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Performance BMW
St. Catharines, ON
196 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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196 Reviews of Performance BMW
August 19, 2023
A fantastic service team! Great cutomer support from beginning to end of the process. The team are really informed and go the extra mile at every stage. I would recommend them Great cutomer support from beginning to end of the process. The team are really informed and go the extra mile at every stage. I would recommend them unreservedly. More
by Steph
Employees Worked With
Lynne Tambeau, Cedric from Service.
August 12, 2023
I was looking online ( kicking tires ) and then Toney called me - within 1/2 hour I was test driving a BMW x1. Loved it - very confused about all the accessories and packages - within a few minutes we fo called me - within 1/2 hour I was test driving a BMW x1. Loved it - very confused about all the accessories and packages - within a few minutes we found my dream car . And they were already looking at my 2014 Mercedes for trade in value. I left the place - next morning - we were able to make a deal . Then 4 days later ( they helped me so much with change of ownership and insurance etc) ( I hadn’t purchased a car in so long - so was blind at what exactly what was required) … anyways they absolutely took care of all the little details and logistics. Toney, Denise&micheal were the best . Highly recommend More
by joy
Employees Worked With
Denise and Michael , Toney McDonald
August 09, 2023
Friendly , efficient, clean , well organized and extremely efficient and accommodating. I have been going there for four years for service extremely efficient and accommodating. I have been going there for four years for service More
by glenbeag
Employees Worked With
Jason , Toney McDonald, Mindy Zheng
July 27, 2023
The staff at this dealership are the best. I canot say enough for their help in a recent event when my husband was hospitalized and I had no vehicle to drive.Aspecial thank you to Nicole Sheild I canot say enough for their help in a recent event when my husband was hospitalized and I had no vehicle to drive.Aspecial thank you to Nicole Sheilds my service advisor. Again to all the staff who helped me get through a difficult time. More
by hjanzen2@cogeco.ca
Employees Worked With
Nicole Sheilds, Mike Bewley
June 22, 2023
I was buying Bmw for last 25 years getting new vehicles every 2years ,the last 3 vehicles. 1x1 and 2 IX were brought from performance I had very good experience with the whole team starting from Jeff the g every 2years ,the last 3 vehicles. 1x1 and 2 IX were brought from performance I had very good experience with the whole team starting from Jeff the general manager to Toney the sales consutlant More
by chemmanoor67
Employees Worked With
Geoffrey Hills, Toney McDonald, Mindy Zheng
June 20, 2023
Staff was very friendly. Service was very good. Vehicle was completed at the time estimate. Note: BMW prices are still very high. I only use BMW dealerships when I have to. O Service was very good. Vehicle was completed at the time estimate. Note: BMW prices are still very high. I only use BMW dealerships when I have to. Other BMW owners I know have told me the same thing. More
by billrudak
Employees Worked With
Heather
May 25, 2023
This is the only dealership for us due to the friendly staff and overall great service & will definitely lease again.... Quick service! Keep up the fantastic work!! staff and overall great service & will definitely lease again.... Quick service! Keep up the fantastic work!! More
by janina.52
Employees Worked With
Jason Proppe, Mike Bewley
May 21, 2023
I had a great experience with the sales team for my 2019 X6 lease(5 stars). The reason for the 1 star review is in regards to the service department. I recently bought out my lease and part of the buy out X6 lease(5 stars). The reason for the 1 star review is in regards to the service department. I recently bought out my lease and part of the buy out process is to have the vehicle certified by the dealership. The inspection report showed that I required new front brakes due to corroded front brade pads, rotors and sensors for over $1300 plus tax. Interestingly, we had a scheduled maintenance done in South Carolina a month prior to this inspection. The dealership in South Carolina video taped their findings and mentioned our brakes were at 11mm, which was great. I showed BMW Performance this video and quickly they changed their brake diagnosis to 10mm brakes and that the technician had a faulty gauge. Perhaps, it would be helpful if dealerships provide videos for all services done. Otherwise, how would I have know or proven this and I would of been forced to replace my front brakes unnecessarily. More
by Lucy.brookhouser
Employees Worked With
David Heidebrecht
