Peace Arch Toyota

Excellent Service manager The 2016 Toyota Highlander has an under-covering of plastic on the front. Provision is made for a tow hook to be installed on either side of the front The 2016 Toyota Highlander has an under-covering of plastic on the front. Provision is made for a tow hook to be installed on either side of the front bumper, should the vehicle be stuck or in need of a tow. The tow hook was standard issue until 2013, but missing from the "tool box" in following years. In communicating with Toyota Canada, knowledge of the tow hook provisional receptacle was missing, let alone of some support. Finally, Supervisor Adrian was going to contact the service department at Peace Arch Toyota. I dropped by before Adrian had a chance to contact, meeting the Service Manager Greg. Bingo!! Greg not only knew what I needed, but came out of his office to check what tow hook from used lot vehicles might fit the Highlander. He found that none of available vehicles had the sized tow hook that would fit, but surmised in discussion with the parts manager that the last Highlander standard issue tow hook from 2013 'might' fit. Auto wreckers that were contacted did not have a 2013 model, or even 2012. Ordering a 2013 tow hook solved the requirement in 24 hours. I take my hat off to Service Manager Greg Dowswell (spelling ??). He not only knew the Toyota product, but the associated idiosyncrasies of each vehicle line. He made it happen in readiness for a steep winter slope with a 180 degree switchback, that becomes difficult when snow and ice covered at +1 degrees C and above. He will be my reference point in future. More

Great experience Very good customer service. Prateek helped us out a lot showed us the car and answered all the questions we had. I would recommend this dealership to Very good customer service. Prateek helped us out a lot showed us the car and answered all the questions we had. I would recommend this dealership to anyone wanting to buy a car. More

High Standard Excellent service from Sales Representative and Business Manager. Felt no pressure and their knowledge was impressive. Would recommend the Dealers Excellent service from Sales Representative and Business Manager. Felt no pressure and their knowledge was impressive. Would recommend the Dealership for troublefree shopping. I hope their service department has the same standards... More

Great customer service July 21/17 Dear Greg I am dropping you this email to let you know the outstanding customer service your employees have provided. I phoned on July 21/17 Dear Greg I am dropping you this email to let you know the outstanding customer service your employees have provided. I phoned on Wed. July 19th with a starting problem with my 2008 RAV4. Angela and Alex went above and beyond to help me solve this problem. With no appointment times available they said if I could drop off and leave the vehicle the service department would do their best to have me back on the road by Friday noon. The other Toyota service location I phoned would not even consider checking my RAV until Tuesday July 25th. I dropped off my vehicle at 7am on Thur. July 20th and checked in with Michael, he told me that the service department would have it fixed as soon as possible, he phoned at noon to inform me that my RAV was repaired and ready for pick up. I would like to thank everyone involved for their exceptional customer service, a rare thing these days, other service departments could learn from your service employees. I will be using Peace Arch Toyota in the future for my vehicle service. Thanks again Marge More

Watch out for the "upsell" We've had our vehicle serviced at Peace Arch over the years and have become quite disillusioned with the place. To the point that we only take it ther We've had our vehicle serviced at Peace Arch over the years and have become quite disillusioned with the place. To the point that we only take it there for an oil change, since we signed up for "Oil Change for Life" program several years ago. The service advisors are continually attempting to upsell "repairs" that they say need to be done, e.g. recently when I took the vehicle in for an oil change, I was first told that it was time to have the brakes done; until I pointed out that Peace Arch had done the brakes last Fall (the last time they did any repairs on the vehicle). Only then did the Advisor see the entry on the file. Then, after leaving the vehicle for the oil change, the Service Advisor called and said the technician had noticed that the windshield wipers were streaking the windshield (interesting in that it was a hot summer day) and needed to be replaced. Actually, the wipers had been replaced two months ago at another repair shop. Unless you have warranty work, I'd suggest looking elsewhere. In South Surrey, I've found Fountain Tire on King George in South Surrey to be professional and honest and to give good advice about what needs to be done (and not done) to keep our vehicle in top shape. More

be careful of this dealership I was very disappointed with this dealership. It seems sad that they don't understand how bad their business practices are. They don't take an I was very disappointed with this dealership. It seems sad that they don't understand how bad their business practices are. They don't take any accountability for their over pricing or stand behind their mechanic reports. More