Pathway Hyundai

Great sales service, great price! Was shopping a mid-sized SUV since late January 2014. I informed all dealers that my preferred method of communication was email. Oddly enough, only Was shopping a mid-sized SUV since late January 2014. I informed all dealers that my preferred method of communication was email. Oddly enough, only Pathway answered my questions promptly by email. Others would call me home and leave a message.... Bizarre. In addition, we were able to agree on a great price for the vehicle. Some dealers wouldn't negotiate, firmly behind their so called higher quality brand which they ended keeping in their lot. Contrary to other dealerships where I felt I was walking into a funeral home, Pathway was buzzing, busy and very, very kind staff. Bill was the right type of salesman for me, very kind, knowledgeable, available, easy to talk too. Felt like I was test driving the vehicle with a friend whereas it felt more like testing a vehicle with my nervous and annoyed fourth grade teacher at other dealerships. My first Hyundai hence time will tell if I made the right call, I'm not worried. Thank you!! Gilles More

Working for me. I have been dealing with Pathway since they were Acacia Motors. I find you need to find a service representative that will pay attention to you and y I have been dealing with Pathway since they were Acacia Motors. I find you need to find a service representative that will pay attention to you and your needs. I have only ever had one issue that the repair was not satisfactory however upon investigating, the issue was repaired and the price has always been fair. I will never take my Hyundai anywhere else. More

Great dealership! I recently purchased a 2014 Hyundai Santa Fe and I'm delighted. During my first visit to browse, Jerry Rodriguez (salesman) came over to offer his as I recently purchased a 2014 Hyundai Santa Fe and I'm delighted. During my first visit to browse, Jerry Rodriguez (salesman) came over to offer his assistance. Not only was he very knowledgeable about the vehicule but he was courteous and very professional. He didn't pressure me (which was important). Once I made the decision to buy it (a few days later), he introduced me to everyone I might have to deal with in the parts and service department and they were also very friendly. Great dealership and great manager! Highly recommend these guys!!! More

New car purchase I visited Pathway Hyundai to check out the Santa Fe and to trade in my present Santa Fe. We dealt with William Stanfield and he was extremely helpful I visited Pathway Hyundai to check out the Santa Fe and to trade in my present Santa Fe. We dealt with William Stanfield and he was extremely helpful in the process of the new purchase. He answered all our questions and made the experience a positive one. We had a maximum limit to spend and he worked with us and Pathway to close the deal within our means. I did not buy my first Santa Fe from Pathway but I did use them for all my servicing because we live very close to the dealership. We were both very pleased with the entire process and particularly pleased with William Stanfield. More

Bought a 2014 Hyundai Accent Julian Ferrara is an excellent sales person. He was friendly, accommodating and tried to meet our needs as much as he could. If someone I know is inte Julian Ferrara is an excellent sales person. He was friendly, accommodating and tried to meet our needs as much as he could. If someone I know is interested in buying a Hyundai, I will definitely recommend Julian. More

The seasonal wheel swap that was free but wasn't but was. My wife booked our 2007 Elantra in for a seasonal tire swap to put our summer wheels on and take the winters off. In the past, Pathway has offered th My wife booked our 2007 Elantra in for a seasonal tire swap to put our summer wheels on and take the winters off. In the past, Pathway has offered this service for free and while making the reservation my wife was not informed otherwise. When I brought the car in I met Jayce at the counter. He was very personal and friendly, but when I asked to confirm that the tire swap was still complimentary he informed me that no, it was now $39.95. With raised eyebrows I handed him the keys. While I waited for the car in the customer lounge I thought it over. Jayce came over to tell me about some recommended work - rear brakes, brake fluid flush, transmission flush and a couple of bulbs - which I declined. Afterwards I went back to the counter to ask him to waive the tire swap fee based on the fact that we were not informed in advance of the policy change. He told me there was nothing he could do without manager approval, but he did arrange that approval before I left and the fee was waived. On top of that, the technician freed up the sticking left rear brake caliper and I was not charged for that service. When the car was washed he brought it around front for me and apologized, explaining he was new to the dealership and not sure of what he was authorized to do. I left a satisfied customer. More

Highly recommend William Stanfield I have now purchased two vehicles from your dealership and both times William Stanfield was my salesman. Very friendly, courteous and I left with a go I have now purchased two vehicles from your dealership and both times William Stanfield was my salesman. Very friendly, courteous and I left with a good feeling. He has followed up both times to see how I have enjoyed the two vehicles. As I was his first returning customer I felt special and he did let me know how happy he was that I came back within 4 months of purchasing my other vehicle to purchase another one via him. Anyone who wants to buy a vehicle should see William as he is an awesome asset to Pathway More

Excellent experience with William Stanfield Dear Pathway Hyundai, I'd like to compliment one of your sales associates William Stanfield for his quality customer service. I recently purchased Dear Pathway Hyundai, I'd like to compliment one of your sales associates William Stanfield for his quality customer service. I recently purchased a 2013 Hyundai Elantra. I'm in sales and understand the importance of demonstrating value of the products I sell without being pushy. William uses the same approach. He's very friendly, polite, thorough. I'm happy with the price I got on the car and William's attention to detail and overall customer service. I will certainly recommend him to friends looking for a new car. Thanks, Chris More

Great service, price and speed on maintenance For a couple of weeks our drive belts had been squealing on startup. At around the same time I noticed we were past the recommended date for the timi For a couple of weeks our drive belts had been squealing on startup. At around the same time I noticed we were past the recommended date for the timing belt replacement, so we made an appointment for a week from today to have them all replaced. This afternoon, however, my wife could not get the car to start. Making use of our CAA membership, we had it towed to Pathway and I met her there at around 5 pm. We spoke to Jen Laughren (service advisor) and Scott Lafontaine (technician) at the service desk. They immediately made us feel welcome and, mentioning a slow night, offered to take the car in right away. Scott answered all of my technical questions and we were satisfied with the prices quoted. We received a call from Jen at home a little while later, explaining that the car wouldn't start because the trunk was left ajar and the light drained the battery. Since this was the original battery, had failed a previous load test and was now seven years old we agreed to replace it. We received a call from Jen at 8 pm to tell us the car was ready, and when we picked it up she showed us how the timing belt replacement came in under the quoted amount. Overall, very pleased with the service. More

An excellent sales/service team who were really knowledgeable, and yet were not overbearing at all. We were able to take our time and look over the vehicles with no pressure to purchase. The team knowledgeable, and yet were not overbearing at all. We were able to take our time and look over the vehicles with no pressure to purchase. The team supplied us with coffee and water as we considered our options, and we did not feel hurried even though we were considering buying one of the least expensive cars on the lot. We were offered a shuttle ride home as we were on the bus. At the time of collection the car was immaculately presented and even the tyre walls had been polished - no mean feat for the middle of winter on a used car. We would highly recommend this dealership. More