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Preston Chevrolet Buick GMC Cadillac LTD

Langley, BC

4.5
680 Reviews
Call Dealership (604) 534-4154
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19990 Langley Bypass

Langley, BC

V3A 4Y1

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680 Reviews of Preston Chevrolet Buick GMC Cadillac LTD

February 28, 2024

Very efficient, clean and organized. Knowledgeable staff, I am very satisfied with the services provided to date. 📅 More

by hhartwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry
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February 22, 2024

Waylon was helpful and courteous. It would be helpful to inform people of the drop off process before they arrive so they can drive straight into one of the bays and not park and take More

by Dlschmitke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Waylon
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February 19, 2024

Big thank you to Preston Chevrolet. “Took their time to fix my 95 Camaro z28 and told me everything it need’s to get done. More

by Vineshpal98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
M.r Waylon
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February 18, 2024

Waylon is a 10 a good man kept me in the loop and up to date with the service on my truck More

by ted.forber604
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Waylon
Report | Print
February 13, 2024

Great communication by Jarret. Made the whole process much easier and smoother. Will always pick him as my advisor. More

by Rakhra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarret
Report | Print
February 08, 2024

Excellent service by Begrooz he takes care and gives me great service in future I will see him in my appointment More

by dhirenamb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Behrioz 10
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February 05, 2024

Good customer service courteous, helpful, and accommodating. Have been having my vehicles serviced there for past fifteen years. More

by Norm newton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom maresse, lady at service desk, and the shuttle service gentleman
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February 04, 2024

Jarret was my service advisor and was very professional and courteous. I am very pleased with Preston's team. Thanks again More

by coastalgust
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarret
Report | Print
February 03, 2024

Sales staff were great, took truck for first service and severely disappointed. Free oil change but after 6000 km, needed to pay for $200 wheel alignment. No investigation as to why, instead blaming drive More

by Brad
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jarret
Report | Print
Feb 05, 2024 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Hi Brad, we have a diagnostic alignment machine that our customers drive over when they enter the service drive that tells us if there is an alignment issue. We notify customers at that time if their alignment is off and they have a choice to have an alignment performed while they are here. At 6,000kms that is a fair amount of driving, typically 6 months worth. All it takes is one pot hole, a parking curb, or really poor road conditions and the alignment is out. The vehicle veering is not always an indicator that the alignment is out. Performing an alignment is an important part of maintaining your vehicle. We can provide before and after specs of the alignment to verify. If you feel you have a billing issue please call our service manager Sonya directly and she will be happy to go over the work that was performed.

Feb 05, 2024 -

Brad responded

There is no “choice”, as if alignment is not done, probably would have voided any bumper to bumper warranty on suspension or shocks. 6000 kms is not a lot for 10 months, has never been off road, and no pot holes or curbs were hit. There should have been an inspection for possible suspension warranty issue, but none was offered or performed at my suggestion. I will insist on this if it happens again. I think a free wheel alignment offer would go a long way, especially for a brand new vehicle in any kind of breaking in period. I’ve subsequently discussed with friends and families that own trucks, no one experience alignment issue for normal driving even if they’ve hit a curb or pothole. Only way to make this right is to credit my account the $200. If you wish to do this, please let me know.

January 28, 2024

Everything is explained to me in detail car was finished before the estimated time everything was good More

by dougmorrow1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Waylon , Kosinski
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