be expected at Christmas time. Some delays due to parts being shipped in, but that is to be expected at Christmas time. More

I bought and serviced my truck here, but service department is outstanding!! Best service department that I experienced department is outstanding!! Best service department that I experienced More