Pathway Hyundai

A friend and Hyundai mechanic (from another dealership) pointed us to Pathway to look at a specific vehicle (2007 Hyundai Entourage) and told us that Pathway had a good reputation and was willing to negoti pointed us to Pathway to look at a specific vehicle (2007 Hyundai Entourage) and told us that Pathway had a good reputation and was willing to negotiate. We took the van for a good test drive (highway and off road) and liked the way it felt and handled... solid with little road noise and comfortable to sit in and drive. After visiting at least six other dealers, before and after our visit to Pathway we decided on the Entourage. It was not our first choice, but fit within our budget range. And in the end, the main selling point, besides the low mileage (U.S. vehicle), great look and excellent condition of this vehicle, had to be the professional and attentive assistance that we received from salesperson Zena Magennis. She devoted her full time to our purchase and Pathway was the only dealer that gave us some wiggle room to deal on price. (Most of the other dealers would not negotiate and a few were downright unfriendly, could-not-care-less attitude and even insulting!) Our rating is close to a five all around but: - we dropped the "Quality of Work" to a 4 (no 3.5 available) because we have had to return three to four times to fix a problem with the driver's side sliding door (we felt it should have been fixed properly the first time) also on our last visit, one of the mechanics left a very dirty/greasy footprint on the floor/rug. Someone tried to clean it but it appears to have left a permanent stain. - The "Price" was good but not great... we know that the vehicle was whole-saled and we saw a few other makes that were better priced...but even at four-to-five years old, the 2007 Entourage (as you know they stopped making them) stands up to anything else we have seen in its year and price-range and it just fit within our assigned budget. - We also found the front-end staff (service and info/cash) to be courteous, friendly and helpful. In the end it came down to your salesperson, Zena. Our first encounter made the deal and her after-purchase assistance has been helpful as well. Incidentally, after purchasing this fine vehicle, we drove it over 5000 miles (I said it was an American vehicle) in good and stormy weather to southwestern Saskatchewan and back without so much as a whisper. (The only hitch was the sliding door. We had it "fixed" before we left but during the trip, it stuck... anyone sitting beside it could not open it from the inside and we had to constantly open the door from the outside... a minor inconvenience as we had few people sitting there.) The vehicle is smooth driving, has great pick-up and passing gear (where it was needed on the prairies... speed limit in Manitoba 100 km/h and Saskabush 110 km/h!) The only thing that passed us were those good-old boys from Alberta, driving their pick-up trucks! More

Employee was quick to respond when we entered the lot and was very knowledgeable in regards to the vehicles we were interested in. He was very friendly and kept us informed throughout the process. was very knowledgeable in regards to the vehicles we were interested in. He was very friendly and kept us informed throughout the process. More

Very courteous and non pushy. Answered all my questions satisfactorly. Actively encouraged me to compare the Santa Fe with all the comparable vehicles. Very helpful. satisfactorly. Actively encouraged me to compare the Santa Fe with all the comparable vehicles. Very helpful. More

Brian Perry was very supportive and informative when I arrived on a fact finding mission about three weeks ago to see what would be appropriate vehicle for me in my current circumstances. He helped me se arrived on a fact finding mission about three weeks ago to see what would be appropriate vehicle for me in my current circumstances. He helped me select the ELANTRA GLS for my current circumstances, my three children and all their sports equipment are now gone. What a fun car! The sales experience was very pleasant despite the several back and forth to reach an agreement on a price. Though the car in the colour I wanted was not available at the dealership, he and his staff were able to locate one near Montreal and was able to get it to me within a week. Brian showed and explained all the high tech functions and set up my cell phone bluetooth for me - he was most helpful! In the end, I absolutely adore this vehicle - what fun and it is actually saving me money compared to trying to keep my 1996 VOLVO 850 wagon with 415,000 km on it alive and ready for winter.... Thank you once again Brian for helping me realize getting the right vehicle for the next phase of my life!!!! More

We just purchased a 2012 Elantra through Lentz and received exceptional customer service - he actually went above and beyond from driving us to our bank and even picking us up from home! Unlike other received exceptional customer service - he actually went above and beyond from driving us to our bank and even picking us up from home! Unlike other dealers, Lentz went out of his way to listen to our needs and tried his outmost best to accomodate us. We went on multiple test drives with multiple vehicles - until we felt satisfied with our choice. His friendly and genuine warm nature only added to all the above! More

