Plaza Nissan

Service department was unprepared for my appointment even though the manager had informed the service advisor of my concerns. Service advisor asked me which spring was being replaced so she could tell the te though the manager had informed the service advisor of my concerns. Service advisor asked me which spring was being replaced so she could tell the technician since there are several springs, if the manager had spoken with her then she should have known. I asked to please be notified by noon if my car needed to be there overnight in order for me to make arrangements for the next day, she committed to calling me, I didn’t receive a call until 2:30 pm, too late for me to trade my shift at work, instead I had to give up my 5 hour shift. When I explained this to the service advisor she suggested they could put my car back together and could schedule a more convenient time, the conversation should have been “ let me see what I can do to get your car ready for today” and not suggest to inconvenience me for another day. When I picked my car up a service advisor was with a customer, I waited until he was done. The advisor then proceeded to speak to a colleague, business related, but didn’t acknowledge me, didn’t say I’ll be right with you, the way he carried on made me feel invisible. Moving forward I will be taking my business somewhere else. More

Excellent service as usual. I always feel comfortable taking my car in for service. The staff is friendly and knowledgeable. I always feel comfortable taking my car in for service. The staff is friendly and knowledgeable. More

Great service, in and out in no time , the service guy filled me in on all the work that was done Great job guys filled me in on all the work that was done Great job guys More

Regarding service, they are awesome! Ron is a great person now I meet Nicole. The both are very helpful. For some unexpected expense they arranged discount to fit the bill within my budg Ron is a great person now I meet Nicole. The both are very helpful. For some unexpected expense they arranged discount to fit the bill within my budget. Thanks Nicole More

Thanks for the courteous service. I really appreciated having my car washed after having my car serviced. I really appreciated having my car washed after having my car serviced. More

The guy at the front taking care of us was very kind and our car was so clean when we left. our car was so clean when we left. More

Won’t be going back to Plaza Nissan Had a recall appointment booked for 10 a.m. Dropped the car off early so they had it all day. Later that day, I received a call from the service rep, Eddie, sayin appointment booked for 10 a.m. Dropped the car off early so they had it all day. Later that day, I received a call from the service rep, Eddie, saying they were overbooked and couldn’t get to it. He asked if we could leave the car over the weekend or bring it back Monday. We picked up the car (and were even given the wrong set of keys). Called Monday as instructed, only to be told again they couldn’t guarantee it would get done that day either — but to leave it and “we’ll try.” We were assured it would be completed by Tuesday. Overall, very frustrating experience and poor communication. Won’t be returning. More

Convenient shuttle service. Thorough diagnostic service to find the issue and full service working with extended warranty provider Thorough diagnostic service to find the issue and full service working with extended warranty provider More

Service depth needs work listen to customer what they tell you when dropping off cat tell you when dropping off cat More

We have a total of 5 Nissans in our family via Plaza Nissan, including an all EV. So far zero regrets! Ron from the service department is key for us. Never let us down👌 buying a vehicle is one thing! H Nissan, including an all EV. So far zero regrets! Ron from the service department is key for us. Never let us down👌 buying a vehicle is one thing! Having a super reliable service department and service advisor key imo. More