Preston Chevrolet Buick GMC Cadillac LTD

I took my 2021 Suburban in to fix the gas lid and a rear back seat issue which was under warranty. At the time my vehicle had 55000 KM. The service manager came out and looked at the gas lid issue and sa back seat issue which was under warranty. At the time my vehicle had 55000 KM. The service manager came out and looked at the gas lid issue and said she need to order the parts. Service adviser Gurp said he will call once the parts are in, and will schedule an appointment for me to bring the vehicle in for service. I took a picture of the odometer from the vehicle dash board and texted it to Gurp to prove the vehicle is still under it’s warranty. After approximately one month when I took my vehicle back for the service, the service manager said that the repair would not be under warranty because I did not open the work order. Who is responsible to open the work order client or service adviser. To my knowledge when client come in for vehicle service then this is service advisor’s responsibility to open the work order. Result: I had to pay for the repair from my pocket even though my vehicle was under warranty. Never use this dealership because there are others who can give you much better & faster service. Reply to Preston GM Review: Goodwill warranty offered by the dealership can only be offered after the bumper to bumper warranty is expired. My initial warranty was still valid. There was no need to be offered goodwill warranty if my bumper to bumper warranty is still valid. When the car was brought in it had 55,000KM and my warranty was valid until 60,000KM. I will be waiting for a response. More

Very good service. Would recommend this dealership anytime. If I could rate Graham Myers I would give him ten out of 10. He is an excellent service representative. Would recommend this dealership anytime. If I could rate Graham Myers I would give him ten out of 10. He is an excellent service representative. More

Had an idling issue with my car. They couldn’t get to it for 3 weeks. I dropped it off anyway and they fit it in right away! It was ready in a couple days. And it was covered under w They couldn’t get to it for 3 weeks. I dropped it off anyway and they fit it in right away! It was ready in a couple days. And it was covered under warranty. Very happy! More

The best of the services I have received there, truck was on time, even washed and vacuumed on time, even washed and vacuumed More

Good service service done on time as per request with no surprises would go back there anytime. Service advisor top notch explained everything very well no surprises surprises would go back there anytime. Service advisor top notch explained everything very well no surprises More

I was in a rush for oil change and you booked us in within your day thanks within your day thanks More

My experience was excellent rental car was on time very good people to deal with thanks good people to deal with thanks More

I have been dealing with Preston for at least 35years and have always been very satisfied. Prompt and courteous service with no surprises. have always been very satisfied. Prompt and courteous service with no surprises. More

Excellent service Great people Very helpful Great place Great environment Worth the trip Honest people place Great environment Worth the trip Honest people More

Nice people. Clean areas great service. But a bit disappointed that although I had a small service done, my car was not washed like all the others being done. Clean areas great service. But a bit disappointed that although I had a small service done, my car was not washed like all the others being done. More