
Plaza Nissan
Hamilton, ON
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410 Reviews of Plaza Nissan
Eddie was fantastic and as a senior woman I appreciated his honesty and kindness and explaining some things about my car that I didn't understand before. Thank you Eddie his honesty and kindness and explaining some things about my car that I didn't understand before. Thank you Eddie More
Arrived at appointed time, 9am, for oil change, brake flush, and tire rotation. Car was not ready until 5pm. Not the first time that I have had to wait much longer than expected. If you know how long job flush, and tire rotation. Car was not ready until 5pm. Not the first time that I have had to wait much longer than expected. If you know how long job will take, add 1 hour to each end, and work a schedule that suits the customer. I was without a car for a whole day, when no more than 3 hours would have done. One more chance. More
First time in my years with this location that they fell well below expectations. Service ended up fine at the very end, but took way longer than expected and communication was non-existent. They did not re well below expectations. Service ended up fine at the very end, but took way longer than expected and communication was non-existent. They did not reach out with a single status update until 7 hours later only because I finally got through to someone not in the service department. Had to keep calling, leaving voice messages for service and no one responded. Completely frustrated after 2 days of this and wasted so much of my time waiting. They absolutely need a key person responsible for keeping on top of their customers and phones. When I picked up my car the phone again kept ringing continuously so it seems like an issue. Normally they are more on top of things and give a status update quickly so you can approve service work. They did not tell me they were behind from the previous day. Just give us a courtesy and let us know at the beginning not when we call you at the end of the day. Also stop calling it a shuttle service if it’s an Uber you use now. Gives people the wrong impression. Bring back the shuttle please!!! The website also needs some work. Clicking on and filling out details for a service special resulted in a sales person calling me about buying a new car. What?? But at least they called me back quickly. More