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Premier Cadillac

Windsor, ON

4.1
73 Reviews

500 Division Rd

Windsor, ON

N8X 5C4

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73 Reviews of Premier Cadillac

November 05, 2024

Everyone was prompt and helpful. We have been dealing with you for several years and we have no complaints. More

by audreyreid22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Black, Jordan Smith
Dec 07, 2024 -

Premier Cadillac responded

Thank you for the fantastic Review!

November 04, 2024

Excellent experience from both sales and delivery perspective. Very pleased with level of service provided. More

by rkenney44
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James O’Doud, Jared Hunt, Dany Thomas, Darla McLennan
Nov 07, 2024 -

Premier Cadillac responded

Thank you so much for your kind words! We're thrilled to hear that you had an excellent experience with both our sales staff and delivery concierge. Providing top-notch service is our goal, and we're happy to know we met your expectations. We truly appreciate your feedback and look forward to serving you again in the future!

November 04, 2024

Needs a better system for Cadillac owners and the valet service. Wasted 15 min on the phone to a lady in service dept only to be told that valet service can't be handled by her and valet will contact me. W More

by bobrob484
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No clue who I spoke to originally or who finally contacted me.
Nov 06, 2024 -

Premier Cadillac responded

Thank you for sharing your feedback. We're sorry to hear about your experience with our valet service and the delay in communication. We appreciate your patience and hope to provide you with a better experience in the future. If there's anything more we can do to assist you, please reach out directly.

November 02, 2024

Great staff and great service, had my steering wheel on my Cadillac and everything works perfectly! Thank you More

by jpmcphail77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Smith
Nov 06, 2024 -

Premier Cadillac responded

Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our staff! If you need anything else in the future, don’t hesitate to reach out. Safe travels!

November 01, 2024

Welcoming, attentive to detail and customer’s needs, professional, intuitive, knowledgeable, enjoyable buying experience, highly recommend. More

by mppcolt88
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alyssa Pegg, Josh, Katie Black
Nov 05, 2024 -

Premier Cadillac responded

Thank you for your wonderful review! We're thrilled you had such a positive experience with us. Your recommendation means so much!

October 29, 2024

Excellent service from Amed. Thorough knowledge of vehicle and seamless experience from start to finish. Dany in finance was especially helpful also, in laying out different opti More

by GuyNeal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amed and Dany, Katie Black, Jordan Smith
Nov 01, 2024 -

Premier Cadillac responded

Thank you for your wonderful review! We're thrilled to hear that Ahmad provided excellent service and that Dany was able to assist you with financing and warranty options. We strive to make every experience seamless and informative. If you have any more questions or need further assistance, don’t hesitate to reach out. Enjoy your new vehicle!

October 26, 2024

Shane was very attentive to our needs. He listened to what we were looking for and recommended us with different options that we didn’t even know existed. We love his professionalism and More

by Anh Tran
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shane Oshowy
Nov 01, 2024 -

Premier Cadillac responded

Thank you for the kind words we will pass this along to Shane!!

October 25, 2024

Matt who took care of my appointment was professional as well as knowledgeable.. Positive Experience !! More

by Dorislepa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Smith
Oct 28, 2024 -

Premier Cadillac responded

Hi there, thank you so much for this wonderful review on your recent experience with our service department. We will be sure to pass along your kind words to Matt!

October 22, 2024

Firstly, the phone system is not user friendly… difficult to get a live person. In my opinion, a car dealership is only as good as its service department and I have never left a service appt feeling good abo More

by Tomlarocque57
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rohan
Oct 26, 2024 -

Premier Cadillac responded

Thank you for sharing your concerns. We’re truly sorry to hear about your frustrations with our phone system and service department. We use a multi-line phone system to manage the high volume of calls we receive each day, and we appreciate your understanding as we strive to assist every customer promptly. If there’s anything specific you’d like to discuss or if you need further assistance, please don’t hesitate to reach out to us at 519-969-6000. We value your business and are here to help!

October 21, 2024

I was treated like a queen, everything was explained to me by Shane Oshowy. He was very polite and helpful, his assurance is why I made this purchase. More

by DeloresPaquin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shane Oshowy and Darla and Danny in finance they were all great!, Katie Black, Jordan Smith
Oct 25, 2024 -

Premier Cadillac responded

Hi Delores, we're so happy that we could go above and beyond your expectations. We hope you love your new vehicle and we welcome you to the Premier Cadillac family!

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