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Ottawa St-Laurent Jeep & RAM
Ottawa, ON
1,226 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,226 Reviews of Ottawa St-Laurent Jeep & RAM
December 07, 2016
HORRIBLE Service! I wish I had read reviews before buying from Ottawa Dodge. I bought a 2017 Dodge Ram 1 month ago. To begin with the pick up. My wife and I waited 2 ho I wish I had read reviews before buying from Ottawa Dodge. I bought a 2017 Dodge Ram 1 month ago. To begin with the pick up. My wife and I waited 2 hours for the truck (when they called us in the first place to come in since it was ready) they didn't know why we were there our which truck we had purchased. They literally had no idea what was going on. They had lost the KEYS! Yes the KEYS. Employees were just standing there as we were waiting alone and not knowing what was taking so long. Once we finally got the keys the truck was not well washed, missing wheel lock nuts, tunnel cover and was empty on fuel (all things we paid for). I installed his own license plates because the persons working didn't know how. I think we can all agree that we weren't off at a good start. Be careful for what you pay for! We got the nitrogen filled tires with the wheel lock nuts and we were told that this package would guarantee us if anything were to happen with the wheels it would be completely covered. We mentioned the day after pick up that there was a wheel not holding it's air, they never checked them and now only a month later I noticed that this whole time it was a nail in the tire. I brought it in today to get it serviced (they did not mention any price or anything about me paying) when we got there it was a 325$ bill for a new tire? What about the warranty??! There is currently under 3000 Kms only owned it for approximately 1 month if even, decided I would leave a review after I see what kind of service they offer hoping they would regain our customer satisfaction. All in all 1 star review feeling very generous. DO NOT buy here, completely regret my choice in location and safe to say I won't be buying from here EVER again. More
by Warren W.
Employees Worked With
Mike Gervais, Spencer Challis, Simon Brown
December 02, 2016
Jeep Patriot - Stephanie Hammond Stephanie was great to deal with. We did our research, sent a message to dealership and she called us the very next morning. Her approach was no Stephanie was great to deal with. We did our research, sent a message to dealership and she called us the very next morning. Her approach was non pressure and pleasant to deal with. She made it happen for us. Would strongly recommend Stephanie and this dealership. Parts department seems somewhat unorganized. Did not deal with Service Dept yet. More
by slamothe
Employees Worked With
Stephanie Hammond
December 01, 2016
fantastic got the vehicle that I wanted for a great price. the ottawa dodge team has done a great job for my purchase. very professional and no pressure is also got the vehicle that I wanted for a great price. the ottawa dodge team has done a great job for my purchase. very professional and no pressure is also a big plus for me. thank you More
by Mohammed
Employees Worked With
Mike Gervais, Dilshan Kumarasinghe
December 01, 2016
great service Very happy with my new vehicle. Dilshan did a great job and found me the right vehicle at a great price. I will recommend this dealership to anyone lo Very happy with my new vehicle. Dilshan did a great job and found me the right vehicle at a great price. I will recommend this dealership to anyone looking for a vehicle More
by Sensarmy
Employees Worked With
Mike Gervais, Dilshan Kumarasinghe
December 01, 2016
Fantastic service I found the right truck that I've been looking for a while. The sales staff and management was very helpful. Made the purchase easy. Will recommend to I found the right truck that I've been looking for a while. The sales staff and management was very helpful. Made the purchase easy. Will recommend to everyone. More
by Ram Truck
Employees Worked With
Mike Gervais, Dilshan Kumarasinghe
November 30, 2016
Complety Satisfied Ottawa Chrysler Dodge is a great place. There vehicles are priced reasonable. There sales and fiance staff work hard for your business. The sales pe Ottawa Chrysler Dodge is a great place. There vehicles are priced reasonable. There sales and fiance staff work hard for your business. The sales person I delta with was Dilshan. He makes you feel comfortable and he's not pushy at all, which is a big thing for me. He worked hard to find me a suitable vehicle. I have and will recommend Dishman to everyone. He makes car buying perfect. Simon in fiancing is great. He definitely knows his job. He works with you to find out what suits you best. He will go the extra mile to make sure everything works out. When you enter his office, your comfortable and respected. When all was said and done, my vehicle was perfect. I Drove away happy and excited to hit the road. Thanks Dilshan & Simon. See you in 4 to 5 years. More
by Adam1982
Employees Worked With
Simon Brown, Dilshan Kumarasinghe
November 29, 2016
Successful Car Experience Stephanie is a gem of a salesperson and worked hard to find me a vehicle that would work for my situation. She was extremely patient and helpful in se Stephanie is a gem of a salesperson and worked hard to find me a vehicle that would work for my situation. She was extremely patient and helpful in searching out all options. Stephanie is very knowledgeable and provided me with the information I needed to make a decision. She also accompanied me to Toy r Us with the vehicle of choice so I would be able to make an informed decision for purchasing two new car seats. We needed to work out three car seats and two boosters seats for the vehicle so we needed to find slimline car seats. Stephanie treated me more than just a customer! Thank you Stephanie! I highly recommend to go in and chat with Stephanie if you are in the market for a new or used vehicle. More
by TK
Employees Worked With
Joe Conte, Stephanie Hammond
November 24, 2016
Great service I am giving this dealership a 110% with the services they have provided for me and my father with are new vehicle purchase thanks for the service guys I am giving this dealership a 110% with the services they have provided for me and my father with are new vehicle purchase thanks for the service guys We are looking forward with doing more business in the future More
by Mathieu
Employees Worked With
Herby Pierre
November 23, 2016
Great service Bonjour, je suis très satisfaite du service que j'ai obtenus avec Dilshan et simon ils ont travailler vraiment bien et fort pour m'aider a trouver le Bonjour, je suis très satisfaite du service que j'ai obtenus avec Dilshan et simon ils ont travailler vraiment bien et fort pour m'aider a trouver le véhicule qui me convenais vraiment. More
by Josee
Employees Worked With
Mike Gervais, Simon Brown, Dilshan Kumarasinghe
November 23, 2016
Comments on my interaction with sale person The service, attention to y needs was very appreciated. Stephanie presented herself as a attentionned professional. There were several waiting period The service, attention to y needs was very appreciated. Stephanie presented herself as a attentionned professional. There were several waiting period but no fault to her planning and organisation. She was on time for our appointmens and prepared. I recommend this sale person to other clients. More
by Nat12345
Employees Worked With
Stephanie Hammond
