Plaza Nissan

time management poor , in at 9:30 promised 12:30 not ready till 2 , neglected to inform driver for pick up brake flush at 6047 km Not necessary ready till 2 , neglected to inform driver for pick up brake flush at 6047 km Not necessary More

Thank you Ron Hoyt for your great service. I really appreciate it. I was in a hurry to get my winter tires and Ron personally checked to see how service was progressing. Ron is a pleasure to deal with. appreciate it. I was in a hurry to get my winter tires and Ron personally checked to see how service was progressing. Ron is a pleasure to deal with. Very professional and answers all my questions!!! I was on the road earlier than I thought I would be. More

great experience Andy was our salesman He was the most knowledgeable person we met after we had been to 4 other dealerships We can highly recommend him. Andy was our salesman He was the most knowledgeable person we met after we had been to 4 other dealerships We can highly recommend him. More

Amazing experience Had the most amazing experience! Love my new car. Andy our salesman was the best I’ve ever had he was so knowledgeable, friendly, funny and genuine. Had the most amazing experience! Love my new car. Andy our salesman was the best I’ve ever had he was so knowledgeable, friendly, funny and genuine. I felt as if I knew him for years. He responded very quickly to any of text messages and emails and made it his priority to make us happy customers! He even went the extra mile to get us drinks. He was awesome with my son as well who was so excited to be a part of the process! More

Try another location Car shopping can be an intimidating experience and at first, I was pleasantly surprised by the customer service and professionalism I encountered at P Car shopping can be an intimidating experience and at first, I was pleasantly surprised by the customer service and professionalism I encountered at Plaza Nissan. I had 2 months remaining on my previous lease and as part of my deal, Nissan offered to pay out my lease and return my vehicle to KIA. This being my first car shopping experience, I really relied on the experts to give me the proper advice and guidance. Unfortunately, with Nissan returning my car on my behalf, I was not able to have to proper lease-end inspection done and my old car sat on the KIA dealership property for over 2 weeks until it was able to be assessed by auto-VIN. During negotiations I asked my Nissan sales associate in the time between them returning my old car and the assessment was complete who was liable for any damage, to which he replied Nissan. Unfortunately, while sitting on the lot, my car received a windshield crack costing me a devastating and unexpected $700+. When I tried to discuss my situation with Plaza Nissan I received a complete lack of empathy, assistance or ownership. The manager ignored my calls before sending back an email reply blindly defending the actions of the sales associate. I was seeking financial assistance however at the very least I would have expected some acknowledgement of the misinformation they provided and an apology. My experience at Plaza Nissan has led me to believe that customer service only matters until the sale is closed and that if you want a response from a Plaza Nissan employee, you better be spending money or you're going to have to be persistent. I feel very uncomfortable that I am locked into a 5-year lease with a company that made me feel so unheard and dismissed. More

Great and friendly staff Fast service and great place to wait for results. Great coffee newspaper TV AND MAGS to peruse while waiting for car to be checked ant tested and mak Fast service and great place to wait for results. Great coffee newspaper TV AND MAGS to peruse while waiting for car to be checked ant tested and making sure all is well. They also have a great shuttle service for driving one home and pick one up when vehicle is available and ready for pick up.👌👍👏 Frank Laberto More

Quality of service Plaza Nissan always proves that they are the best in everything, starting from the Sales team, and ending with their greate services. My favourite pla Plaza Nissan always proves that they are the best in everything, starting from the Sales team, and ending with their greate services. My favourite place. More

Awesome The sales, service and product I have received was beyond expectation form what I have received in the past for other dealerships. Great job guys. The sales, service and product I have received was beyond expectation form what I have received in the past for other dealerships. Great job guys. More

Total misrepresentation I have had the most ridiculous experience with Nissan ever. I would think that if you had someone spending thousands on a vehicle a better sales team I have had the most ridiculous experience with Nissan ever. I would think that if you had someone spending thousands on a vehicle a better sales team might be able to get it together . On March 15th I went in to Plaza Nissan on upper James Street in Hamilton Ontario I wanted to see how much my trade-in value would be on my 2017 Altima so we went through the sales process I told them that I wanted a rogue SV moon and tech package we went for a test drive the sales rep (Holden) was texting on his phone while I drove, most of the time he would be talking to me yet looking in another direction or at someone else.....they told me I would get back close to $12.500 in my trade-in we went through all the numbers then I met with the financial manager (Taryn Storey)who needed to get the approval from the bank she took all my information she said it’s a little late in the day we probably won’t hear back today but she would call me the next day, Saturday came and went no phone calls Sunday I drove in realized that they were closed on Sunday .....Monday still no return call I called there and left a message for her to call me she didn’t call me until the Tuesday which was March 19 in which case she told me that she got the preapproval from the bank and the monthly payments would’ve been a little high so we started to talk about something maybe a little cheaper I asked about a preowned rogue I was told by the sales rep (Holden)they only had a 2015 red which is not what I wanted I certainly didn’t want something older then what I already had, then they asked me to go for a test drive in the Nissan kicks 2019 I indicated to Holden I thought it was too small and not comfortable he kinda over talked me and sent me to Taryn to get the approval for 5he kicks he didn’t listen to me at all when I was trying to say I didn’t like it. I left there thinking about it and Taryn the financial manager was getting the actual approval this was around 10am on March 20th ..... she said I’ll call u in a couple hours that evening I was a little frustrated with the lack of attention to my purchasing a vehicle so I emailed the manager Giancarlo Ferko, no return email the next day so I went in.... he wasn’t going to be in until 1pm so I asked if there was another manager there , there was his name was Brendan Maslen I spoke to him on March 20th and mentioned my feelings regarding my sales experience with my sales rep and the dealer, I said I was told there’s only one preowned rogue ..... Brendan indicated they have other if they need and he also indicated they just got a 2017 rogue black in with 11000km he said I will look into the rogue and qashqai and I will get back to you tonight at least by the next morning this was March 21 ... next morning no return call so I called in Giancarlo Frerko was In And not Brendan I explain my conversation with Brendan about the 2017 rogue he said he’s not in today but I will call him and I’ll call you right back that was 4 days I’ve waited for this return call after he spoke with Brendan . I refused to call them again I didn’t realize it’s the customer that had to chase everyone down. I’m ALOT disappointed in Nissan at the moment ... my birthday was March 22 I was hoping I’d have had it figured out and a new care by my birthday . Not sure what I’ve don’t to these people to have them treat/me as a customer so poorly. More