Orleans Toyota

Yesterday, new development from the Toyota owner/manager @Robert Parent following my husband’s recent post https://g.co/kgs/12N7sZ. Robert called him before lunch and was berating and went on to insult both @Robert Parent following my husband’s recent post https://g.co/kgs/12N7sZ. Robert called him before lunch and was berating and went on to insult both of us and was also verbally aggressive even before we responded. He opened the conversation with obvious disdain for the original post and mentioned the fact that he had replied to it and he asked why he had posted it. Upon responding that he had gone to social media after being dismissed, Robert became irate and retorted that he had replied and my husband should not have done that. I was sitting right next to my husband and could hear Robert over the phone, commented that he was entitled to his opinion and I wanted to know the purpose of his call. He then mocked my husband by saying that, “clearly your wife is the one in charge”. I question whether it was to say that my husband wasn’t man enough or that, as a woman, I had no place in this conversation. His tone was both mocking and condescending…. So, my husband did what any logical man would do: he handed me the phone as I am quite capable of handling myself and, it is my car under discussion. When I began to ask him why he refused to acknowledge any responsibility for the parking tickets received, not to mention the wrongful repair and charges, he repeated that it was not Toyota’s responsibility since the car was parked on the street where the tow truck had left it. This is despite the fact that the car was being repaired and diagnosis had begun and had been extended as per the invoice. The ticket was given a week after the tow truck had left it there and we had begun processes to repair the vehicle but a part was needed and was backordered. We had also contacted them both by phone and in person to ask that the car be placed onto their lot. At no time during any of the interactions were we told that it was our responsibility to move the car or have it re-towed onto the lot rather than on the street as they were closed on the day it was towed. In fact, they said they would move it in for us. Whenever we asked what the policy was, he made a new excuse as to deflect any responsibility and continuously interrupted and spoke over me when I attempted to answer his questions. We have pictures of our car on the street, we have dates where we had asked to have the car brought onto the lot. To which he said that they either didn’t have enough staff to bring the car in or that they could not as the lot was full. To which we asked where we should have put it then seeing that the lot was full by his account. But he just repeated that it was our responsibility despite the fact that we were told by the service team that it would be brought in. He did not have any dates or factual evidence to support his retorts and I had to fact correct him on several points. Finally, he said that since the car was not on his lot, it was not Toyota’s responsibility. Yet when I indicated that the date of the invoice stated otherwise, he told me that I had “low intelligence” and hung up on me before I could respond. The purpose of his call is still unknown but we have definitely learned that misogyny is alive and well at Orleans Toyota, customer service and client care is hard to find, as is respect and integrity. It’s unfortunate that Toyota has someone like this representing their brand. We are shocked and appalled by his manner and conduct. Customers beware – this was our experience. I hope it will not be yours. More

I had a terrible experience dealing with Orleans Toyota located on 2035 Mer-Bleue Rd, Orléans, ON K4A 3T9. My Rav4 was towed and received by them on May 24th and I only got my car back on July 20th. Their located on 2035 Mer-Bleue Rd, Orléans, ON K4A 3T9. My Rav4 was towed and received by them on May 24th and I only got my car back on July 20th. Their initial diagnosis was wrong and they had me replace the multiplex computer which was a $750 part plus labour which their service team admitted upon pickup of the vehicle that it was, "probably not the problem but may have been" of course they did replace the part after 6 weeks only to find it did not solve the initial problem and the original piece was probably fine. They still charged me an additional diagnoses fee to find the actual problem which was ultimately the gas pump. They also incurred two parking tickets totalling $150 while the car was in their care. They didn't even bother bringing the car onto their mostly empty parking lot, as they hardly have any cars to selI anyway. I would like to add that I had requested, on several occasions, to have my car moved onto their lot. To add insult to injury, they didn't even have the courtesy to alert me about the parking tickets received in the month of May. I only discovered the tickets when I picked up my vehicle and they were lying on my passenger seat on July 20th well passed the contesting date. I spoke with the service manager Raymond Lacroix and he was unwilling to help and deflected the responsibility of the parking tickets to the towing company and to myself. I recommend avoiding this dealership especially the service department team at all costs as they will make you replace unnecessary parts and they do not take responsibility for their errors and actions. Customer service is non-existent. I would expect from an upstanding name such as Toyota, in these difficult times, that well paying Canadian customers would be treated with the dignity and respect they have come to trust in the Toyota name. Otherwise, why not just take your car to any mechanic? More

