Preston Chevrolet Buick GMC Cadillac LTD

Re: SO #769703. June 24/23. The Advisor for Service was very unaware of the Cadillac Maintenance Programme. (80,000 km or 4 years.) He told me i would have to pay fo June 24/23. The Advisor for Service was very unaware of the Cadillac Maintenance Programme. (80,000 km or 4 years.) He told me i would have to pay for engine air filter, and cabin filter- quoting prices- he said it never happens for free. Started mentioning everything that supposedly wouldn't be covered. NEVER GOT the Warranty Maintenance Tire Rotation either on that day. Very confused. Also was told i didn't have time for the vehicle to be washed, and i said yes i do. Called Preston yesterday, June 26/23, approximately around 8:40 am to speak with the manager of service department- put through to a female's voice mail, where i left my name and number. Called back to Preston after about an hour, and the receptionist said she was on the phone, and would email her my message. Not great customer service as no one bothered to call back. More

Its good dealership, the sale man really nice and knowledgeable, i oder the bolt euv and it came in 1 year, everything goid except the service department is not really responsible and care when i lea knowledgeable, i oder the bolt euv and it came in 1 year, everything goid except the service department is not really responsible and care when i leave my car there to do a service More

I went to the wrong station but they were willing to take me. I had the seatbelt recall done but did not get the Health check done. So I have to make another appointment the staff were very helpful me. I had the seatbelt recall done but did not get the Health check done. So I have to make another appointment the staff were very helpful More

It is a good place, they work well for you, your car is or they are for you. They deliver your car promptly and it's not expensive. It's a good place. I always drive my car and they deliver it to me like n or they are for you. They deliver your car promptly and it's not expensive. It's a good place. I always drive my car and they deliver it to me like new and it has no problems until it needs service again. More

Thank you Preston, excellent workmanship in services as well as professional organization and friendly personnel. They are quick to offer a courtesy ride if I need otherwise they offer a comfortable waiti well as professional organization and friendly personnel. They are quick to offer a courtesy ride if I need otherwise they offer a comfortable waiting room with tv, newspapers , complimentary coffee or hot chocolate as I wait for my vehicle to be ready. The service always keep me updated on the ongoing service & the opportunity to make decisions relay to the service. Thank you Preston & I will be happy to recommend their business to anyone. More

Graham is a great attribute to the service department. Keep him around you need more like him Keep him around you need more like him More

Great service for only people at the counter response to Texas quickly I am very satisfied with the work that and will return for further work done to my vehicle Texas quickly I am very satisfied with the work that and will return for further work done to my vehicle More

Some of the worst customer service I've dealt with in years, wouldn't return after this, they have lost me as a customer. years, wouldn't return after this, they have lost me as a customer. More

Wonderful treatment, they make you feel special, great service, great people and love my car. service, great people and love my car. More

Great at what they do but not great communication. Told me my car would take 3-6 hours to get retrofitted, waited 7.5 hours. Asked them how long it would take while I was there, they kept saying 15/20 Told me my car would take 3-6 hours to get retrofitted, waited 7.5 hours. Asked them how long it would take while I was there, they kept saying 15/20 minutes, kept saying until it was finished 1.5 hours later. More