Pine Tree Ford Lincoln

Hello, i was very pleased with Erik Riposo regarding the lease of my Platinum F150. I am very disappointed with Ford being a loyal customer for 12 years. My last leased (used) vehicle was also placed with lease of my Platinum F150. I am very disappointed with Ford being a loyal customer for 12 years. My last leased (used) vehicle was also placed with Eric. My term ended in April of 2022 for a 2018 Platinum F150., I decided to terminate lease end of February 2022 only because I was promised by Ford i would receive a new Platinum F150 by July of 2022. This did not happen. In August of 2022 i visited Eric only because Ford had become silent. I mentioned to him i was ready to lease a new GMC Denalli. He was very disappointed, we kept in touch regularly after July of 2022 with HOPE of receiving the new 2022. I should have bought the previous vehicle straight out, not knowing about lengthy wait time. At this visit, Eric mentioned i had a credit incentive of $5200 established because of the wait, this made me decide to wait it out with a delivery date set for January. On November 20, Eric called, he mentioned that Pine Tree had received the vehicle. I was in AWWW. Not knowing i would be disappointed. How can Ford expect one to agree with 6 options offered by Ford, then to be removed due to semiconductor shortages, being in business myself customer has to be notified. That's like buying a house with no shingles!!! This is a $100,000.00 vehicle, its supposed to show and have these high end features! I chose this vehicle because of that. I am disappointed Ford did NOT contact its customer (me) stating that these options were not available. Then a decision could be made if i was not prepared/happy to get these options. I did not even receive the incentive for waiting almost a year as well. I did accept the vehicle, how much longer could i wait. It would be another lengthy term to apply for another. Im hoping this letter goes directly to Ford and a response and or a incentive is achieved. If not i will definitely consider another auto manufacturer for my next purchase. I understand times are tough and changes need to be made, BUT that's the customers decision regarding changes knowing what they are getting for their hard earned monies. Truly Walter Nascimben More

I went to Pine Tree Ford Lincoln because other dealerships turned me away. I had wanted to place an order for a new Bronco and other dealerships refused my order but always had a bronco available dealerships turned me away. I had wanted to place an order for a new Bronco and other dealerships refused my order but always had a bronco available to purchase above sticker price. Pine Tree Ford Lincoln took my order happily AND stayed in contact with me over the entire course of the order. I know that if I were to reach out to my representative there even now, they would respond without hesitation. This was an excellent experience. Alok took excellent care of me and put up with my non stop questions with extreme patience while we waited for the delivery. More

Pine tree Ford Lincoln is the best dealership I have been to their services is next to non simply excellent thank you Ford Lincoln to their services is next to non simply excellent thank you Ford Lincoln More

Your sale rep Jarry Wang is very nice and patient for explainning our questions from time to time, with his help I bought my first car in Canada. This is very important step to start our lives in Canada. explainning our questions from time to time, with his help I bought my first car in Canada. This is very important step to start our lives in Canada. More

It was an absolute pleasure working with the Pine Tree Ford Team for our recent purchase of the 2022 Ford Mustang Mach-E. Knowing we were interested in purchasing electric vehicles for our company fleet, Ford Team for our recent purchase of the 2022 Ford Mustang Mach-E. Knowing we were interested in purchasing electric vehicles for our company fleet, Domenic contacted me as soon as allocation for a factory order became available for a Mach-E and ensured that the order was put in before scheduled increases in the MSRP came into effect. Domenic kept me informed during the entire order process on the progress of the vehicle and contacted me as soon as it arrived to review the financing options and accessories we wanted. Overall a great experience, and we are happy to be return customers of Pine Tree Ford Lincoln having leased/purchased nearly 20 vehicles from them over the last 12 years. Keep up the great work! More

Amazing team at Pine Tree Ford! So happy with my new Bronco Sport! Highly recommend this dealership! So happy with my new Bronco Sport! Highly recommend this dealership! More

It was a pleasure dealing with staff. Jennifer and Mike are very knowledgeable and friendly. Jennifer and Mike are very knowledgeable and friendly. More

Amazing staff they helped me buy my first truck and made me feel comfortable about it! They take good care of you me feel comfortable about it! They take good care of you More

Great sales team. Domenic explained payment options to help me chose what made most sense for me. Features were also explained to ensure I enjoy what my new Escape h Domenic explained payment options to help me chose what made most sense for me. Features were also explained to ensure I enjoy what my new Escape has to offer. Frank in service also had provided great customer service for my previous Ford More

The customer Service is professional, good and friendly. Feel very happy about my purchase this time Feel very happy about my purchase this time More