Plaza Nissan

Worst customer service The Nissan on upper James has by far the worst customer service I have ever experienced. They do not care how loyal of a customer you are, once you si The Nissan on upper James has by far the worst customer service I have ever experienced. They do not care how loyal of a customer you are, once you sign those papers they're done pretending to be nice. I would never recommend this dealership because of how horrible the customer service is. My car is 6 months with 5 thousand kilometres and I have already been to Nissan 2 times and they have no regard nor care about how valuable my time is. A brand new car should not have this many problems tobegin with and I tried explaining that to them but got no where. Now I have to go back for a third time because they ordered the wrong part. More

2019 Nissan Qashqai My husband and I were shopping for a new vehicle and from our past purchase of our Nissan Rogue decided to go back. Kirk Simon was our salesperson. My husband and I were shopping for a new vehicle and from our past purchase of our Nissan Rogue decided to go back. Kirk Simon was our salesperson. I found him to be quite knowledgeable and professional to deal with. He took the time to answer all our questions. He even worked out our trade-in for our Journey. Kirk made our decision so easy. On the date of delivery he was there to help us in the pick up of our new vehicle. He may be new to the dealership, but he is definitely hard working and sincere and takes time and patience to deliver the best experience. The atmosphere and team environment is definitely felt at this dealership. Friendly service, excellent customer service coupled with product knowledge WOW I would highly recommend this dealership and Kirk Simon. A huge thank you Kirk. We love the new Qashqai. Thank you for putting us at ease with our decision. More

2 thumbs up We had always found walking into a dealership an intimidating experience until we walked into Plaza Nissan and met Holden Fritz. He listened to bot We had always found walking into a dealership an intimidating experience until we walked into Plaza Nissan and met Holden Fritz. He listened to both our needs and our maximum cost and worked with us to ensure we walked away happy. Holden acknowledged he was new to the position rather than acting like he knew everything. He sought the support of his Manager Brendan (who was also awesome) whenever needed to ensure accurate responses to any questions we presented. You can usually tell a good company by how enthusiastic and happy the employees are and everyone we met seemed happy to be there. We appreciated Holden's honesty is saying he wanted the sale but he worked hard with Brendan to make it a win win situation. I would definitely be a return visitor. More

2018 Nissan Micra Recently, I bought a new Micra from Marc. When I picked up my vehicle, Marc had addressed almost all my requests (e.g., installing new winter tires). Recently, I bought a new Micra from Marc. When I picked up my vehicle, Marc had addressed almost all my requests (e.g., installing new winter tires). Marc followed up with the trunk cover on back order. Once I received my trunk cover, I was happy. More

Excellent I bought my new QASHQAI from Shayne &was impressed with his professionalism&his mannerism.I would definitely purchase another car from plaza nissan I bought my new QASHQAI from Shayne &was impressed with his professionalism&his mannerism.I would definitely purchase another car from plaza nissan Ruth Marr More

Extended Warranties When I went to close the deal for my vehicle, Orest had ALL the extended warranties added the deal. When I asked why all those additional costs were When I went to close the deal for my vehicle, Orest had ALL the extended warranties added the deal. When I asked why all those additional costs were added to the invoice, he told me that the saleperson told him that we wanted them all. Of course non of them had been discussed with us.. From reading other reviews I see this hard sell of these extra warranty items is standard practice at this dealership. Extended warranties for clear coating, under coating, scotch guarding, tire and rim, etc are a suckers game. Don't buy them, dealers push them hard because they make huge dollars from them, not for your benefit. Don't ever buy after sale extended warranties for vehicles, or 'glass etching' or whatever new thing they invent to steal more of your hard earned cash, and don't ever go to this dealership. More