Orleans Toyota

Incredibly poor customer service! First time visit - so impressed by the clean shiny showroom - well- don’t be. Booked for a detailing and recall on a couple of parts- asked at time First time visit - so impressed by the clean shiny showroom - well- don’t be. Booked for a detailing and recall on a couple of parts- asked at time of booking to ensure they had a shuttle service as I needed a ride to and from work and gave my work location ( otherwise would have kept looking for a place that did offer shuttle) - the first girl was pleasant - assured me that it was no problem. I even called the evening before to confirm all details....next morning arrived at 7 - waited till 7:30 shuttle time to be told rudely in front of a waiting room full of people by the woman shuttle driver “ No - I don’t go there” Apparently it was one block past her limit- she motioned over her shoulder and said “talk to my manager” Manager did nothing - said his staff shouldn’t have told me they would provide shuttle service- finally offered to provide taxi chit but said ” I’d have to find my way home by myself”. This- after.booking weeks in advance and moving my schedule around- missing work in the morning and verifying all details twice... .So asked the service manager if I paid for the cab home - since the shuttle driver refused to go one block extra ( literally) but in record cold weather on Innes Road - walking wasn’t feasable- could they take some of the cab fare off of the service cost - he refused. Ended up missing two hours from work and didn’t have the service for my car...unbelievable poor form and zero customer service skills demonstrated by the dealership staff. Guess they have no need for new customers - this one will never be back - guaranteed. Another guarantee- will keep telling about this insane experience every chance I get to encourage other people to stay away from Orléans Toyota on Mer Blu. Shame on then! 😠 To Senior Management - Educate your staff to give the correct information from the beginning - guess what? Your customers don’t know - that’s why we ask questions.... but if you promise something / honour it- stand behind it - don’t put someone in an awkward position because your people have made a mistake! You are not the only game in town...Shockingly poor form. More

Worth it I traded-in my used vehicle for a decent value and got myself a wonderful little used Yaris thanks to Aron. At first I was unsure whether I had made a I traded-in my used vehicle for a decent value and got myself a wonderful little used Yaris thanks to Aron. At first I was unsure whether I had made a good decision, but the more I drive it, the more I'm happy with the great deal I got for this solid little car. As a salesman, I found Aron to be flexible, respectful, knowledgeable and patient. I will add that this dealership is also worth the stop for its coffee machine... Yum. More

Car check up Best service ever and the more pleasant personnel I have ever met at a car dealership. Excellent work , I used to be worry about taking my car foe se Best service ever and the more pleasant personnel I have ever met at a car dealership. Excellent work , I used to be worry about taking my car foe servicing not knowing what they will add on to you bill, not the case with Orleans toyota. They are upfront and always try to help you. More

Buying a Rav 4 Martin was very personable and did a great job helping us with our purchase and found or knew answers to all our questions. He went out of his way to Martin was very personable and did a great job helping us with our purchase and found or knew answers to all our questions. He went out of his way to ensure we received the car in perfect condition More

Buying a Rav4 Before our purchase, Musa answered all our questions with confidence and patience. No pressure is a great way to shop. Musa is a true professional, fr Before our purchase, Musa answered all our questions with confidence and patience. No pressure is a great way to shop. Musa is a true professional, friendly and informed. Thanks to him, our decision to buy was pretty easy. A job well done!! Always smiling and courteous, Musa is a great member of the Orleans Toyota sales staff to deal with for a car purchase. More

Wonderful Professional Service !!! Excellent Service provided by Graham P Miles at Orleans Toyota, his name says it all, as he really goes the extra MILE ensuring total satisfaction. I Excellent Service provided by Graham P Miles at Orleans Toyota, his name says it all, as he really goes the extra MILE ensuring total satisfaction. I am really impressed by the commitment and knowledge extended to us no matter how many questions we asked. This dealership takes the time to allow you to make your best decision and stand behind their Service Excellence mandate. Many Thanks Graham More

Leasing a 2019 Toyota Corolla Graham Miles assisted me in leasing a 2019 Toyota and he was extremely helpful which helped me greatly in making a decision in leasing my 2019 Corolla Graham Miles assisted me in leasing a 2019 Toyota and he was extremely helpful which helped me greatly in making a decision in leasing my 2019 Corolla. Mr. Miles explained some of the details that I required and did so in a way that I could understand. It is evident that he is knowledgeable in the Toyota products and would recommend him to anyone without hesitation. Thank you Graham for your service. C. Legault More

New 2018 Rav4 SE First time at Toyota Orléans and very pleased with our sales person Graham Miles and Toyota Orléans. Graham was knowledgeable, friendly, polite and ve First time at Toyota Orléans and very pleased with our sales person Graham Miles and Toyota Orléans. Graham was knowledgeable, friendly, polite and very accommodating with our questions. Everyone we dealt with was on top of things. We greatly appreciated the service. We love our new Rav4! More

We bought Toyota carmery 2018. They have excellent service. We just bought Toyota carmary last week. The sale representative very patient. Explain everything. We got excellent service. We will come back again a We just bought Toyota carmary last week. The sale representative very patient. Explain everything. We got excellent service. We will come back again and will introduce friends too. More

"Just purchased a 2019 Corolla LE CVT (Love it)" I knew what I wanted and received excellent assistance from Aron Goodden. He listened, gave advice and at no time tried to up sell me. I felt I was tr I knew what I wanted and received excellent assistance from Aron Goodden. He listened, gave advice and at no time tried to up sell me. I felt I was treated fairly as have no car buying expertise and his guidance was appropriate and welcome. I am enjoying my new Corolla and would recommend Orleans Toyota and Aron Goodden with no hesitation. More