Pathway Hyundai

After a lot of research, our family decided an Elantra Touring was the best vehicle to meet our current needs. On September 10th, we arrived at the dealership ready to test drive a touring; our salesman, Touring was the best vehicle to meet our current needs. On September 10th, we arrived at the dealership ready to test drive a touring; our salesman, Michael, took us out in a touring whose electrical system was not fully functional resulting in a short and uncomfortable test drive as the a/c and windows were affected. Our family tried to make light of the situation. After much negotiation and bargaining with Keith, we accepted a deal on a new red 2012 that was to be sent from the factory and to be in our possesion in approximately 3 weeks. Our entire family was pleased. The week of September 19th, I emailed Ciara to inquire about our vehicle and she replied that it had been ordered and someone would let us know when it was due to arrive. On September 23, I stopped by the dealership to drop off registration information and again inquired about our vehicle. There was no information so we requested the sales manager, Paul, phone us. Later that day, Paul phoned and told me that he was unsure about the file and assured me that Keith or Michael would contact us on September 26. On September 26, Michael phoned us and informed us that our car would not be here until sometime in November because our color choice of red was not being manufactored until October, a fact the dealership was aware of in a July memo. Naturally, I freaked out as I needed a vehicle starting the second week of October and I was scheduled to be out of town the first week of October. I requested Keith speak with me. At this time, he had very little to offer us; either we take another car color, pay more money for a different car, or wait. I asked about a loaner car and was told no. Everyday that week, Keith told me he would phone the next day with some options, and everyday he would call with nothing new. By September 29th we were ready to collapse the deal and start over somewhere else but I did not feel time was on our side. I phoned the dealership owner, Greg, who did manage to salvage a deal by finding us an acceptable touring that was NOT red but was at another dealership. We were promised that the car would be ready for us on October 6th. As soon as I returned home, I phoned the dealership and spoke with Michael. I was shocked to find out that the car was not ready. I then spoke with Keith who assured me that everything would be ready and asked if we could come in at 5pm to pick up the car. My husband and I show up, thinking that this is an opportunity for the dealership to turn our experience around and show us that they care about customer service. Unfortunately, we had the opposite experience. Michael appeared unprepared for us and made us wait. After 15 minutes, we told him that we wanted to complete the deal and get our car at which time he became annoyed and told us we were at fault for not letting him know we were coming in to get the car. At that time, we asked for another person to take over the deal. Gord took care of us and was very kind and sympathetic. Gord had asked the sales manager, Paul, to look into the gas card that we should have received with the initial vehicle but was not in our file. Gord promised that he would phone us on Oct. 11. We left the dealership frustrated. I phoned the dealership on October 12 after no one contacted us and left a message for Keith. He returned my call and offered the gas card with apologies. The staff at the reception desk were always friendly. More

I was helped by Lentz Sylvestre and Keith Tiedke, they were both very friendly, knowledgeable and helpful in my search for a new vehicle, I look forward to doing business with them! were both very friendly, knowledgeable and helpful in my search for a new vehicle, I look forward to doing business with them! More

The sales person was very friendly and knowledgeable. The price of the vehicle was very competitive. Service from all dealer employees was pleasant. At times the wait times were longer than I would have expe price of the vehicle was very competitive. Service from all dealer employees was pleasant. At times the wait times were longer than I would have expected but I haven't purchased a vehicle in a while and might have forgotten how long it actually takes. More

This is an update to my review of 2011-09-29 at 9:47:05 PM. Price - good. When I called Stephane today (2011-10-03) to confirm a time to pick up our car this evening, he told me he felt bad about the m PM. Price - good. When I called Stephane today (2011-10-03) to confirm a time to pick up our car this evening, he told me he felt bad about the misunderstanding. He was under the impression that we had seen the price online and was referring to it as 'eleven-nine' while thinking we had already seen it was $11,990. He offered to refund the extra $95.00. This is the sort of the good faith restitution I was prepared to bring up when we arrived to pick up the car and I was very pleased to have it offered before I asked for it. Good job. Quality of work - great. When we first saw the car there were a few scratches. Stephane made no promises but said he would see what could be done. When we took delivery today were very pleased to see that all of the scratches were no longer visible. We were also very pleased to learn that all four tires had been replaced - I'm pretty sure the originals would have passed the safety so this went above and beyond. We also learned that all of the brake rotors and pads had been replaced. And as expected, the oil was changed and the tank full. Excellent work. Based on this evening's experience I am pleased to update my rating of Pathway Hyundai. I would definitely recommend them, and the fact that they ask their customers to rate them on this website is a sign of their dedication to customer satisfaction. Original Review We had been looking for this particular model for some time so when this one appeared on Autocatch we put a refundable deposit on it immediately and booked an appointment to see it that evening. Customer Service - Great. Stephane directed us on a long test drive, including highway time. My wife is allergic to latex and the showroom was full of balloons, so when it was time to talk, Stephane got us each a bottle of water and took us up the back stairs to the enclosed owner's office. We were fine there. When the time came to sign the bill of sale, Jordan came outside to accommodate us. Quality of Work - N/A. We haven't had any work done yet but will report back if and when we do. Friendliness - Good. Stephane oversold us. He kept commenting on the state of the car ('clean, eh?') and told us several times that he was a 'straight shooter' Although I have no reason to believe that's not true, I am immediately on my guard with a person who claims to be honest. Overall experience - Good. The staff were friendly and accommodating. Price - Bad. Stephane quoted the price as 'eleven-nine' and would not move at all, despite the fact that we were paying cash. We were willing to go ahead with the deal regardless. I calculated tax on $11,900 and came to a total, including HST, of $13447.00. I was surprise to see his total on the four-square sheet as $13548.70. When I asked him about it he said, 'Oh, the price is 11,990. We just say eleven-nine because it's easier.' This did not sit well with me, and I told Stephane so in Jordan's presence. He appeared to be chastised. Imagine my surprise the next morning when I looked at the bill of sale my wife has signed and saw the price paid was actually $11,995! I will bring this up on Monday October 3rd when we go to pick up the car, and ask for some good faith restitution. This irritates me to the point where, on my own, I might cancel the deal. However, we have been watching and waiting for the right car for too long and my wife is very tired of looking. More

Stephane Pare helped me to find the car of my dreams. My Stephane Pare helped me to find the car of my dreams. My experience was incredible, and very informative. Stephane took the time to take me for a Stephane Pare helped me to find the car of my dreams. My experience was incredible, and very informative. Stephane took the time to take me for a nice long test drive, and made sure I was informed about all the excellent features in my new Veloster. Stephane listened very well to what my needs were, and delivered excellent customer service. Stephane is extremely friendly and his passion for cars was easily visable. Stephane also most importantly treated me with ultimate respect and at no time did I feel uncomfortable or pushed. I totally recommend Stephane Pare and the staff at Pathway Hyndai. More

Gord Ouimet great salesman will recommend to Anyone who needs a car,met every need I had made the whole experience easy and pleasant.Thank you needs a car,met every need I had made the whole experience easy and pleasant.Thank you More

Excellent service from the moment I walked in to delivery of vehicle. The sale person Stephane Pare is very experienced and provided purchaser with sound advice thus facilitating my task. I would definitel of vehicle. The sale person Stephane Pare is very experienced and provided purchaser with sound advice thus facilitating my task. I would definitely recommend Patway Hyundai to friends. In fact, my daughter purchased a new vehicle with the same sale person. Great job. Many thanks. More

Best dealership in East Ottawa, very friendly Sales associates, you feel like they actually care about you. Very please and will defiantly will go back! associates, you feel like they actually care about you. Very please and will defiantly will go back! More