Pathway Hyundai

We went to the dealership to look at some of the used cars advertised. The salesperson (Tim) was quite patient with our kids and did his best to find out what our needs were so as to identify possible ve cars advertised. The salesperson (Tim) was quite patient with our kids and did his best to find out what our needs were so as to identify possible vehicles of interest. The sales method was informative and there was no 'pressure' to make a deal. Although we have only just purchased the vehicle (can't comment on post-sales service in any detail), our experience thus far has been quite positive. No suprises on the vehicle and the price was pretty reasonable. My only criticism thus far is that some of the used vehicles could receive better detailing (but this could be hit or miss, I suppose). More

Honestly, it was a great car shopping experience. Neil was a great salesman. Not pressuring us, answering all our questions (and, when he didn't know the answer, he went and found someone who did, which was a great salesman. Not pressuring us, answering all our questions (and, when he didn't know the answer, he went and found someone who did, which was perfect), and spending more than enough time with us during the visit. Particularily liked the test drive, where he allowed us to test out some of the safety features. Most dealers just have you drive for 5 minutes on the highway. Neil had us test braking, traction control, etc. In the end, we bought the car and love it. I will be recommending this dealership to friends and family. More

Stephane was my contact in buying my 2011 Sonata. He has continued to support me with every need I have had. Today for example he spent some time with me in my sonata hooking up my cell phone. He did so wit continued to support me with every need I have had. Today for example he spent some time with me in my sonata hooking up my cell phone. He did so with great grace. Pathway and Stephane are really one as far as I am concerned. Great job Stephane.... john More

Was really friendly when I walked in and was able to help out a lot. I do feel that they didnt fully come through with everything they said. For example I did not know I needed to bring a certified cheque to out a lot. I do feel that they didnt fully come through with everything they said. For example I did not know I needed to bring a certified cheque to the signing, and I never recieved a call saying that everything was good. I think they probably could have done a better price or thrown in some free services, but hey, I got it for the price I was hoping. More

My sales person Derek Kilburn was very friendly, service oriented, informative and helpful through the whole process. The dealership owner Mr. Greg Stewart was very helpful as well and help make this a fun oriented, informative and helpful through the whole process. The dealership owner Mr. Greg Stewart was very helpful as well and help make this a fun and exciting experiance. I am looking forward to enjoying my new car and recommend this dealership to anyone seeking a beautiful, reliable and solid car. More

Great experience during the purchase of my 2012 Elantra GLS. Thanks Anthony ! The opening hours, specially of the service department, are amazing ! MO-THU 6am to MIDNIGHT !!!!! FRI 6am to 6pm Sat 8 GLS. Thanks Anthony ! The opening hours, specially of the service department, are amazing ! MO-THU 6am to MIDNIGHT !!!!! FRI 6am to 6pm Sat 8am-4pm More

I would like to point out the excellent service I I would like to point out the excellent service I received today. I get it all the time that I bring in any of my cars to be serviced but today your I would like to point out the excellent service I received today. I get it all the time that I bring in any of my cars to be serviced but today your staff went above and beyond their normal duties and would like to thank you for it. A week or so I bought 4 new tires and rims from the services/parts department and this morning when we were washing our cars we noticed that one of my new tires had a nail in it. I called the service department and talked to Laura and I did what she told me to do. When I came in I was told that I needed a new tire due to the location of the nail so I told them to go ahead and get me a new tire to replace the defective one. Gordon as usual was helpful in getting me what I needed so that I could put a claim to the insurance and Laura helped me get the paper work started on my other defective issue with the car and both always updated me as to what was going on. Both looked after me and made me feel like I was a very important customer. While I was waiting for the tire to be delivered to your facilities Matt and Kevin from the Parts department called the Supplier of the tire and explained my situation to them. I don’t know what kind of magic they did but the Supplier of the tire paid for my tire replacement and any cost incurred in getting it replaced. Gordon, Laura, Matt and Kevin showed me why your service department is far better than any other ones I have ever dealt with since I started buying cars. I saw today how at your dealership everybody works together to help the customer resolve any problems they might have. That also includes all of the receptionists at the front but especially the young blond hair lady, (I think her name is Aislynn ) she is always smiling always in a good mood and always greets you by your name, with a smile and is very helpful. I wasn’t a happy camper when I walked in but her good humour and pleasantness made it me not so grumpy. I would like to tell you how glad I am those people work for you and how they make every customer feel….special! For that I thank you very much for having such great staff. It makes it a great pleasure to go in there and get your car serviced. Thank you again for the above and beyond excellent service I received today!!! Luc Lamer kukka@sympatico.ca Limoges Ontario More

I was very pleased with the professional way my rep described features of the vehicle, took me for a road test and guided me through the purchase process. He helped me fill my needs with the perfect ch described features of the vehicle, took me for a road test and guided me through the purchase process. He helped me fill my needs with the perfect choice of vehicle. I will definitely work with him again in the future. More

I was very satisfied with the resolution to the concern that came up as part of my purchase. I do recommend to ensure that all costs either as TBD or known are indicated on the 'initial' contract when a d that came up as part of my purchase. I do recommend to ensure that all costs either as TBD or known are indicated on the 'initial' contract when a deal is first agreed to. I will return to this dealership, as they provided great customer service with my initial concerns and proved to me they are not in it just for a quick buck but for the point of building lasting customer relationships - a very good business model! More

In my mind, the quality of customer service is measured by how someone fixes a problem. Sometimes, problems are unavoidable, but it's how one reacts to a problem that says a lot about a company or an indiv by how someone fixes a problem. Sometimes, problems are unavoidable, but it's how one reacts to a problem that says a lot about a company or an individual. I must say that Pathway Hyundai did go above and beyond in my case. This is the 4th Hyundai purchased within my family, three of which were purchased at Pathway. After the experience I just went through, now I know why we bought from them once again. The quality of service was evident every step of the way, with special thanks to Dane, Paul, Ray and Frank for their obvious dedication to customer service. I should point out that this has been the case in the service department as well. Everyone is willing to assist. All in all, I am a satisfied customer of Pathway Hyundai and would recommend this dealership any day of the week! MNadeau More