Orleans Toyota

Very disappointed Unfortunately, we are very disappointed with this dealership and Toyota products. We lost most of the engine oil in a matter of hours because of a fai Unfortunately, we are very disappointed with this dealership and Toyota products. We lost most of the engine oil in a matter of hours because of a failing oil pressure sensor with no low oil warning light in a well kept 2013 Corolla which only had 72,000 km but luckily didn't ruin the engine. To add insult to injury, we had purchased a $1600 extended warranty (ECP) from Toyota which was still valid, and when this happened, it was like pulling teeth when trying to get coverage even though this kind of failure was covered and clearly stated on the ECP. We were never fully compensated and we are taking this further. More

Great service Just bought a RAV4 form Orléans Toyota, Aron Goodden gave us excellent advice with no pressure. Very satisfied. This is the second vehicle we purchase Just bought a RAV4 form Orléans Toyota, Aron Goodden gave us excellent advice with no pressure. Very satisfied. This is the second vehicle we purchase at this dealership probably not the last. More

Simply the BEST ever purchase experience in a long time Our experience purchasing a new car for our college son was very pleasant. Jemelio provided a professional service right from his greeting. As we had Our experience purchasing a new car for our college son was very pleasant. Jemelio provided a professional service right from his greeting. As we had a budget to work with Jemelio and his supervisor were able to accept & allow the purchase to occur .. They spoke as a family orientated business understanding our financial needs I recommend Jemelio Garcia and the Orleans Toyota family to anyone looking for an honest and great purchase experience Our family is now part of the Toyota Family !! More

Excuses all the time Bought a Tacoma 2017 brand new,with extended warranty. It arrived without the upgrades I asked for. They blamed "new computer programs".I booked an ap Bought a Tacoma 2017 brand new,with extended warranty. It arrived without the upgrades I asked for. They blamed "new computer programs".I booked an appointment to install the upgrades, and when I showed up, they told me the parts were not there, blamed "new computer program." It was only done two weeks after I got the truck... My first free oil change took 1.5 hours (15 min at Oil changers.) Keys were on the counter but they failed to see them apparently... My A/C broke down three weeks ago (after only 35000km!) They diagnosed the issue was a clamp, but they had none in stock. They keep telling me the part is still not available, blaming "computer problems". Two years to get computer working? I have bought lots of new cars, but never did I get such incompetent service. More

Not professional My wife and I put a deposite on a used vehicle. Unfortunately for us they sold the vehicle to someone else when the agent we were dealing with was aw My wife and I put a deposite on a used vehicle. Unfortunately for us they sold the vehicle to someone else when the agent we were dealing with was away. Interesting to see all the positive comments and quick answers by the dealer regarding customer service. However in this case we received nothing. Only 'I'm sorry'. From what I understand this happens very rarely so I'm not sure why there was nothing on their part to make it right. By the way, OMVIC and Toyota Canada are not able to provide much assistance. It is up to the dealer to take action. So this dealer who prides itself on quality customer service, for us, is not living up to its commitment. More

Leasing of Corolla SE I just leased a 2019 Corolla SE from Martin McCallister. This is the second time that I have leased a car through Martin and he is absolutely a great I just leased a 2019 Corolla SE from Martin McCallister. This is the second time that I have leased a car through Martin and he is absolutely a great salesman. I couldn 't have been happier with his service. More

Thank you - Thank you - Thank you! What a beautiful day to be out riding in our brand new Highlander! We just wanted to thank Musa again for everything ... he is not only a professiona What a beautiful day to be out riding in our brand new Highlander! We just wanted to thank Musa again for everything ... he is not only a professional Sale Advisor, he is knowledgeable, friendly, patient and kind! We simply wanted to share with other and salute Musa ... hats off to such a great individual. Orleans Toyota has a great working team and, to us, he is their #1!!! More