Peace Arch Toyota

Great service !! I really appreciate the time and understanding that Dave put into our requests. He is very friendly and enthusiastic. Always willing to please his cli I really appreciate the time and understanding that Dave put into our requests. He is very friendly and enthusiastic. Always willing to please his clients.. More

Outstanding Sales and Service Experience Recently, I decided that it was time to purchase a new vehicle. After doing my research I decided that Toyota would meet my requirements for reliabili Recently, I decided that it was time to purchase a new vehicle. After doing my research I decided that Toyota would meet my requirements for reliability and low cost of ownership. I contact Peace Arch Toyota where I was very fortunate to be introduced to Mr. Kamal Dutt. He quickly arranged an appointment so that my trade-in could be appraised. The appraisal was done with no delay and, immediately thereafter, Mr. Dutt took his time to explain the bottom line price that I would be required to pay for my new Toyota in the model/configuration that I was seeking. The deal that Mr. Dutt presented seemed very reasonable and fair. But what really tipped the decision for me was Mr. Dutt’s professionalism, sincerity, and no-nonsense approach. It was clear that Mr. Dutt respected my time and, to this end, I felt respected as a customer. I am so grateful for Mr. Dutt’s exemplary service and guidance. This was truly the best experience I’ve had with a car dealership in my 30 years of driving. My praise doesn’t end here…my vehicle required a very minor adjustment. I immediately booked an appointment to bring my vehicle to the Peace Arch Toyota Service Center. Jeff Galenzoski was my Service Advisor. Between Jeff, Ramon Castillo the Assistant Service Manager, and two of their excellent mechanics (Zack and Jeff the Foreman), the problem was quickly resolved. I was in and out of the service centre within 20 minutes. I am so thoroughly impressed with the service staff. They were all so professional, kind, and extremely helpful. It is apparent that they genuinely care for their customers. I still can’t get over how quickly they all came together to resolve my issue. Thanks for an amazing experience overall. It is safe to say that Peace Arch Toyota has their customer's best interest in at heart and they have me as a customer for life. More

Over charging service/parts I was a Service customer for 6 years, never questioned my service and parts billing. Just had a sensor replaced and was charged 20% OVER FULL Toyota I was a Service customer for 6 years, never questioned my service and parts billing. Just had a sensor replaced and was charged 20% OVER FULL Toyota retail (checked with 4 other Toyota Dealers in the Lower Mainland to confirm). Not only was I shocked, but the explanation I was given - the dealership can charge what the market will accept.....I could not believe it! I have to wonder how many service customers have been overcharged simply because the White Rock area customers did not question the price of parts. The Service Manager did refund the 20 % overcharge and advised he would call me back with a further explanation, this did not happen. More

Excellent service by Sherrie I just purchased 2015 rav4 , was very happy with the customer service , have been repeated customers for Toyota for the last 25 years and was never ex I just purchased 2015 rav4 , was very happy with the customer service , have been repeated customers for Toyota for the last 25 years and was never explained about the features as we were this time. We were thinking of changing to another model but we accidentally went to peach arch and with the service we got from Sherrie got us going with Toyota again. More

Excellent to deal with Mr. Ramon Castilo This am I visited Peace Arch Toyota and had the pleasure in meeting Mr.Ramon Castillo he is pleasant to deal with and a perfect PR person. In my next This am I visited Peace Arch Toyota and had the pleasure in meeting Mr.Ramon Castillo he is pleasant to deal with and a perfect PR person. In my next service I will make sure to call on him. Keep up the good work, Ramon. David W More

Be very careful and wary of this dealership My parents, who are both in their late 70's, purchased an 08 RAV4 from this dealership new. They have taken excellent care of their vehicle with regul My parents, who are both in their late 70's, purchased an 08 RAV4 from this dealership new. They have taken excellent care of their vehicle with regular servicing, oil changes, etc at the dealership and have paid dealership prices. Their vehicle only has 95k on it as they don't generally drive any great distances. They noticed several warning lights come on their dash and have spent a great deal of money and time getting the problem diagnosed. The issue appears to be that the timing chain is skipping a link and is gone. Timing chains generally need to be replaced around the 300k mark which will be long past my parents driving days. The dealership charged my parents close to 1000 to diagnose the problem and then offered to install a USED replacement engine into their vehicle for $6500. I took their vehicle to a reputable mechanic who was incensed at this blatant attempt to take advantage of this senior citizens. He said the same motor would cost $3200 installed, all in. What really is upsetting is that not only Toyota/Peace Arch is refusing to stand behind any sort of warranty in terms of kilometres on the vehicle, they then have the audacity to attempt to further "gouge" their customers for a few more thousand dollars for an issue that didn't need to be addressed for at least another 200k kilometres. I hate hearing stories of people being taken advantage of but to witness it first hand not only makes me very upset but compels me to warn others so that they do not become victims as well. More