Ottawa St-Laurent Jeep & RAM

Byron saved our holiday weekend!!!!!!! On saturday morning, may 29th, i packed up our 2014 jeep cherokee trailhawk (purchased at your dealership in Jan 2014) for a weekend at the cottage wi On saturday morning, may 29th, i packed up our 2014 jeep cherokee trailhawk (purchased at your dealership in Jan 2014) for a weekend at the cottage with our daughter and 4 month old granddaughter. when i pressed the fob to close the rear hatch it closed but would not lock. i drove to the dealership and was explained by situation to Byron. Initially he told me it might be a few hours to get it serviced since it was a busy saturday. i explained that my daughter and young granddaughter were already on the road but that i would get my wife to pick me up and we would leave the jeep behind. we could not take my wife's car because the cottage road is too rough (it is a fiat 500c). Byron understood our situation and went into the back and convinced one of the off duty mechanics who was working on his own car to take a look at ours. while they could not fix it they were able to get it to latch shut and byron ordered a replacement. His compassion and initiative save our weekend and allowed us to enjoy it with our daughter and granddaughter. He is an excellent representative of your company, has the perfect personality for customer service and goes the extra mile to help clients fix their problems. thanks byron. More

Amazing sales women I was introduce to Bonnie Ell. She asked if I was interested in changing from 2013 to 2015 Van.If the deal is good for me.Bonnie was so accommodating. I was introduce to Bonnie Ell. She asked if I was interested in changing from 2013 to 2015 Van.If the deal is good for me.Bonnie was so accommodating. She started writing my wants & needs,for a new Grand Caravan.Her professional manner was something that I had not seen in the other sales person.We discussed the color (RED) and the other options I needed,Bonnie also repeated the options so they were no miss understanding. I appreciated all her knowledge and information,she left no stone unturned. She made the experience a very pleasant one.She new that this was not going to be a $1000.00 purchase ,there a lot of consideration in buying a NEW vehicle.I was extremely pleased with the way that Bonnie treated me.He knowledge was an asset to me buying a new Grand Caravan.At the close of the sale I was happy with my choice.Bonnie delivered as promised.Bonnie fallowed up by calling to ask how I was enjoying my new Van.I have never had such good service from this dealer ship, and this was my 3rd Van purchase.Thank you and congratulation Bonnie for the excellent service .You really have the customers interest at heart. Hope that this dealer ship has more sales person trained with these high stander-eds. Shirley Major More

Excelent Service The service representative, Jesse D was very helpful and accommodating, making my experience effortless and stress free. I would definitely recommend The service representative, Jesse D was very helpful and accommodating, making my experience effortless and stress free. I would definitely recommend this dealership to my friends. More

Earning your business Jordan called me a week ago to ask if I was at all interested about trading in my current vehicle, also purchased through Ottawa dodge. He took the ti Jordan called me a week ago to ask if I was at all interested about trading in my current vehicle, also purchased through Ottawa dodge. He took the time to discuss all of the models and trims available, the trade in process details, and wasn't at all pushy in his pitch. I said i would take the time to review my options and would get back to them. I hit the internet and once i was sure i the make and model i was interested was available in the city, he not only had it shipped in, but also of negotiated it at a lower price than anything i was able to reach at other dealerships. Overall, a most excellent and enjoyable purchasing experience. Thanks Jordan, Angela and Mike. More

A very pleasant experience Purchasing a vehicle can be a very frustrating experience but this time we had just the very opposite happen. We were approached upon arrival at the Purchasing a vehicle can be a very frustrating experience but this time we had just the very opposite happen. We were approached upon arrival at the lot and although we had parked in the used vehicle lot Mike (our salesperson) assured us that he could help us in whatever vehicle we were looking to purchase. We were looking to purchase a 2015 Jeep Cherokee with very specific options and after a very short time, Mike came up with the vehicle we wanted but with even more bells and whistles on it than we had planned on purchasing. Thinking that this would be a bit over our budget, we managed with a little bickering back and forth to come to an amicable agreement on the purchase price. We at no time felt any pressure from Mike, in fact, he always made us feel very comfortable throughout the whole process. Upon picking up our vehicle and being a little nervous with all the new technology, Mike spent the time with us explaining and showing us how everything worked so that we left the lot totally relaxed. Mike was just a joy to have as our salesperson and we will highly recommend him to anyone looking to purchase a vehicle from this particular dealership. More

General Repairs Great service. Understanding. Byron was very nice, helpful and knowledgeable. I've just picked up my car today so I can't comment on the work done, Great service. Understanding. Byron was very nice, helpful and knowledgeable. I've just picked up my car today so I can't comment on the work done, but so far so good. More

easy buying Jordan was very easy to deal with and listened to every request made by us. This was the second time buy a jeep from Ottawa Chrysler and the experienc Jordan was very easy to deal with and listened to every request made by us. This was the second time buy a jeep from Ottawa Chrysler and the experience was once again fantastic. Thank you Jordan More

Great Service As always, I had a very good experience with the Service Center at Ottawa Dodge! We purchased our Dodge Grand Caravan there 2 years ago and we always As always, I had a very good experience with the Service Center at Ottawa Dodge! We purchased our Dodge Grand Caravan there 2 years ago and we always bring it to this dealer for service and I am always very happy with the outcomes. More

great service! i had my jeep in yesterday for a recall and a little bit of work (heat shield removed). service was provided by jessy and he was great - friendly, hel i had my jeep in yesterday for a recall and a little bit of work (heat shield removed). service was provided by jessy and he was great - friendly, helpful. thanks! More

Excellent sales team My husband and I had been shopping around for a new vehicle for the better part of a year. We went to several new and used car dealers in the Ottawa r My husband and I had been shopping around for a new vehicle for the better part of a year. We went to several new and used car dealers in the Ottawa region and were considering many different types of vehicles (suvs, station wagons, hatchbacks) to accommodate our growing family. We had had several disappointing experiences at other dealers in terms of negotiating on price, we kept finding a 19k car became 27k with all the hidden fees+taxes etc. I found Ottawa Chrysler Jeep Dodge online and we made an appointment with Blake (which we had to change several times due to having a one month old baby!) They were very accommodating and kept calling me to re-book which was great since I really didn't have much time to think let alone book test drive appointments! When we finally made it out the whole team was very friendly Blake was very knowledgeable and helpful we originally were looking at a used caravan but Blake and the sales manager gave us such a great deal on our trade and with factory incentives and rebates got us into a brand new 2015 dodge caravan! We are thrilled with the van and are very happy with the service we received from Blake and the wonderful sales manager who's name I can't remember (so sorry!) and Jamie (finance). All in all a great experience and we were in and out in about 2 hours! which was great considering we had to bring our baby with us haha (they even let me use one of their empty offices to nurse!) Great group of guys, can't say enough good things about this dealership! I defiantly will recommend them to anyone. More