Pathway Hyundai

This is to report an incident that happened last week, following my vehicle servicing at the Pathway Hyundai dealership. I purchased 3 cars at the same dealership in the last 10 years of which I still following my vehicle servicing at the Pathway Hyundai dealership. I purchased 3 cars at the same dealership in the last 10 years of which I still have the Kona bought in 2019 and the Santa Fe in 2021. On Monday, Sep 11, the Santa Fe was scheduled for a routine servicing. I received a call at 12:17 p.m. from the dealership, unfortunately I missed their call. They did not leave a voicemail. I tried calling the number back at 12:25 - I stayed on the phone until it was dropped, due to one at the dealership picking up my call. They left me a voicemail on the 2nd time they called at 3:21, informing me that the car was ready for pickup. I picked up my car and did not have to pay for the servicing, as i received a few “free” oil changes at the time of purchase. I drove the car for a few minutes and realized that something was wrong- the fan / AC made a noise, and, there was another sound that could be heard not related to the fan noise. I drove back to the dealership to inform them and one of the service advisor’s informed me that the noise I’m hearing is from the leaves that are stuck the cabin filter (I was somewhat taken back by this, as they were obviously aware of this, but had no interest in removing the leaves when my vehicle was at the dealership for servicing). Since I knew the service department will be closed soon, the advisor brushed off my concerns saying we tried to call you in regard to this issue and we could not get a hold of you. He also mentioned that I should come on Thursday and that I am able to drive with no issues. I went back home disappointed and worried at the same time. The following day the sound from the fan / AC was much worse. Out of concern, I contacted a garage who could see me right away, and they removed the cabin filter and noticed that the service department at Pathway Hyundai changed the filter (it was brand new), but they did not remove the leaves. He agreed with me that this was common sense that when the filter was being changed, the leaves should have been removed. He also noticed that the lug nuts on all 4 wheels were not properly tightened and he was able to remove them by hand on the parking lot. We were both shocked, as this was responsible for the 2nd noise I was hearing. As a result of my lug nuts being loose on all 4 tires, this could have resulted in my wheels coming off, causing a serious accident! The garage staff were as shocked as I was. They had to charge me for fixing all these issues. While having my car fixed, I called the GM who was unavailable and left him a voicemail. A few hours later, I received a courtesy call from pathway asking me to rate the servicing they did the day before. I told the lady what happened and she seemed concerned, telling me that she will get her supervisor to call me. I waited almost a week to hear back from them and nothing happened until yesterday where another guy called me out of courtesy as I left them a voicemail to call me back! He was calling not to enquire about what happened but he wanted to me to fill out the survey. I then went ahead and explained what had happened, he clearly brushed me off, insisting that I need to rate the service advisor who “helped” me. He was not acknowledging what happened but would only want me to rate the advisor whom I had not been in contact with at all. I told him that in my previous servicing, they would contact me by texts and I did not receive any of these. He said this service is not offered anymore. He said I should go into the store and try to talk with a manager to explain the situation. I told him that I am not going there and I asked him to have his manager call me by end of day, otherwise I will put my whole story on this website. As of today, I still haven’t received any call and clearly, they have no interested in getting this resolved. More

Excellent customer service. Michael Liwing helped us with our purchase. Working with Michael was a pleasure. Friendly, patient, and professional salesman who made this an enjoya Michael Liwing helped us with our purchase. Working with Michael was a pleasure. Friendly, patient, and professional salesman who made this an enjoyable car buying experience. Thanks to the whole Pathway team. More

Since I have bought my car at Pathway I have always been very satisfied with the courteous and efficient way I have been dealt with. very satisfied with the courteous and efficient way I have been dealt with. More

Staff is well trained. But the detailing of the new car was not met up to standards. Many things missed But the detailing of the new car was not met up to standards. Many things missed More

staff very professional, good at explaining situation What is annoying are the constant surveys even for the smallest adjustment situation What is annoying are the constant surveys even for the smallest adjustment More

Horrible service, the only decent thing about this place was my seller, once papers were signed i got ignored for all things that were supossed to be fixed prior to picking up my new (used) car, 6 weeks lat was my seller, once papers were signed i got ignored for all things that were supossed to be fixed prior to picking up my new (used) car, 6 weeks later and those problems the were promised to be fixed before receiving the car still hasnt been fixed, i finally had an appointement to get this all fixed today and after dropping off my car they call me to say no issues have been fixed and the parts havent been received yet, this issue was supossbed to be fixed almost 2 months ago. trying to contact customer service is horrible, cannot reach anyone and when you leave a voicemail they do not call you back or answer your emails. knowing all this i never would of bought a car at this location, i would of brought my services elsewhere.. i am very dissapointed in this service. all they care about is commision and the rest you are on your own. More

Service center is awesome! Brough in my 2019 Elantra Raph took take of my issues greatly! KUDOS!! Brough in my 2019 Elantra Raph took take of my issues greatly! KUDOS!! More

We purchased an Ioniq this year and were offered no choice of options or colors. Shortly after buying the car, the tire repair kit leaked oil all over the back trunk and we were promised that a new tir choice of options or colors. Shortly after buying the car, the tire repair kit leaked oil all over the back trunk and we were promised that a new tire repair kit would be forthcoming and that the mat would be cleaned. It has been over 5 weeks since this took place and we have yet to hear that the replacement tire repair kit was in and the back trunk mat has not been cleaned. We are not happy with the way our case was handled. More

Very welcoming and clean dealership! Every one has your best interests in mind and always aim to please. Every one has your best interests in mind and always aim to please. More

Amazing service. Really professional. Courteous, friendly always ready to help and answer my questions. Strongly recommend it. Really professional. Courteous, friendly always ready to help and answer my questions. Strongly recommend it. More