Ottawa St-Laurent Jeep & RAM

Finally a positive experience at a car dealership! After several months and trips to closer Chrysler dealerships, we finally found exactly the vehicle we had been searching for on-line at Ottawa Dodge. After several months and trips to closer Chrysler dealerships, we finally found exactly the vehicle we had been searching for on-line at Ottawa Dodge. We were able to make an appointment to see Norm the same day and after test-driving the vehicle we were able to reach a satisfactory price very quickly. We had had bad experiences at some other dealerships, with waiting for hours while price negotiations went nowhere so were happy to have a quick positive experience at Ottawa Dodge. Norm was friendly, pleasant and the only sales rep we met to offer us coffee!! Take note other dealers! We were able to pick up our new vehicle 3 days later and have been very happy with it. More

Very happy customer So I was referred to this dealership by a friend. I wasn't sure that I would be able to get financed for a new vehicle but then I met Angela Turnbull. So I was referred to this dealership by a friend. I wasn't sure that I would be able to get financed for a new vehicle but then I met Angela Turnbull. She worked hard and kept me in the loop every step of the way. She ended up not only getting me financed but getting me the jeep of my dreams. Words can't express how happy I am and how thankful I am. Best experience ever! Not only that but I told my friend about her and he's been to see her already and his already out with his jeep of his dreams as well. Everyone here is great and i will always recommend Ottawa Chrysler dodge jeep. Thanks guys and thanks so much Angela!! More

Extra Effort After loosing my key for the anti theft lug nuts for my Caravan, the service guys went out of their way on a busy Saturday to find me a match to repla After loosing my key for the anti theft lug nuts for my Caravan, the service guys went out of their way on a busy Saturday to find me a match to replace them with regular nuts. They were awesome! Without them I would have been without the use of the van for 4 days. Thanks again. More

Very satisfied! We went into the dealership a few times before deciding on the vehicule we wanted. Bob was friendly and respectful. We never felt pressured or geare We went into the dealership a few times before deciding on the vehicule we wanted. Bob was friendly and respectful. We never felt pressured or geared towards a vehicule we did not want. He let us take all the time we needed to finally make a decision. Angela was very helpful and knowledgable when we purchased our Dodge recently. She helped us get the best financing possible. We never felt forced into a purchase we did not want and felt important as a customer. Thank you Bob and Angela for a good buying experience. More

Amazing service ! We are realy happy with evrything the good service, the quick service, the great prices and the excellent service from the workers. We are very sa ! We are realy happy with evrything the good service, the quick service, the great prices and the excellent service from the workers. We are very satisfied! More

great service Norm! I'd been in the market for a new Ram for a few months...the new Chevy is garbage and Ford doesn't have me convinced of their new frame. Ottawa dodge w I'd been in the market for a new Ram for a few months...the new Chevy is garbage and Ford doesn't have me convinced of their new frame. Ottawa dodge was the second Dodge dealership we visited and I wish it was the first. Norm was eager to help and knowledgeable in the product. His honesty was also noted. I strongly recommend this dealership and Norm! More

Excellent follow-up service 3 months after purchase Purchased a used Jeep Grand Cherokee in June 2014. Before delivery, the Dealership replaced the four wheel drive actuator. In September, attempted to Purchased a used Jeep Grand Cherokee in June 2014. Before delivery, the Dealership replaced the four wheel drive actuator. In September, attempted to put transfer case into 4 Low, instead, got message that 4 WD system needs service. That afternoon, went to Dealership and spoke to Service Manager, he arranged an appointment to look into the matter. On the day of the appointment arrived early and was able to wait for the service to be done on the Jeep. I was pleasantly surprised when the Service Representative called my name when the work was completed. New parts and reprogramming of the computer had been done, at no cost to me. This is 3 months after having purchased the Jeep. Great follow-up service by Ottawa Chrysler Jeep Dodge. Certainly recommend this Dealership for sales and service. More

I bought a used car from them last October. when I tested drive, everything seemed fine. Only tires are pretty much worn. After I paid the deposit, signed the contract. They charged me extra $400 plu tested drive, everything seemed fine. Only tires are pretty much worn. After I paid the deposit, signed the contract. They charged me extra $400 plus tax for a new set of tire. But actually they have to change the tires regardless because otherwise the car won't pass safty test which I didn't know. Even worse, the new set of tire/brake is making squeaky noise that I couldn't even open the windows. I went back to them within 30 days, I was redirected to their service department. The first time, the service department told me it was fixed, but it wasn't. The second time, the service department told me because the parts they put on were after market not genuine, the noise are from the material of the parts. There is nothing they can do. I sent a complain to their customer relation department, got a reply from a senior director of sale department Michael Pearson promising me to help. But I waited, waited. It has been 4 months, nothing happened. I sent a email to him asking what was the status of this issue, no response. I have to spend my time and money to get it fixed. More