Ottawa St-Laurent Jeep & RAM

Dodged a bullet Lubna was great, very personable, kind mannered, and gave us great options. We are pleased with our purchase. My last seven words are just filler. Lubna was great, very personable, kind mannered, and gave us great options. We are pleased with our purchase. My last seven words are just filler. More

Special thanks to Jessy Derenpentigny Took my Jeep Liberty 2002 to be inspected for a humming noise; my suspicion (worn out wheel bearing) was confirmed. But while inspecting the vehicle t Took my Jeep Liberty 2002 to be inspected for a humming noise; my suspicion (worn out wheel bearing) was confirmed. But while inspecting the vehicle the front brakes had to be replaced + several other important mechanical parts such as pinion seals & servicing of the differentials. The recommendations & the work done by the team of mechanics were most important because I had no way of knowing what could have become a safety issue while driving. Furthermore, the valet service offered by Ottawa Dodge, the diligent calls from the Service Dept. & the very relaxing newly renovated customer waiting room entices clients to return. *Paying the bill is alleviated by the friendly staff & atmosphere. Although my Jeep was purchased at another Chrysler dealership in 2001, I have been servicing same at Ottawa Dodge for several years. Paul Laurin More

Excellent experience Had a great stress free experience. Blake listened to our requirements and found the perfect vehicle for us. He was very flexible about adding a few Had a great stress free experience. Blake listened to our requirements and found the perfect vehicle for us. He was very flexible about adding a few extras and gave a great and informative run down on the vehicle when it was ready for collection. Thanks also to Michael Pearson who physically went to pick up our vehicle permit when it was a bit slow in arriving. Would absolutely recommend this dealership More

Great first experience Jessy made my firs experience memorable. Thanks you for the great service and I appreciated the shuttle service. Makes it very convenient. I will re Jessy made my firs experience memorable. Thanks you for the great service and I appreciated the shuttle service. Makes it very convenient. I will return. More

Excellent service After a pleasant experience with Ken in the parts department, I purchased a set of tires for my Dodge Ram. The service appointment for installation wa After a pleasant experience with Ken in the parts department, I purchased a set of tires for my Dodge Ram. The service appointment for installation was equally pleasant. Thanks to Byron for making sure the service was both quick and well done. More

Very good service This dealer is very good about there product. They know alot of there product. Very good service by mike. They fixed the problems of the car fast and This dealer is very good about there product. They know alot of there product. Very good service by mike. They fixed the problems of the car fast and with quality. More

Byron saved our holiday weekend!!!!!!! On saturday morning, may 29th, i packed up our 2014 jeep cherokee trailhawk (purchased at your dealership in Jan 2014) for a weekend at the cottage wi On saturday morning, may 29th, i packed up our 2014 jeep cherokee trailhawk (purchased at your dealership in Jan 2014) for a weekend at the cottage with our daughter and 4 month old granddaughter. when i pressed the fob to close the rear hatch it closed but would not lock. i drove to the dealership and was explained by situation to Byron. Initially he told me it might be a few hours to get it serviced since it was a busy saturday. i explained that my daughter and young granddaughter were already on the road but that i would get my wife to pick me up and we would leave the jeep behind. we could not take my wife's car because the cottage road is too rough (it is a fiat 500c). Byron understood our situation and went into the back and convinced one of the off duty mechanics who was working on his own car to take a look at ours. while they could not fix it they were able to get it to latch shut and byron ordered a replacement. His compassion and initiative save our weekend and allowed us to enjoy it with our daughter and granddaughter. He is an excellent representative of your company, has the perfect personality for customer service and goes the extra mile to help clients fix their problems. thanks byron. More

Amazing sales women I was introduce to Bonnie Ell. She asked if I was interested in changing from 2013 to 2015 Van.If the deal is good for me.Bonnie was so accommodating. I was introduce to Bonnie Ell. She asked if I was interested in changing from 2013 to 2015 Van.If the deal is good for me.Bonnie was so accommodating. She started writing my wants & needs,for a new Grand Caravan.Her professional manner was something that I had not seen in the other sales person.We discussed the color (RED) and the other options I needed,Bonnie also repeated the options so they were no miss understanding. I appreciated all her knowledge and information,she left no stone unturned. She made the experience a very pleasant one.She new that this was not going to be a $1000.00 purchase ,there a lot of consideration in buying a NEW vehicle.I was extremely pleased with the way that Bonnie treated me.He knowledge was an asset to me buying a new Grand Caravan.At the close of the sale I was happy with my choice.Bonnie delivered as promised.Bonnie fallowed up by calling to ask how I was enjoying my new Van.I have never had such good service from this dealer ship, and this was my 3rd Van purchase.Thank you and congratulation Bonnie for the excellent service .You really have the customers interest at heart. Hope that this dealer ship has more sales person trained with these high stander-eds. Shirley Major More

Excelent Service The service representative, Jesse D was very helpful and accommodating, making my experience effortless and stress free. I would definitely recommend The service representative, Jesse D was very helpful and accommodating, making my experience effortless and stress free. I would definitely recommend this dealership to my friends. More