Pathway Hyundai

I would like to point out the excellent service I I would like to point out the excellent service I received today. I get it all the time that I bring in any of my cars to be serviced but today your I would like to point out the excellent service I received today. I get it all the time that I bring in any of my cars to be serviced but today your staff went above and beyond their normal duties and would like to thank you for it. A week or so I bought 4 new tires and rims from the services/parts department and this morning when we were washing our cars we noticed that one of my new tires had a nail in it. I called the service department and talked to Laura and I did what she told me to do. When I came in I was told that I needed a new tire due to the location of the nail so I told them to go ahead and get me a new tire to replace the defective one. Gordon as usual was helpful in getting me what I needed so that I could put a claim to the insurance and Laura helped me get the paper work started on my other defective issue with the car and both always updated me as to what was going on. Both looked after me and made me feel like I was a very important customer. While I was waiting for the tire to be delivered to your facilities Matt and Kevin from the Parts department called the Supplier of the tire and explained my situation to them. I don’t know what kind of magic they did but the Supplier of the tire paid for my tire replacement and any cost incurred in getting it replaced. Gordon, Laura, Matt and Kevin showed me why your service department is far better than any other ones I have ever dealt with since I started buying cars. I saw today how at your dealership everybody works together to help the customer resolve any problems they might have. That also includes all of the receptionists at the front but especially the young blond hair lady, (I think her name is Aislynn ) she is always smiling always in a good mood and always greets you by your name, with a smile and is very helpful. I wasn’t a happy camper when I walked in but her good humour and pleasantness made it me not so grumpy. I would like to tell you how glad I am those people work for you and how they make every customer feel….special! For that I thank you very much for having such great staff. It makes it a great pleasure to go in there and get your car serviced. Thank you again for the above and beyond excellent service I received today!!! Luc Lamer kukka@sympatico.ca Limoges Ontario More

I was very pleased with the professional way my rep described features of the vehicle, took me for a road test and guided me through the purchase process. He helped me fill my needs with the perfect ch described features of the vehicle, took me for a road test and guided me through the purchase process. He helped me fill my needs with the perfect choice of vehicle. I will definitely work with him again in the future. More

I was very satisfied with the resolution to the concern that came up as part of my purchase. I do recommend to ensure that all costs either as TBD or known are indicated on the 'initial' contract when a d that came up as part of my purchase. I do recommend to ensure that all costs either as TBD or known are indicated on the 'initial' contract when a deal is first agreed to. I will return to this dealership, as they provided great customer service with my initial concerns and proved to me they are not in it just for a quick buck but for the point of building lasting customer relationships - a very good business model! More

In my mind, the quality of customer service is measured by how someone fixes a problem. Sometimes, problems are unavoidable, but it's how one reacts to a problem that says a lot about a company or an indiv by how someone fixes a problem. Sometimes, problems are unavoidable, but it's how one reacts to a problem that says a lot about a company or an individual. I must say that Pathway Hyundai did go above and beyond in my case. This is the 4th Hyundai purchased within my family, three of which were purchased at Pathway. After the experience I just went through, now I know why we bought from them once again. The quality of service was evident every step of the way, with special thanks to Dane, Paul, Ray and Frank for their obvious dedication to customer service. I should point out that this has been the case in the service department as well. Everyone is willing to assist. All in all, I am a satisfied customer of Pathway Hyundai and would recommend this dealership any day of the week! MNadeau More

I was very impressed with the customer service at Pathway. As a first time buyer I had a lot of questions about the car, financing, services, warrenty, etc. Pat (my sales associate) was great at taki Pathway. As a first time buyer I had a lot of questions about the car, financing, services, warrenty, etc. Pat (my sales associate) was great at taking the time to answer all my questions and make sure that all my needs were met. Everytime I have been back to the dealership for services, everyone has been incredibly helpful and very nice. A very welcoming and friendly environment! More

We've had a fantastic experience at Pathway! From the moment we walked in the door we were greeted by Gord O our salesman. Gord is friendly, professional and very informative. He made sure that everythin moment we walked in the door we were greeted by Gord O our salesman. Gord is friendly, professional and very informative. He made sure that everything was done in a timely manner and that we were fully satisfied! The dealership offers many generous incentives, which also was a major consideration in making our decision. I would highly recommend visiting Pathway Hyundai: Ask for Gord! More

I have dealt with this team since my first car back in 2003 and I have always had great service and follow-up service to ensure that my expectations were met. They have been very professional in sales an 2003 and I have always had great service and follow-up service to ensure that my expectations were met. They have been very professional in sales and service. More

Arranged overnight test drive. Car was up front full of gas and keys were available. This was an extremely busy Saturday at this dealership. Follow up was excellent. gas and keys were available. This was an extremely busy Saturday at this dealership. Follow up was excellent. More

My family has purchased 12 cars over the years from Pathway and most recently purchased a new Sonata and an Accent. The friendly, helpful staff made the experience enjoyable and every deatil was addre Pathway and most recently purchased a new Sonata and an Accent. The friendly, helpful staff made the experience enjoyable and every deatil was addressed from time of purchase to the follow up service provided. This dealership goes out of its way to esnure the customer is happy and it does not end with the purchase of the car but is an ongoing process that has made me a dedicated Hyundai owner and a loyal customer to Pathway Hyundai for life. More

long time GM owner , however thought I put Hyundai on our list this time . What a pleasant surprise I got when Myself and my wife were introduced to Pat Kernan at Pathway . We have purchased many vehicle our list this time . What a pleasant surprise I got when Myself and my wife were introduced to Pat Kernan at Pathway . We have purchased many vehicles over the years and I was well aware of the reputation Hyundai has built . Pat was able to show us the vehicle and the claimed value for the price . It turned out that we were able to get more than we had bargined for . Great car from a very accomidating and knowledgable sales person who made provided a pleasant buying experience without pressure . I have renewed faith that there are indeed great people working at something thtey truly enjoy . Thanks Pat for sharing your passion with us . You represent Pathway very well . More