Peace Arch Toyota
Surrey, BC
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144 Reviews of Peace Arch Toyota
Outstanding Service After dealing with Peace Arch Toyota on many occasions we continue to be impressed by their service and attention to detail throughout the purchasing After dealing with Peace Arch Toyota on many occasions we continue to be impressed by their service and attention to detail throughout the purchasing process. More
Typical Dealership Typical dealership, typical bait and switch ra ra sales tactics 30km on the way home check engine light comes on :-(. Then feel a clunk in left front Typical dealership, typical bait and switch ra ra sales tactics 30km on the way home check engine light comes on :-(. Then feel a clunk in left front end and take it in and needs $1400 in front suspension work done. I spent the extra $ buying from a dealer instead of private because I was convinced that all these "bugs" would be repaired or at least indicated as needed to be addressed by a dealer that claims that they sell the "cleanest" vehicles in BC. Lesson learned, regardless take any used vehicle to an "independent" mechanic for an evaluation before buying. More
"Friendly, Efficient and Client Centric " We love our new 2019 Highlander !! My husband and I hate car shopping; but Prateek, and his team [ Shawn , and Fui } were excellent in checking al We love our new 2019 Highlander !! My husband and I hate car shopping; but Prateek, and his team [ Shawn , and Fui } were excellent in checking all the boxes with our recent SUV purchase. Prateek is friendly, follows up with customers, and goes the extra mile for his clients. Before we picked up our new vehicle he went ahead and had the cross bars installed so it was ready at pick up. My husband came back from his first meeting with Prateek leaning towards the HIghlander as our SUV for future family road trips! He had a good chat with Prateek about the features of the latest Highlander in comparison to previous years models. Prateek called us a week later; when we booked an appointment to take our family in to see the highlander. I appreciated his knowledge, patience, and the time he took to answer all my questions. We were ready to buy! Our NEW HIGHLANDER was on its way! When we picked up our new highlander; Prateek introduced us to Shawn who did a wonderful job showing us all the features of our new Highlander! We love driving our Highlander - so Thank you Prateek & Shawn for the friendly and efficient sales experience over at Peace Arch Toyota! More
Comfortable and positive experience. Bought my first Toyota last Saturday. Thanks to Prateek. My daughter and I had driven many SUV's over the past two months. Prateek took us though all Bought my first Toyota last Saturday. Thanks to Prateek. My daughter and I had driven many SUV's over the past two months. Prateek took us though all the features of the RAV4. He was very friendly, efficient, answered all our questions and no pressure. I came back two weeks later and had decided on the Toyota RAV4. Prateek fabulous. Thank you Prateek for guiding me on this purchase..... More
Took the scary out of buying a new car I bought my last Sienna from Peace Arch Toyota 14 years ago and although we would have had many years of happy motoring left, it was time for a new v I bought my last Sienna from Peace Arch Toyota 14 years ago and although we would have had many years of happy motoring left, it was time for a new vehicle. I test drove a new Hylander with Prateek and had such a positive experience with him that I didn't hesitate to make another appointment with him when I was ready to come back and make a purchase. He was informative, personable and patient and I was comfortable to explore the best car for me and did not feel under any pressure. I can't believe that I purchased the car on Sunday and it was ready for me to collect on the Wednesday, The finance team laid out all my options clearly and the paperwork was done quickly and efficiently. Shawn was also a great member of the team who did a wonderful hand over of my new car and patiently helped explain and set up many features before I left the showroom. I left the forecourt last night with my new Hylander feeling they had prepared me well to explore and learn the numerous high tech functions. Excited to be with my new car for many years to come. More
Great service I dealt with Cliff on purchasing my used Camry. He’s very knowledgeable and friendly. I would highly recommend him for any transaction. Jeff P I dealt with Cliff on purchasing my used Camry. He’s very knowledgeable and friendly. I would highly recommend him for any transaction. Jeff P More
Insincere response to my negative review I wrote a review pertaining to the horrible service and lack of professionalism I encountered on my first and last visit to this dealership. For opti I wrote a review pertaining to the horrible service and lack of professionalism I encountered on my first and last visit to this dealership. For optics' sake' they posted a standard "we are so sorry, contact us". I was treated so badly when I attended that I insisted on getting the manager's card who was conveniently "unavailable" that day. I was given the card of Jim Vines. I wrote a lengthy letter to him asking that he hear me out begire dismissing me out of hand. He NEVER acknowledged or responded in any way, shape or form. Cars are expensive and businesses who treat their customers with dignity will take steps to correct wrongs. Not this place, not an iota of compassion. Spend your valuable money elsewhere. More
Maintenance service Had my Lexus 350 RX for maintenance service in March 2018 . A trainee Service technician reviewed the maintenance requirements but did not have the Had my Lexus 350 RX for maintenance service in March 2018 . A trainee Service technician reviewed the maintenance requirements but did not have the technical skills to explain the work they had to do . There was no supervisor to oversee her work .I complained about this oversight to the service manager who was extremely rude and refused to accept any responsibility. I found the service department to be below minimum standards and will not go back to them again and will not recommend them for others More
Awesome !!! I just went in to look at vehicles, ended up buying one. Met Prateek who guided me through my decision making. I am totally happy that I met him. L I just went in to look at vehicles, ended up buying one. Met Prateek who guided me through my decision making. I am totally happy that I met him. Love my car so does my family. Thank you Prateek as well as Peace Arch Toyota More
Amazing experience from start to finish. Our experience with Prateek and the team at Peach Arch Toyota was wonderful. Prateek was patient, honest and fun to work with. He is extremely knowled Our experience with Prateek and the team at Peach Arch Toyota was wonderful. Prateek was patient, honest and fun to work with. He is extremely knowledgeable and went out of his way to accommodate us. We were very impressed with Prateek’s service and found the entire team at Peace Arch to be courteous and friendly. Highly recommend visiting Prateek for your next vehicle purchase! More