Orleans Toyota

My wife and I wanted to thank Zora for being supportive when we purchased our Toyota RAV 4, from the start of car selection up to the day of delivery. She immediately responded to our queries. when we purchased our Toyota RAV 4, from the start of car selection up to the day of delivery. She immediately responded to our queries. More

These guys in Orleans Toyota are amazing and accommodating, especially Zora. We will definitely be coming back when our children are ready to buy their own cars. accommodating, especially Zora. We will definitely be coming back when our children are ready to buy their own cars. More

Be weary if you are female don't go to this dealership as they are sexiest. The service department is chauvinistic and disrespectful to women. I have been going here for years with my 5runner and have recei they are sexiest. The service department is chauvinistic and disrespectful to women. I have been going here for years with my 5runner and have received sub part services from the service department which my ex husband has never received....Always blaming the customer for thier incompetence. I went in for my winter tire installetion at 8 am and by 4h30 pm nothing had been done and the service rep called to say my wheel nuts where not in vehicle so could not do work and closing in 30 minutes. I proceeded to explain where they were located and was told no they were not there which was not the case. I waisted 2 hours of my work day going back and forth to this dealership for a service that was not rendered. Within 5 seconds of arriving I had located the nuts in the exact location as to where I said they were. Now they were closed and could not do the service and they refused to give me my keys until I pay for something I was not provided. I proceeded to ask to speak to manager and was told everyone was gone for the day! How ridiculous. I called next day several time and was told this was all my fault and the service person Tony clearly lied to me on the phone. Did not nothing to fix the issue. I proceeded to call again and request to speak to manager and Tony said he is very busy and probably would not call me back. What kind ve customer service is that! Its disappointing as I go there due to my warranty but I will be taking my business elsewhere. This is unfortunately not the first time i have been treated like this here or asked to speak to my "husband". More

Our sales associate Zora was knowledgeable and pleasant. She provided us with invaluable information to help us make our car purchase. She provided us with invaluable information to help us make our car purchase. More

Beware of service reps recommending various services. Brought in my 2012 Venza for regular servicing, which should have been simply an oil change, according to Toyota's schedule of service for a Venza. T Brought in my 2012 Venza for regular servicing, which should have been simply an oil change, according to Toyota's schedule of service for a Venza. They "recommended" several items to be replaced, including changing the transmission oil. Problem is, they replaced the transmission oil at the previous service in May 2021. Called service manager to complain, was told that they only looked at the mileage on the car to "suggest" replacing the oil. Saved $150.00 for "service on automatic transmission. BEWARE More

Martin McAllister facilitated replacing our leased Corola with a Hybrid Corola. The process was very friendly and hassle free. We are delighted with Mer bleue Toyota service. with a Hybrid Corola. The process was very friendly and hassle free. We are delighted with Mer bleue Toyota service. More

I brought my highlander in for a Service #3 and was skeptical about how short it took to complete. Since I have a Dashcam that records in parking mode I decided to see how long it took for the service skeptical about how short it took to complete. Since I have a Dashcam that records in parking mode I decided to see how long it took for the service. I was shocked to find out that the time in the bay was only 10 minutes and only 6 minutes up on the hoist. When I confronted the dealer, they stated that the mechanic read the Work-Order incorrectly and only performed an oil change. I realize that mistakes happen, but the “Vehicle Service Inspection Report” which the mechanic signed indicating that the Service #3 items were performed, should have triggered an immediate reckoning and restitution with me before I paid and departed the dealership, and not left for me to phone upper management after the fact. * Let the Buyer Beware * More

Aron was a good person with a good heart. He's also a positive person, and I appreciate for what he did for me so thank you Aron. positive person, and I appreciate for what he did for me so thank you Aron. More

Today I wrote a review about my scheduled appointment and at the end of my posting it asked for the person I worked with the name Jack Henry was inserted by error. I have no idea who Jack Henry is but I d at the end of my posting it asked for the person I worked with the name Jack Henry was inserted by error. I have no idea who Jack Henry is but I did not have any dealings with this gentleman. I deeply apologize to Mr. Henry for this error on my part. More

Today (Thursday 8 April), I brought my 2019 RAV4 in for a service check, and to have my snow tires changed. I had previously called and booked an appointment for 8:00 a.m. I was advised the appointment would service check, and to have my snow tires changed. I had previously called and booked an appointment for 8:00 a.m. I was advised the appointment would be approximately 3 hrs long. Normally I would wait for my vehicle but due to the length of time for this appointment and the fact Ottawa is currently on a lock down it didn’t make sense to do so, I left and went home (by bus). When I checked in at 8:00, I was advised of what checks would be done and the service rep said “okay we will take your vehicle in, and will contact you with any problems.” By 1:44, (almost 6 hrs) after my appointment time, I hadn’t heard anything and called the dealership. Imagine my surprise when I was told “we haven’t started working on it yet”. I replied with “but my appointment was for 8:00” to which I was told “when you leave your car it’s with the understanding that the three hour time mentioned was ONCE we actually start working on your vehicle and that your car would be with us all day. Your car will be ready by 5:00 p.m.” I returned to the dealership at 4:55 p.m. and got my car back. My question is why when I dropped the vehicle off was I not informed that the 3 hour time was ONCE the car actually entered the service area. I was totally under the impression the 3 hour time would start immediately after I dropped the vehicle off. I told the service rep that at no time had anyone informed me that even though I was on time for my appointment the amount of time previously indicated to me (the 3 hours), didn’t start until my vehicle entered the service area. The service rep agreed saying “ah, yeah that should have been explained to you when you came in this morning” (but no mention of an apology for the confusion and the hope it didn’t cause me any great problems.). This is the first time this has happened, every other service appointments went just like I was told (1 hour, 2 hrs etc), not sure if this is a new policy or is this some sort of fall out due to COVID-19? We have always been very happy with the treatment we have received, both when we bought our car there, and every service check thus far, but this one left a very sour feeling in our mouths. I will have to consider whether to return to this dealership where we bought our vehicle or take it to another dealership for servicing in the future. More