Ottawa St-Laurent Jeep & RAM

Experience with Ottawa dodge We are satisfied with the purchase of our new truck and the staff was helpful and understanding. The only thing that was not inconvenient was the long We are satisfied with the purchase of our new truck and the staff was helpful and understanding. The only thing that was not inconvenient was the long wait in between seeing personal to finalize the paperwork More

Experience of Purchasing a new vehicle. Courteous and friendly people. They listened to our needs in a vehicle and found what we wanted. Absolutely no pressure. Thank you for your prompt del Courteous and friendly people. They listened to our needs in a vehicle and found what we wanted. Absolutely no pressure. Thank you for your prompt delivery. More

Great service ! I was looking for a 2018 Grand Cherokee Altitiude black on black. Many dealers gave me a hard time and I didn’t feel like they were interested for my I was looking for a 2018 Grand Cherokee Altitiude black on black. Many dealers gave me a hard time and I didn’t feel like they were interested for my business. However Jeep Ottawa bought my interest and were very helpful with all the questions I had. Ask for Michael Neville, great guy !! Would totally come back for another vehicle. More

Best truck buying experience yet! Very honest, no BS back and forth on price. Jeff and Mike were excellent to deal with. Price was best in town. Very professional service all aroun Very honest, no BS back and forth on price. Jeff and Mike were excellent to deal with. Price was best in town. Very professional service all around. Highly recommended. More

Another friendly & supportive purchase! Giroff and Mike add professional and personable customer service back to the profession. Excellent care! Geoff and Mike are now helping us make a Giroff and Mike add professional and personable customer service back to the profession. Excellent care! Geoff and Mike are now helping us make a decision on how to bring my 18 year old son into vehicula ownership... More

Great experience! I purchased a 2014 Ram 1500 SLT Quad Cab from Ottawa Chrysler Jeep Dodge Ram Fiat. Dilshan was great! I was in and out of the dealership from the mome I purchased a 2014 Ram 1500 SLT Quad Cab from Ottawa Chrysler Jeep Dodge Ram Fiat. Dilshan was great! I was in and out of the dealership from the moment I stepped in until I was put through to financing within less than 2 hours. Breana was very friendly and professional and made purchasing a vehicle as easy as possible. Dilshan was very professional, answered any questions I had and made the experience very enjoyable. I highly recommend anyone purchase their next vehicle through him. In addition I was unable to make it out to the dealership to pick up my truck so he delivered it the next day to my workplace. Superb service! More

Dilshan was great Great service, great guy, and would come back to buy anytime. I will tell all my friends how great Ottawa Dodge is and Dilshan. GREAT Great service, great guy, and would come back to buy anytime. I will tell all my friends how great Ottawa Dodge is and Dilshan. GREAT More

Winter Tire Nightmare In Oct 2016 I traded my Dodge Caliber in for a Volkswagen Golf through this dealership. Winter tires were included in my price. I did not pick them up In Oct 2016 I traded my Dodge Caliber in for a Volkswagen Golf through this dealership. Winter tires were included in my price. I did not pick them up that years as I was incredibly busy. My all-season tires did just fine. I filled out an online service request to pick up my tires and have them put on. I made sure to explain how I didn’t pick them up. They accepted the appointment and called to confirm it a few days later as well. I showed up, left my vehicle and received calls about how they didn’t have them. I went back and spoke with Michael Gervais who told me if I had picked up the tires in 2016 they would have been beside him but since I didn’t that they were buried in a bin somewhere. I explained that I had told them all this ahead of time to avoid this issue. He told me he would call me when he had them. Two and a half weeks went by and he did not call. On Friday Nov 24th I left a voicemail telling him I was giving him until Tuesday the 28th to provide me my tires. He left me a voicemail saying he had my tires and he would see me Tuesday. I was unable to pick them up last night so I called to let them know I would be by tonight, the 29th. The parts department said that I picked up my tires the day of my first appointment. I said no. They spoke with someone else and said my tires were not there. I explained that Mie Gervais said they were. They said again that they were not there. They transferred me to a manager Rhonda who listened to me and said she would call me back. Instead Mike Gervais called me back and was even more rude than last time. He told me it was my fault for not coming to get them last year and not showing up last night. He said to me “are you okay?? Because you’re making up all this stuff in your head”. As if I was lying and mentally or physically unwell. I told him I wanted to speak to the other woman, Rhonda, and he kept refusing. He said well she isn’t here and wouldn’t transfer me. Eventually he hung up on me. I called back and told Rhonda I just wanted my tires and when I pick them up I don’t want to see or speak with Mike. I am grabbing them tomorrow and I hope I can walk out of there and never look back. Do not go there ever. They do not care about their customers. More

Quick, friendly, easy Dealing with Mike Neville and Joe Conte was a pleasure. Everything was arranged very quickly and I felt well taken care of. I would will be sending Dealing with Mike Neville and Joe Conte was a pleasure. Everything was arranged very quickly and I felt well taken care of. I would will be sending friends and family to see them! More