Orleans Toyota

I bought a brand new RAV4 from them just because they are close to my home but they have disappointed me in every visit. I don't want to waste readers' time with my experience with them but they are very bad close to my home but they have disappointed me in every visit. I don't want to waste readers' time with my experience with them but they are very bad. Please go somewhere else for a professional service at a reasonable price. They don't even deserve a star but I had no options :( More

I spent $21000 on a used vehicle with Orleans Toyota. When I paid for the vehicle and went to pick it up there was only 1 key. I told the salesman that I need to have 2 keys, he said he would speak wit When I paid for the vehicle and went to pick it up there was only 1 key. I told the salesman that I need to have 2 keys, he said he would speak with management. He called me back an told me they wouldn't be providing one, but I could purchase one for $350 plus. I told him that there is a principle here and that this is standard equipment (I would have stipulated this in the contract if I had known they would be like this). All future emails were ignored and I never heard from them again. I tried Toyota Canada but, they don't intervene with the dealerships. I filed a case with the Better Business Bureau but, they couldn't get any result with them. Orleans Toyota seem nice on the surface but if you have an issue and they have your money they won't do anything for you. They obviously don't care about customer relationships or they wouldn't have thrown it away for several hundred dollars, for shame. More

Just got home with my 2016 PriusC from Orleans Toyota. Graham Miles helped me out in all the best ways. He stayed on top of all the details, helped me feel confident in my purchase, even drove the car acr Graham Miles helped me out in all the best ways. He stayed on top of all the details, helped me feel confident in my purchase, even drove the car across town so my favourite mechanic could take a look for me. I have had a few bad experiences elsewhere and was very pleased to finally have a real professional take charge for me. Thank you Graham! More

very disappointed with service. I was not taken seriously. I was feeling that I was bordering the sakes person. I am not recommending that dealership. seriously. I was feeling that I was bordering the sakes person. I am not recommending that dealership. More

Quinn helped me with the purchase of my 2016 Highlander. I love the car and appreciate his assistance with issues that popped up. Would return again although I think this vehicle will last me a decade. Thum I love the car and appreciate his assistance with issues that popped up. Would return again although I think this vehicle will last me a decade. Thumbs up! More

We recently leased a Camry SE and had Martin help us . Martin was a pleasure to deal with, he was knowledgeable, friendly and very accommodating. i would recommend Martin to anyone looking to either buy o Martin was a pleasure to deal with, he was knowledgeable, friendly and very accommodating. i would recommend Martin to anyone looking to either buy or lease a vehicle from Orleans Toyota More

Well, I have got my Rav 4, finally and I am happy with my car. As Shakespeare has said "All's Well That Ends Well" car. As Shakespeare has said "All's Well That Ends Well" More

Response: Ray could have followed up, he knows who I am. When I came in to finally get the radio he did not even acknowledge me. Toyota can contact me if they really care about customer service. They do not When I came in to finally get the radio he did not even acknowledge me. Toyota can contact me if they really care about customer service. They do not care or take customer service issues seriously. Original Post: Toyota misrepresented a car I had purchased by not ensuring that the radio was working correctly. This car was returned from a lease and Toyota failed to ensure the head unit was in working order. Toyota agreed that they would replace the head unit at their expense and assured me it would be back in 2 weeks. I had begun to follow up after the end of the second week and finally, after 5 weeks and many follow up phone calls, the manager, Ray, called to tell me my unit had arrived. Dealing with Toyota was a very disappointing experience and I regret buying a car from them. I was passed around between Johnathon, JP, Tony and Ray of the service department. Each time I called, they seemed to have no knowledge of what was going on and Tony was incredibly rude and even told me I didn’t know anything about car radios and I didn’t understand the situation. It doesn’t take a lot for Toyota to try to rectify the situation since this situation was a direct result of the service team not doing their job properly. This is my first car and Ray, Tony and the rest of the service team did a lousy job at representing Toyota and have poor customer service skills. I was not taken care of, I was not appreciated as a customer and I was taken advantage of. When I finally got the radio back they had acted as if nothing had happened. There was no apology for the terrible experience, no acknowledgement of the huge inconvenience, not even a good will gesture to show they appreciated me as a customer. As this was the first ever car I had purchased I was enthusiastic and thought I would be a Toyota customer for life. My family have always been fans of this manufacturer and have been buying Toyota’s for decades. The employees in the service department lack customer service skills and it was disgusting how they treated me. I’m truly disappointed with the experience I have had with Toyota Mer-Bleu. More

Très mauvais service J’ai demandé un remplacement de l’essuie glace avant: Yaris 2016. On me charge pour deux essuie-glaces et on ne fait pas le travail. Lorsque je retour J’ai demandé un remplacement de l’essuie glace avant: Yaris 2016. On me charge pour deux essuie-glaces et on ne fait pas le travail. Lorsque je retourne pour leur mentionner, on me dit que l’on va enfin me faire le travail, gratuitement. Mais aucun remboursement pour le travail pas fait. Non, plus jamais chez ce concessionnaire. Passer votre chemin. More

Excuses All the time I bought a 2017 Tacoma, brand new. Good truck; it handles well and looks great. However, it came without some of the optional equipment I asked for. I I bought a 2017 Tacoma, brand new. Good truck; it handles well and looks great. However, it came without some of the optional equipment I asked for. I was given a later appointment to put it in, and showed up only to be told the parts were not in. I got told they just changed the ordering service software and it was not quite perfect yet. On my first service appointment later on, I just needed an oil change; I waited 1h30min' this is a 30 min job max anywhere else. I was told the service guy did not notify the desk when the job was done; my keys were on the counter but no one bothered to look or check. My A/C broke down in June 2019 (surprising at 41,000km), it was not fixed until November and I was told the part was back order for five months (a $2.00 packing clamp.) No explanation or compensation was offered to soften the fact I just spent one summer without the A/C I paid for. On my last oil change, I had to wait one month for an appointment; you just show up and they do it at other places like Oil Changers. This was my last one at that place. My A/C was still defective in May 2020, so I brought the truck in for diagnostic & repair at a 07h30 appointment, the truck had not been examined yet when I showed up at 15h15 after work. They blamed me fro showing up before being called and blamed the COVID situation fro not doing their job! Unbelievable. I would accept one or two incidents as described above, but when every single interactions at this dealer leads to some kind of frustration or problem, I think it is a systemic issue. To then constantly blame some outside factors (including their parent company!) for the poor service just makes things worse. This is NOT the way to get return customers. More