Pathway Hyundai

No Customer Service Will no be going back to this dealership again and I would never recommend Zina. After negotiating a maintenance package for the duration of the lease Will no be going back to this dealership again and I would never recommend Zina. After negotiating a maintenance package for the duration of the lease, it was a surprise after the second year that they presented me will a bill for the maintenance. When I brought this up with Zina, instead of attempting to resolve the problem, she argued aggressively with me that wasn't the deal we had negotiated. Get everything in writing from them!! Needless to say, we took any service business elsewhere. Fast forward to the end of the lease, Zina reached out to discuss our options. I mentioned we were looking to buy a new Tuscan. She was supposed to call me back but never did. We ended up shopping around at Harmony in Rockland. I'm not sure why, but I gave Zina one last chance to have our business and let her know what Harmony had to offer. Her response blew me away "I'd take that deal for sure". Not even trying to counter with an offer. She had also kept the original ownership for the lease which we needed to hand over to Harmony upon returning our vehicle. When trying to get the copy back, she refused to help and told us to get an updated copy ourselves from Service Canada. In the end, myself, my brother-in-law and in-laws all just bought new vehicles from Harmony. Great service and just a quick drive away. More

great experience buying my first car at Pathway Hyundai I am very happy with my experience at Pathway Hyundai. Ryan was very helpful, friendly and understanding and made my first time buying a car a very po I am very happy with my experience at Pathway Hyundai. Ryan was very helpful, friendly and understanding and made my first time buying a car a very positive experience! More

Excellent customer service Over the years my family and I have bought a number of cars through this dealership. The sales staff are friendly, professional and accommodating; the Over the years my family and I have bought a number of cars through this dealership. The sales staff are friendly, professional and accommodating; the service facility is first rate. With a wide range of cars both new and used as well as excellent financing options I would highly recommend this dealership as the place to go in East Ottawa. More

Amazing Service! I met with Chris many times to discuss finding the right car. He was very patient with me and never once seemed frustrated with how indecisive I was. I met with Chris many times to discuss finding the right car. He was very patient with me and never once seemed frustrated with how indecisive I was. He is extremely knowledgeable and very helpful. If you are looking for a friendly, down to earth, amazing sales consultant, I would recommend Chris!! More

Pleasant experience, recommended Had a great experience buying a brand new 2019 Hyundai Kona 1.6T. I didn't have the same experience at Bank street Hyundai with the manager trying Had a great experience buying a brand new 2019 Hyundai Kona 1.6T. I didn't have the same experience at Bank street Hyundai with the manager trying to intimidate me and saying "Don't you have integrity" that was verbatin and aggressive demeanors to make me feel awful not choosing them. Pathway was the complete opposite, I had great experience, genuine, and I recommend anyone who's interested in going to Hyundai to go to Pathway. Regards, Justin More

Very Knowledgeable sales agent Went into this dealership just to browse - ended up buying an Elantra - Crsytal was very helpful - took time to explain Elantra - features and detail Went into this dealership just to browse - ended up buying an Elantra - Crsytal was very helpful - took time to explain Elantra - features and details with options available . Quickly worked with mgr to come to a mutual agreement on the trade in and purchase of the car we bought …. Thank You - More

I should have waited for help from my brother or father. All I wanted was to have a smaller car that was reasonably priced and easier on gas. I found that once I mentioned the type of car I wanted I was in a All I wanted was to have a smaller car that was reasonably priced and easier on gas. I found that once I mentioned the type of car I wanted I was in a whirlwind of activity until the end of the deal. I should have slowed everything down and spoke to my brother or father before closing. I feel I had been lied to at several points. For example I thought my finance/lease rate was to be 2.49%, but the financial manager said no it was 2.99%. I saw on tv tonight that the rate is 2.49% for a Kona. More

Jeff Barrow Im can’t use enough positive words to describe my experience with JEFF Barrow ! was understanding, devoted, funny, etc. He exceeded all of our expecta Im can’t use enough positive words to describe my experience with JEFF Barrow ! was understanding, devoted, funny, etc. He exceeded all of our expectations and respected all of our needs and demands. Recommend him to anyone looking for a fair, great deal and an enjoyable, stress-free time while doing it! Jeff You are The Best Thx for everything More

Great to deal with. They were very helpful and there was no nonsense back and forth with regards to price. There was an error in the length of the term of warranty that I They were very helpful and there was no nonsense back and forth with regards to price. There was an error in the length of the term of warranty that I purchased in which I purchased an additional 2 yrs to go with the remaining 2 yrs factory warranty however my contract stated only 3 yrs until expiration. They tell me this will be sorted out. I will post an update if it is honoured as it was sold to me. More

Absolutely perfect. The reason was because of a young Sales Consultant; Chris Bozik. Both my wife and I (seniors) were surprised that he was so patient and accommodating The reason was because of a young Sales Consultant; Chris Bozik. Both my wife and I (seniors) were surprised that he was so patient and accommodating. At our age; it's easy to become overwhelmed with new information and technological changes in new vehicles. He explained everything in detail; and arranged for two test drives. The second was the vehicle we bought which was in the showroom. He had the car taken out of the dealership;;we were there in the evening; to allow us a test drive. Also; he left us his card and phone number to contact him with any questions we might have. His sincerity was genuine. Not sure if it's in his best interest to mention this;;; he did manage to get us a bit of a discount; for which we were very grateful Hopefully this will not be a negative for Chris;;; because we highly recommend Pathway Hyundai mainly because of our experience with him I'm a retired Medical Doctor; my wife a nurse; and we were both very impressed. More