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Peace Arch Toyota
Surrey, BC
148 Reviews
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148 Reviews of Peace Arch Toyota
April 03, 2018
Insincere response to my negative review I wrote a review pertaining to the horrible service and lack of professionalism I encountered on my first and last visit to this dealership. For opti I wrote a review pertaining to the horrible service and lack of professionalism I encountered on my first and last visit to this dealership. For optics' sake' they posted a standard "we are so sorry, contact us". I was treated so badly when I attended that I insisted on getting the manager's card who was conveniently "unavailable" that day. I was given the card of Jim Vines. I wrote a lengthy letter to him asking that he hear me out begire dismissing me out of hand. He NEVER acknowledged or responded in any way, shape or form. Cars are expensive and businesses who treat their customers with dignity will take steps to correct wrongs. Not this place, not an iota of compassion. Spend your valuable money elsewhere. More
by KCCO
Employees Worked With
Jim Vines, Russ Daniels
March 29, 2018
Maintenance service Had my Lexus 350 RX for maintenance service in March 2018 . A trainee Service technician reviewed the maintenance requirements but did not have the Had my Lexus 350 RX for maintenance service in March 2018 . A trainee Service technician reviewed the maintenance requirements but did not have the technical skills to explain the work they had to do . There was no supervisor to oversee her work .I complained about this oversight to the service manager who was extremely rude and refused to accept any responsibility. I found the service department to be below minimum standards and will not go back to them again and will not recommend them for others More
by Mohsn
Employees Worked With
Service Manager
March 26, 2018
Awesome !!! I just went in to look at vehicles, ended up buying one. Met Prateek who guided me through my decision making. I am totally happy that I met him. L I just went in to look at vehicles, ended up buying one. Met Prateek who guided me through my decision making. I am totally happy that I met him. Love my car so does my family. Thank you Prateek as well as Peace Arch Toyota More
by Velby Paul
Employees Worked With
Dan Gleig, Prateek Sandhu, Shawn Hashimoto-Ston
February 14, 2018
Amazing experience from start to finish. Our experience with Prateek and the team at Peach Arch Toyota was wonderful. Prateek was patient, honest and fun to work with. He is extremely knowled Our experience with Prateek and the team at Peach Arch Toyota was wonderful. Prateek was patient, honest and fun to work with. He is extremely knowledgeable and went out of his way to accommodate us. We were very impressed with Prateek’s service and found the entire team at Peace Arch to be courteous and friendly. Highly recommend visiting Prateek for your next vehicle purchase! More
by Ravnit
Employees Worked With
Prateek Sandhu, Shawn Hashimoto-Ston
December 14, 2017
Lackluster Experience The customer service at Peace Arch Toyota is okay. The work is done on time and the staff are polite. The place is a 6 out of 10. The staff certainly The customer service at Peace Arch Toyota is okay. The work is done on time and the staff are polite. The place is a 6 out of 10. The staff certainly do not go out of their way to be friendly and do not make the the customer feel special. In my experience, no one goes out of their way to get to know you as a customer. I just had my Tacoma serviced and they did not even vacuum it! The staff should go to White Rock VW or the BMW Store in order to see how to treat a customer. The customer service is okay but the customer experience is poor. I have owned my Tacoma for 1.5 years and have never been introduced to the service manager. This dealership is nothing like the store that Jake Braun started over 45 years ago. More
by White Rock original
Employees Worked With
Leagh Sherman, Dan Gleig
December 13, 2017
Excellent Kamal is a right person for any car related solution. Provided good service with fully satisfaction of all queries and excellent quality product accor Kamal is a right person for any car related solution. Provided good service with fully satisfaction of all queries and excellent quality product according to customer needs. More
by Ritesh mittal
Employees Worked With
Kamal (KD) Dutt, Dan Gleig
December 08, 2017
Pleasant Experience I just recently purchased a 2018 Toyota Corolla and I know that I have made a great decision The experience with Karmal (KD) was refreshingly differ I just recently purchased a 2018 Toyota Corolla and I know that I have made a great decision The experience with Karmal (KD) was refreshingly different and from start to finish it was a pleasant experience. Very Impressed with everything. More
by Django25
Employees Worked With
Kamal (KD) Dutt
December 06, 2017
Treated poorly and poor business practise My experience with Peace Arch toyota so far has been very poor. I recently purchased a 2017 toyota corolla from this dealership. A financial package My experience with Peace Arch toyota so far has been very poor. I recently purchased a 2017 toyota corolla from this dealership. A financial package was presented to me which met my budget and we proceeded to complete the deal. After adding a few of the usual offered warranties, services, and extended insurances etc I was feeling less comfortable with the finances involved with my package. But I signed and drove away with my new car. I was phoned the next day to say toyota had forgotten to charge me for the snow tires that were included in the print out of my original package and that I owed them in excess of $1200. They would not negotiate with me at all or acknowledge that this was their mistake. I also have had random car payments taken directly out of my account doubling my payment on the same day. They said they had forgotten to set up my account and that I should have the payments available to them whenever they see fit to correct the payment plan. Ii guess I will be checking my bank account carefully for 7 long years. Not happy! More
by fixed income person
Employees Worked With
Fui Yong, Russ Daniels
October 29, 2017
Excellent customer service Excellent service in all departments concerning the deal of a new vehicle. All efforts were done to make the deal a success and all thanks to Prateek Excellent service in all departments concerning the deal of a new vehicle. All efforts were done to make the deal a success and all thanks to Prateek and Ms.Parker. More
by Sandhu
Employees Worked With
L. Parker, Prateek Sandhu
October 20, 2017
Had a great overall experience and especially with Prateek I've spent a lot of time at the dealership over the past few months with two new vehicles. The staff made me feel like my time was important. I've spent a lot of time at the dealership over the past few months with two new vehicles. The staff made me feel like my time was important. More
by Chase13
Employees Worked With
Prateek Sandhu, Jeannie McCracken
