Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ottawa St-Laurent Jeep & RAM
Ottawa, ON
1,216 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
1,216 Reviews of Ottawa St-Laurent Jeep & RAM
December 07, 2016
Just wants a sale doesn't listen to customers wants and need My daughter purchased not one but two vehicles from this dealership. When she went to pick them up on a Friday, they were closing in a half hour. W My daughter purchased not one but two vehicles from this dealership. When she went to pick them up on a Friday, they were closing in a half hour. When she went to get into her van she notice right away that she requested dark seating and the vehicle had cream color seats. She was excited to get the vehicle so as they were not cloth she decided it was ok. The salesman said he had missed the training on this vehicle so he didn't know anything about it but she could read up on it, as it was close to closing time and didn't have time to help her figure out the options. Sunday i went for ride with her and i said to her you didn't get the dark seats? No they said it want available with the dark paint, but i knew one of the reasons she pick this van was for the built in vaccum as they have a service dog for her finacee who suffers from ptsd and 3 children with one on the way. I looked around and said where is the vaccum i thought it was beside the rear driver side door. We looked want around then realized she didn't get the model she wanted at all. She was upset because she specifically asked for the vaccum, even when the salesman said you either get the vaccum or donut tire and she told him she would never change the tire herself and wanted the vaccum because the size of their family. Monday morning came and her finance went to the dealership to pick up something for his new truck and told them that they didn't get the model van they wanted. The salesman basically called my daughter a liar saying she never requested the vaccum or dark interior. We were all very upset and they basically said she accepted the vehicle when she drive it away so they wouldn't do anything. More
by Janet D
Employees Worked With
Tyler Campbell
December 02, 2016
Jeep Patriot - Stephanie Hammond Stephanie was great to deal with. We did our research, sent a message to dealership and she called us the very next morning. Her approach was no Stephanie was great to deal with. We did our research, sent a message to dealership and she called us the very next morning. Her approach was non pressure and pleasant to deal with. She made it happen for us. Would strongly recommend Stephanie and this dealership. Parts department seems somewhat unorganized. Did not deal with Service Dept yet. More
by slamothe
Employees Worked With
Stephanie Hammond
December 01, 2016
Fantastic service I found the right truck that I've been looking for a while. The sales staff and management was very helpful. Made the purchase easy. Will recommend to I found the right truck that I've been looking for a while. The sales staff and management was very helpful. Made the purchase easy. Will recommend to everyone. More
by Ram Truck
Employees Worked With
Mike Gervais, Dilshan Kumarasinghe
December 01, 2016
great service Very happy with my new vehicle. Dilshan did a great job and found me the right vehicle at a great price. I will recommend this dealership to anyone lo Very happy with my new vehicle. Dilshan did a great job and found me the right vehicle at a great price. I will recommend this dealership to anyone looking for a vehicle More
by Sensarmy
Employees Worked With
Mike Gervais, Dilshan Kumarasinghe
December 01, 2016
fantastic got the vehicle that I wanted for a great price. the ottawa dodge team has done a great job for my purchase. very professional and no pressure is also got the vehicle that I wanted for a great price. the ottawa dodge team has done a great job for my purchase. very professional and no pressure is also a big plus for me. thank you More
by Mohammed
Employees Worked With
Mike Gervais, Dilshan Kumarasinghe
November 30, 2016
Complety Satisfied Ottawa Chrysler Dodge is a great place. There vehicles are priced reasonable. There sales and fiance staff work hard for your business. The sales pe Ottawa Chrysler Dodge is a great place. There vehicles are priced reasonable. There sales and fiance staff work hard for your business. The sales person I delta with was Dilshan. He makes you feel comfortable and he's not pushy at all, which is a big thing for me. He worked hard to find me a suitable vehicle. I have and will recommend Dishman to everyone. He makes car buying perfect. Simon in fiancing is great. He definitely knows his job. He works with you to find out what suits you best. He will go the extra mile to make sure everything works out. When you enter his office, your comfortable and respected. When all was said and done, my vehicle was perfect. I Drove away happy and excited to hit the road. Thanks Dilshan & Simon. See you in 4 to 5 years. More
by Adam1982
Employees Worked With
Simon Brown, Dilshan Kumarasinghe
November 29, 2016
Successful Car Experience Stephanie is a gem of a salesperson and worked hard to find me a vehicle that would work for my situation. She was extremely patient and helpful in se Stephanie is a gem of a salesperson and worked hard to find me a vehicle that would work for my situation. She was extremely patient and helpful in searching out all options. Stephanie is very knowledgeable and provided me with the information I needed to make a decision. She also accompanied me to Toy r Us with the vehicle of choice so I would be able to make an informed decision for purchasing two new car seats. We needed to work out three car seats and two boosters seats for the vehicle so we needed to find slimline car seats. Stephanie treated me more than just a customer! Thank you Stephanie! I highly recommend to go in and chat with Stephanie if you are in the market for a new or used vehicle. More
by TK
Employees Worked With
Joe Conte, Stephanie Hammond
November 24, 2016
Great service I am giving this dealership a 110% with the services they have provided for me and my father with are new vehicle purchase thanks for the service guys I am giving this dealership a 110% with the services they have provided for me and my father with are new vehicle purchase thanks for the service guys We are looking forward with doing more business in the future More
by Mathieu
Employees Worked With
Herby Pierre
November 23, 2016
Comments on my interaction with sale person The service, attention to y needs was very appreciated. Stephanie presented herself as a attentionned professional. There were several waiting period The service, attention to y needs was very appreciated. Stephanie presented herself as a attentionned professional. There were several waiting period but no fault to her planning and organisation. She was on time for our appointmens and prepared. I recommend this sale person to other clients. More
by Nat12345
Employees Worked With
Stephanie Hammond
November 23, 2016
Great service Bonjour, je suis très satisfaite du service que j'ai obtenus avec Dilshan et simon ils ont travailler vraiment bien et fort pour m'aider a trouver le Bonjour, je suis très satisfaite du service que j'ai obtenus avec Dilshan et simon ils ont travailler vraiment bien et fort pour m'aider a trouver le véhicule qui me convenais vraiment. More
by Josee
Employees Worked With
Mike Gervais, Simon Brown, Dilshan Kumarasinghe
