Performance Toyota

Bought a 2016 Toyota Venza and picked it up to day. Zakk Burton our sales consultant had everything ready when we arrived along with a gift, a big blue ribbon bow, a tank full of gasoline and a lesson on ho Burton our sales consultant had everything ready when we arrived along with a gift, a big blue ribbon bow, a tank full of gasoline and a lesson on how to use the navigation system and our hands free in car phone system. Every detail was reviewed with us and we drove home thinking what a professional Zakk Burton is. Zakk made our car purchase a pleasurable experience. We will be back to Zakk in the future for our transportation needs. Zakk is the most customer committed sales professional we have met to date. Thank you Zakk! More

Fantastic Our luck with the last 2 vehicles that we purchased has been terrible . We shopped carefully and bought vehicles with low mileage however we had major Our luck with the last 2 vehicles that we purchased has been terrible . We shopped carefully and bought vehicles with low mileage however we had major problems with both that cost us a lot of money . We needed to replace our 2000 Toyota Corolla which has been the best car that we have ever owned . At our age this would probably be the last car that we would ever buy so it was critically important that we got it right this time . We found a beautiful 2013 Toyota Camry at Performance Toyota that was exactly what we were looking for . Daniel , the Sales Consultant and Mike ,the Sales Manager treated us fantastically . We placed a small deposit on the car however we ran into financing problems that took 2 months to rectify . They stood by us patiently until we were able to get everything arranged . This car would have sold to someone else very quickly . They proved to us that it was not just about selling a car but more importantly it was customer service , understanding our problem and having compassion for us . We are deeply grateful to everyone at Performance Toyota for all their help . We believe that changing the name to High Performance Toyota would be more accurate . ThanXXX ! More

Last oil change I was charged fully for an oil change that never happened. Giving them a second chance, this trip in I paid for oil change and full maintenance inspection and complained of a noise in the that never happened. Giving them a second chance, this trip in I paid for oil change and full maintenance inspection and complained of a noise in the passenger side of motor. Was told I needed 4 break pads at a quote of over $800.!!!! and that he didn't hear any noise . Said they topped washer fluid that I had topped myself two days before when I also checked my air pressure in my tires and they said they had to top them as well . They had inspection papers ready and checked for me to go. When I asked them to go over it with a fine tooth comb if needed to find the source of the noise, they came back to me 1.5 hours later saying it was the water pump. (Very noisy by the way) and quoted me at over $970. . They also found that my cabin filter was dirty ( dark grey) and all chewed up on this "fine tooth comb" inspection. Why was such an obvious thing not found on first inspection ??? I was so disappointed in a dealership I thought I could trust. I have had a second opinion and they found two other things they missed (rear light out and rear wiper damage) and was quoted almost half the price for the same jobs . So disappointed and will not return or recommend ever again. I'm still in shock at their dishonesty and carelessness. More

Shout out to Performance Toyota in St. Catherine’s. Being to several Toyota dealerships over the last few weeks and experiencing the lack of customer service, knowledge and scams it was extremely nice to fin to several Toyota dealerships over the last few weeks and experiencing the lack of customer service, knowledge and scams it was extremely nice to find this dealership. Daniel Rodriguez is a very knowledgeable salesman, knows all the vehicles and their features. His confidence is well displayed and exercised in his professional demeanour. The level of customer service is consistent throughout the whole dealership carrying over into the financing department with Dana Morris who also went over and above the call of duty. Being committed to you and fighting for the best rates. We feel confident that we made the right choice in our new Tundra and giving Performance Toyota our business. It’s a nice feeling to have when your dealership has your back. Thank you Daniel, Dana and Performance Toyota. More

Excellent customer service Met Zaak Burton he is a welcoming young man .His knowledge of the product was excellent , he took the time and explained in details all there was to k Met Zaak Burton he is a welcoming young man .His knowledge of the product was excellent , he took the time and explained in details all there was to know about the car. He is attentive to all of our needs ,all the while being treated with warmth and respect. It is a pleasure to be served by him. As a salesperson he is the best. More

Great experience Met with Joey Monger while looking at purchasing a used truck. He was very knowledgeable about the vehicle that I was interested in and was easy to d Met with Joey Monger while looking at purchasing a used truck. He was very knowledgeable about the vehicle that I was interested in and was easy to deal with, especially in regards to negotiating a final purchase price. Definitely buy another vehicle through him and Performance Toyota. Excellent experience all around. More

Amazing experience all around 😀 My husband and I recently leased the 2018 RAV4 and the 2018 Camry. We LOVE our cars and they are both perfect fits for all of our family’s needs. Roge My husband and I recently leased the 2018 RAV4 and the 2018 Camry. We LOVE our cars and they are both perfect fits for all of our family’s needs. Roger Sharma went above and beyond to make sure we could afford our desired vehicles by suggesting we trade in our 2014 Corolla (which we also loved). Roger made our dreams come true and everyone on the Toyota team was so helpful and kind. Roger even offered me a private room so that I could breastfed my daughter! I didn’t just feel part of a sale, I felt cared about through the entire process. Once the sale was made Marion Kennedy went above and beyond for us as well as she stated she understood I had a young child and wanted to save me as much leg work as possible. Instead of having us wait at the dealership she insisted we go home and put my daughter to sleep and she would call and do the financing over the phone to accommodate us. I was so grateful for her kindness. Not only did she save me a trip to Toyota, she arranged my insurance and new plates and returning my old plates to the ministry for us so we could save some money. Her thoughtfulness saved me stress, time and sped up the process so we could get our cars as soon as possible. I am so grateful for the entire Toyota team and I will recommend them to all of my family and friends 😀 More

Rip off - Needed to change brake pads (all 4) and flush brake fluid on a 2010 Toyota RAV4. The agent gave me a quote that came to roughly $ 1356.00 (tax incl.). Needed to change brake pads (all 4) and flush brake fluid on a 2010 Toyota RAV4. The agent gave me a quote that came to roughly $ 1356.00 (tax incl.). Just to let you know, I have been going to this dealership since 2005 and have purchased 3 Toyota cars from them. Totally stunned at the price, I started calling around and took my car to Toyota Autoline in Niagara Falls (10 minutes drive). They Changed all 4 pads , machined the Rotors and flushed the Brake fluid for the total of $800( $ 556 less than Performance). Adam at Autoline was very nice and helpful (great service). PERFORMANCE TOYOTA, you just lost a very loyal customer to your greed and incompetence. I will never come back to you guys, PERIOD. I know businesses have to make money to survive, but Performance is cutting people's throat. More

pleasant experience dealing wirh mr. Roger Sharma Mr Sharma was very well informed about the car we were interested in. He treated us respectfully, and explained the car's features thoroughly. He wa Mr Sharma was very well informed about the car we were interested in. He treated us respectfully, and explained the car's features thoroughly. He was very patient in answering all our questions, It was a pleasure dealing with him and we would certainly recommend the car, Toyota Camry, and Mr sharma as the sales person to others More

Waste of time Went there to see a vehicle that had the wrong description online. Then decided to buy a different vehicle only to waste 3.5 hours finding out they me Went there to see a vehicle that had the wrong description online. Then decided to buy a different vehicle only to waste 3.5 hours finding out they messed up the paperwork. Needless to say I didn’t buy the vehicle. Clearly the manager sucks, and customer service doesn’t matter, they should have at least sent an apology! More