I enjoy dealing with Owner operator Greg Stewart and sales associate, Lentz. Lentz is excellent with customers. however the General Manger appears like a typical Car sales person, very shifty and bam sales associate, Lentz. Lentz is excellent with customers. however the General Manger appears like a typical Car sales person, very shifty and bamboozaling with a calculator. I do not trust the general Manager More

We purchased this 2007 Elantra two weeks ago and we've been noticing a clunk as the car goes over bumps. We booked a service appointment for 7pm on Monday. I decided to wait for the diagnostic results been noticing a clunk as the car goes over bumps. We booked a service appointment for 7pm on Monday. I decided to wait for the diagnostic results and at 8:00 PM I was dozing in the waiting room when Gordon came to see me. Two sway bar end links were to blame, both had been replaced under warranty and the car was ready to go. I was very pleased with the results. Also pleasing are the facts that (a) the service department is open until midnight Monday to Thursday, (b) there's free WiFi, and (c) the chairs in the waiting room are very comfortable. On the basis of this visit I would recommend the service department at Pathway Hyundai. More

The staff was extremely friendly and helpful. Both employees made me smile - even though I spent way more than I hoped to - the most important qualities I'm sure a dealership looks for in its employee employees made me smile - even though I spent way more than I hoped to - the most important qualities I'm sure a dealership looks for in its employees:) More

We visited the dealership for three straight days and had an opportunity to deal with Stéphane Paré. He was an all-around great salesman. This was the first new car my girlfriend and I bought, so it was a an opportunity to deal with Stéphane Paré. He was an all-around great salesman. This was the first new car my girlfriend and I bought, so it was a little overwhelming. But Stéphane was very kind, informative and patient with us. He answered all our questions and did that extra je-ne-sais-quoi to make us feel comfortable. Although we felt a bit of pressure to make the purchase right away, we are both very pleased with the service he offered us. I highly recommend him to anybody who wants to buy a new car. More

After a lot of research, our family decided an Elantra Touring was the best vehicle to meet our current needs. On September 10th, we arrived at the dealership ready to test drive a touring; our salesman, Touring was the best vehicle to meet our current needs. On September 10th, we arrived at the dealership ready to test drive a touring; our salesman, Michael, took us out in a touring whose electrical system was not fully functional resulting in a short and uncomfortable test drive as the a/c and windows were affected. Our family tried to make light of the situation. After much negotiation and bargaining with Keith, we accepted a deal on a new red 2012 that was to be sent from the factory and to be in our possesion in approximately 3 weeks. Our entire family was pleased. The week of September 19th, I emailed Ciara to inquire about our vehicle and she replied that it had been ordered and someone would let us know when it was due to arrive. On September 23, I stopped by the dealership to drop off registration information and again inquired about our vehicle. There was no information so we requested the sales manager, Paul, phone us. Later that day, Paul phoned and told me that he was unsure about the file and assured me that Keith or Michael would contact us on September 26. On September 26, Michael phoned us and informed us that our car would not be here until sometime in November because our color choice of red was not being manufactored until October, a fact the dealership was aware of in a July memo. Naturally, I freaked out as I needed a vehicle starting the second week of October and I was scheduled to be out of town the first week of October. I requested Keith speak with me. At this time, he had very little to offer us; either we take another car color, pay more money for a different car, or wait. I asked about a loaner car and was told no. Everyday that week, Keith told me he would phone the next day with some options, and everyday he would call with nothing new. By September 29th we were ready to collapse the deal and start over somewhere else but I did not feel time was on our side. I phoned the dealership owner, Greg, who did manage to salvage a deal by finding us an acceptable touring that was NOT red but was at another dealership. We were promised that the car would be ready for us on October 6th. As soon as I returned home, I phoned the dealership and spoke with Michael. I was shocked to find out that the car was not ready. I then spoke with Keith who assured me that everything would be ready and asked if we could come in at 5pm to pick up the car. My husband and I show up, thinking that this is an opportunity for the dealership to turn our experience around and show us that they care about customer service. Unfortunately, we had the opposite experience. Michael appeared unprepared for us and made us wait. After 15 minutes, we told him that we wanted to complete the deal and get our car at which time he became annoyed and told us we were at fault for not letting him know we were coming in to get the car. At that time, we asked for another person to take over the deal. Gord took care of us and was very kind and sympathetic. Gord had asked the sales manager, Paul, to look into the gas card that we should have received with the initial vehicle but was not in our file. Gord promised that he would phone us on Oct. 11. We left the dealership frustrated. I phoned the dealership on October 12 after no one contacted us and left a message for Keith. He returned my call and offered the gas card with apologies. The staff at the reception desk were always friendly. More