Ottawa St-Laurent Jeep & RAM

Engine and warranty work Got some warranty engine work on a Chrysler 300. Apparently they needed to replace both cylinder heads and all rockers due to wearing and fatigue in t Got some warranty engine work on a Chrysler 300. Apparently they needed to replace both cylinder heads and all rockers due to wearing and fatigue in the Pentastar V6. Despite this not being a well known issue, Charles was able to find a Chrysler TSB and had the work done. The car came back clean and proper. After intense inspection of the engine bay, everything was very clean, no kinked wires or hoses. A1 work indeed. I returned a week later to resolve a passive entry button on the trunk of the vehicle. On the phone with service advisor Matt Bush he was very attentive to the issue and actually helped trouble shoot over the phone. He was able to listen to the trunk mechanism latching and unlatching repeatedly despite the key not being touched. It was very professional and I didn't have to have the "why cant you hear that?" conversation. I am new to Chrysler from a GM owner before. I very happy with my 300, and more impressed with the work and the help from the service advisors. I am very fortunate to get the excellent service that I used to receive from the Belisle Chevrolet dealer before it closed. I don't think that I could complete this review without giving the most praise to the mechanics and shop workers as the work is always done to perfection, quickly and properly. Thank you Ottawa Dodge. -SF More

I went in to fix a $9 nozzel and came out with A NEW JEEP I went in for a minor repair and decided to check out the show room. I was greeted by Rookie Mr. Deep whom came across as a seasoned professional. He I went in for a minor repair and decided to check out the show room. I was greeted by Rookie Mr. Deep whom came across as a seasoned professional. He was more "honest" than most which I appreciated. I was kinda/sorta in the market for an SUV and Deep brought me to a 2015 Jeep Cherokee Trailhawk. I was instantly sold, black, vehicle, black detailing, and black rims, moon roof and all bells and whistles. Angela in finance was a absolute gem and made the process flow smoothly. I would highly recommend the dealership to anyone. Oh, Did I mention that they provided the nozzle ($9) without a service fee. A little nice goes a long way. More

In for an oil change, out with a car I didn't come in thinking I'd leave with a car but the excellent customer service, large inventory and good prices had me sold. Norman was a pleasure I didn't come in thinking I'd leave with a car but the excellent customer service, large inventory and good prices had me sold. Norman was a pleasure to deal with. He was knowledgeable, friendly and very upfront. I've been getting my car serviced here for over a year and the service department is outstanding. It's great to know the sales side is just as good. More

Patient and professional I was in the market for swapping my relatively new Jeep EcoDiesel for my dream car. The jeep SRT. The staff at Ottawa dodge were very patient and f I was in the market for swapping my relatively new Jeep EcoDiesel for my dream car. The jeep SRT. The staff at Ottawa dodge were very patient and friendly and accommodating as it took me a while to decide which way i should go. Trade or not to trade in and UP. They let me decide over the course of 3 weeks even kept the same terms and conditions we had agreed to and honored all of their commitments. They were more than attentive and polite and never pushy at all. They understood that it's a big decision and were fine with whatever way I proceeded. They had returned my deposit and we were fine to go out separate ways. The Dream Jeep won me over and I'm glad I dealt with Norm, Dimos and Mike. Thank you so much. Jim More

A good experience, and a fun little FIAT! Bonnie was very helpful, patient, and nice throughout the whole process of buying my new car. She always made sure that I got answers promptly to all Bonnie was very helpful, patient, and nice throughout the whole process of buying my new car. She always made sure that I got answers promptly to all of my questions, and she constantly kept me informed regarding the next step in the process. Bonnie, along with a few other employees at the dealership, made the process of buying a car easy, and even fun, for me - everything seemed to be done as quickly and efficiently as possible. And I am very pleased with my new FIAT - it is an extremely cute little car! I find it very comfortable and really enjoy driving it. More

Our new Journey We were thinking of trading in our van, but they gave us an amazing price we are home now with a new Journey. Sales person gave Excellent service and We were thinking of trading in our van, but they gave us an amazing price we are home now with a new Journey. Sales person gave Excellent service and sales manager out did himself to provide us with all our requirements. Will recommend to family and friends. More

Review The sales rep was friendly and helpful. Responded to all my requirements along with the management and the credit manager. A lot of information was gi The sales rep was friendly and helpful. Responded to all my requirements along with the management and the credit manager. A lot of information was given and it was much appreciated. More

New Jeep Compass We were greeted outside before we could even enter with a warm smile and “Hello”. Norm our sales agent was extremely pleasant and quick to understand We were greeted outside before we could even enter with a warm smile and “Hello”. Norm our sales agent was extremely pleasant and quick to understand exactly what I was looking for and showed me great comparables. Norm and the team at Ottawa Chrysler Jeep Dodge Ram Fiat make the car buying experience enjoyable and stress free. More