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Preston Chevrolet Buick GMC Cadillac LTD
Langley, BC
724 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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724 Reviews of Preston Chevrolet Buick GMC Cadillac LTD
January 25, 2025
This dealership went above and beyond for me, I had an injector go and I’m from Alberta, they got me in and replaced and had me back on the road in 3hours. I walked in without an appt and they fit me in r injector go and I’m from Alberta, they got me in and replaced and had me back on the road in 3hours. I walked in without an appt and they fit me in right away. This is the difference of a family run business versus one of the big box companies that just take you for everything you have. 100% what I do business with them again I’d even consider driving there just to buy a new truck from them. Thank you very much More
by Craigjfrandall1976
Employees Worked With
Coby Hsieh
January 23, 2025
-I have had my truck returned with a destroyed windshield the assistant service manager Graham tried to clean with a scotchbright pad to remove an apparent film and scratched entire window. Wasn't a film but the assistant service manager Graham tried to clean with a scotchbright pad to remove an apparent film and scratched entire window. Wasn't a film but rather poor defective glass. Windshield replaced at their cost under MY insurance. -Received a phone call from service dept. asking how my previous service was. Explained everything and was assured the service manager would call me back. I never received a return call. - Last service to install roof stiffener re: service bulletin ended up delayed due to not having all parts ready. Truck sat a week longer at dealer. Had a small chip on D.S. door from new that was to be addressed. Sales manager fixed with a paint pen. Lol. I got the truck back with a brand new door ding from another vehicle that chipped my pass rear door handle. Assistant service manager says he'll look into it. Haven't heard back. -Throughout all the trouble I have had with this dealership the only saving grace has been the service advisor Waylon Kosinski who has tried hard to make sure my service went smooth and to my satisfaction. I believe every breakdown in communication and quality of service has been out of his hands after he has done his part in booking in my truck with the information necessary to do needed repairs and service. More
by Colin Perrin
Employees Worked With
Waylon Kosinski Gets 5 stars.
January 20, 2025
Took several of my cars to Preston for servicing. In the past my corvette needed a starter replaced it with over a $1k invoice. Did several oil changes in the past. Took my Corvette in to do a diagno In the past my corvette needed a starter replaced it with over a $1k invoice. Did several oil changes in the past. Took my Corvette in to do a diagnostic and was advised needed a new clutch. Was quoted over $1800 more than other shops using original GMC parts.. As I was getting quotes and advised the sales person. He said are you doing it with us or not, I said getting comparisons and he advised $35 per day parking and get it off our lot asap. Was rude and not understanding at all. I will be taking my business elsewhere and disgusting the way a customer was dealt with. BTW Preston I was also buying the new caddy to upgrade mine lost that too. Cya best of luck! More
by Harry
Employees Worked With
Jarrod
January 16, 2025
My service advisor, Behooz, was very professional, detailed and courteous with me. He took time to explain what my service package entails and advised on the best time to come in for my next service. detailed and courteous with me. He took time to explain what my service package entails and advised on the best time to come in for my next service. More
by Timi.O
Employees Worked With
Behrooz
January 14, 2025
I was very pleased with my latest service with Preston. I was greeted by Jarret and he was very professional while dealing with me and reviewing my previous servicing records on my XT5. He recommended I ge I was greeted by Jarret and he was very professional while dealing with me and reviewing my previous servicing records on my XT5. He recommended I get a transmission fluid service, to which I agreed, and instead of the hour wait for just an oil change and filter it was going to be 4 hours. He arranged for car transportation back to my home so I didn’t have to wait in the show room. After I arrived home, I received a call stating the transmission fluid couldn’t be done at this time as they had to order 3 new plugs to do the servicing. That would have taken a couple of days to get delivered, so Jarret cancelled the service so I wouldn’t be without a vehicle during that time. He then organized car transportation to pick me back up and I was back at Preston within the hour. I was very pleased and thanked Jarret for taking care of me and my vehicle as well as he did. Thanks again, Preston and Jarret. Ted More
by Ted
Employees Worked With
Jarret