I had a toyota dash cam installed in my Rav4 at the dealership but couldnt connect it to my phone. Jonathan D'Arruda, a service advisor at Orleans Toyota, persisted in trying to resolve the problem and dealership but couldnt connect it to my phone. Jonathan D'Arruda, a service advisor at Orleans Toyota, persisted in trying to resolve the problem and succeeded after research into the unit connection. He went above and beyond as this situation would have resulted in camera removal. A very happy and satisfied customer. Thank you Jonathan. More

I was looking for a new dealership, so took our Toyotas in for some basic service. To my surprise Orleans Toyota's service manager is Ray Lacroix. I have known Ray since the 90s, when he managed another se in for some basic service. To my surprise Orleans Toyota's service manager is Ray Lacroix. I have known Ray since the 90s, when he managed another service shop. I cannot say enough good things about him - he is honest and service-oriented. Ray will go through service recommendations and even help you save money on preventative work if it can be done concurrent with other jobs. The staff at Orleans Toyota have been great, and I can say with confidence that this will be my new service stop. If you want to get your cars serviced while feeling confident about the quality of work and the price you are charged, then Orleans Toyota is the place. They even cleaned our messy van for us - inside and out. They didn't even mention it, they just did it and handed us back a clean van at no extra charge. I have kids, it wasn't pretty is all I'm going to say. Thanks guys! More

Ordered a 2022 Tacoma , and they canceled my order on me after waiting 4months even though the vehicle had an allocation. after waiting 4months even though the vehicle had an allocation. More

We had a pleasant experience dealing with Nathan today while picking up our 2022 Venza/Hybrid vehicle. Nathan was friendly, professional, and very thorough in explaining all the details. From the new veh while picking up our 2022 Venza/Hybrid vehicle. Nathan was friendly, professional, and very thorough in explaining all the details. From the new vehicle functions and warranties to the final purchase documents. We would highly recommend Nathan to any new Toyota customers. More

Usually great service. dissapointed this time. brought in car for scheduled service in December, service warning came on couple weeks later. made appointment to look at. te dissapointed this time. brought in car for scheduled service in December, service warning came on couple weeks later. made appointment to look at. tech didn't reset the schedule. asked for another issue to be looked at. said I would have to pay for someone to look at even though still under warranty. More

My wife and I wanted to thank Zora for being supportive when we purchased our Toyota RAV 4, from the start of car selection up to the day of delivery. She immediately responded to our queries. when we purchased our Toyota RAV 4, from the start of car selection up to the day of delivery. She immediately responded to our queries. More

These guys in Orleans Toyota are amazing and accommodating, especially Zora. We will definitely be coming back when our children are ready to buy their own cars. accommodating, especially Zora. We will definitely be coming back when our children are ready to buy their own cars. More

Be weary if you are female don't go to this dealership as they are sexiest. The service department is chauvinistic and disrespectful to women. I have been going here for years with my 5runner and have recei they are sexiest. The service department is chauvinistic and disrespectful to women. I have been going here for years with my 5runner and have received sub part services from the service department which my ex husband has never received....Always blaming the customer for thier incompetence. I went in for my winter tire installetion at 8 am and by 4h30 pm nothing had been done and the service rep called to say my wheel nuts where not in vehicle so could not do work and closing in 30 minutes. I proceeded to explain where they were located and was told no they were not there which was not the case. I waisted 2 hours of my work day going back and forth to this dealership for a service that was not rendered. Within 5 seconds of arriving I had located the nuts in the exact location as to where I said they were. Now they were closed and could not do the service and they refused to give me my keys until I pay for something I was not provided. I proceeded to ask to speak to manager and was told everyone was gone for the day! How ridiculous. I called next day several time and was told this was all my fault and the service person Tony clearly lied to me on the phone. Did not nothing to fix the issue. I proceeded to call again and request to speak to manager and Tony said he is very busy and probably would not call me back. What kind ve customer service is that! Its disappointing as I go there due to my warranty but I will be taking my business elsewhere. This is unfortunately not the first time i have been treated like this here or asked to speak to my "husband". More