Ottawa St-Laurent Jeep & RAM

Awesome and prompt service: 2 Thumbs Up I could write a 1000 words essay on the service I received but I will keep it short. I had a great service from the dealership especially from Byro I could write a 1000 words essay on the service I received but I will keep it short. I had a great service from the dealership especially from Byron. He had a great positive energy and was very professional. I was offered a shuttle 4 times back and forth the dealership and work. Pierre was the chauffeur and he was awesome too!! There has been issues with my radio and the part was supposed to come next week. Fortunately, the order came earlier!! :) I will definitely come back to this dealer. Professional, Courteous, Customer Service Oriented and Fast service was offered to me. More

great service I was treated like a somebody, when someone goes above and beyond the normal scope of work. That is what keeps customers coming back. Great service I was treated like a somebody, when someone goes above and beyond the normal scope of work. That is what keeps customers coming back. Great service Byron!!! More

Went in for a recall ended up with a new 2016 Rebel I went in for a few recalls on my 2013 Ram Big Horn. My wife wanted to look at the new Renegade while we were there. I was asked what I was driving I went in for a few recalls on my 2013 Ram Big Horn. My wife wanted to look at the new Renegade while we were there. I was asked what I was driving and the sales teams eyes lite up and asked me I wanted to sit down and talk numbers. Needless to say the numbers came back very good. Very nice dealing with Sean. When it came time to dealing with the finances Francois (Frank) was very nice and friendly and took the time needed to explain everything. I picked up my 2016 Ram Rebel on December 31st. Still waiting on a few things to be installed, side steps and spray in bed liner, but I have great confidence it will get done shortly. More

Spencer was great, he knew the vehicles inside and out. I was at the dealership on the worst weather day of 2015. Spencer went out of his way to make sure that I was able to see the vehicle that I wanted se I was at the dealership on the worst weather day of 2015. Spencer went out of his way to make sure that I was able to see the vehicle that I wanted see. He also showed me an alternative to the vehicle that I was looking for at a lower price, while still providing all the features and functionality of the model I was looking at. More

Poor after sales service. Overall the staff was friendly and the sale was okay. It was the after sale service that was very poor. Prior to agreeing to make the purchase of my Overall the staff was friendly and the sale was okay. It was the after sale service that was very poor. Prior to agreeing to make the purchase of my used Ram 1500 I was ensured that there would be a second key. (Having purchased used vehicles in the past I was aware that they don't always come with 2 keys) When I picked up the vehicle they could not find the second key. I kept asking ... they said they were looking for it. Finally after 2 weeks I spoke to the used sales manager Mike and he didn't want to give me a new key until he was sure he couldn't find the old one. He said give me a week and I will look and see if I can find it. I called him after a week, left a message .. no reply. Called the next day left a message ... no reply. Finally I called Francois and he said he would talk to Mike. I heard nothing so after work I went to see what was going on. I talked to Francois, apparently Mike said he would look one more time and call me back he, didn't. He came out and looked while I was there, couldn't find the key so he said I will order you one. I was hesitant that he was actually going to do that. So before leaving I checked at the parts counter to see if they had the keys in stock. And of course they did. But ... Mike had to order one? Finally Francois ensured that I would get the key and get it programmed no charge. I don't think that having to wait almost 4 weeks for a second key that I was promised when I purchased was acceptable. Thank you to Francois. He seemed to be the only one that cared about customer service. More

Customer Satisfacttion the Main Focus Recently purchased a 2016 Jeep Cherokee. I had planned to test drive it and the go check out two other SUVs before making a purchase decision. Once Recently purchased a 2016 Jeep Cherokee. I had planned to test drive it and the go check out two other SUVs before making a purchase decision. Once I drove the Jeep Cherokee and heard what Kevin had to say about the car, I never went to the other dealerships. I stayed here and bought the car. Everyone at the dealership (Herbie, Kevin, Mike, Frank and Tim) were amazing. Friendly, attentive, professional, knowledgeable, and adaptable when necessary. Overall, an excellent experience and I love my new car! More

EXCELLENT SERVICE AND EXPERIENCE Merv Williams, our sales man, is very competent. All our questions and worries were very well answered. He proposed us different options and helped us Merv Williams, our sales man, is very competent. All our questions and worries were very well answered. He proposed us different options and helped us in making our choice without feeling any obligation from his part. He is a real asset for Ottawa Dodge. More