Orleans Toyota

BE AWARE of the Service Centre recommending work on your vehicle that is not required. I was advised my RAV4 Hybrid needed new brake pads and rotors for a cost of just over $1,800.00. I waited and took my v vehicle that is not required. I was advised my RAV4 Hybrid needed new brake pads and rotors for a cost of just over $1,800.00. I waited and took my vehicle to a brake specialist and was advised the pads had worn only 1/4 of the way (new pads were 12mm thick and mine had 9mm left) and the rotors were a bit surface rusty (not on the rotors wear surface but elsewhere) but completely functional. I am very disappointed with Orleans Toyota and can no longer trust them. This is the second time this dealer has recommended work that was not required and my reason to post this review. I suspect they may comment that they do not recognize my email address; however, I did not want to use the email address for the angst that would likely ensue. That said, this is a legitimate review and complaint. I will no longer go to this Dealer. More

Bought a 2012 Nissan Rogue SV. Found out the AC Compressor was fryed. The salesman did absolutely nothing to resolve the issue and he did not follow up on my purchase. Will not buy Found out the AC Compressor was fryed. The salesman did absolutely nothing to resolve the issue and he did not follow up on my purchase. Will not buy their again ever. More

If I could give 0 stars I would. 2021 Rav 4. Ten visits to dealership for same issue without resolution. Don’t take your car here for servicing 2021 Rav 4. Ten visits to dealership for same issue without resolution. Don’t take your car here for servicing More

Just picked up our 2024 RAV4. Zora was amazing to deal with. Made everything easy, set up the app, showed us how everything works. It was a real pleasure working with her and M Zora was amazing to deal with. Made everything easy, set up the app, showed us how everything works. It was a real pleasure working with her and Michel More

Service at Orleans Toyota has devalued over time. I left very dissatisfied, issues far from resolved and even service manager was condescending as was advisor. Been a loyal client for over 15 years a I left very dissatisfied, issues far from resolved and even service manager was condescending as was advisor. Been a loyal client for over 15 years and 3 cars later. Considering not taking the Rav I ordered, More

It is a nice dealership for buying a car with nice staff on sales side, but the service department is scam. They charge over 150 for labor for simple service (inspection) and they do not even go through the on sales side, but the service department is scam. They charge over 150 for labor for simple service (inspection) and they do not even go through their check list. I checked my air filter right after the service and it was in a really bad condition. Called them and the advisor told me that I need to replace it my self! So I will not trust them again for any services. More

We just bought a RAV4 XLE HYBRID, our sales person's name is Zora; you couldn't find a more sympathetic person, answered all our questions, set up the apps on my phone, explained everything in details, she is Zora; you couldn't find a more sympathetic person, answered all our questions, set up the apps on my phone, explained everything in details, she spoke French which was great because we had ask for a French salesperson. Zora also made suggestions, making easier to understand our new vehicle ,you were so patient with us. Thank you Zora, you're the best and thanks for the nice desert you left in the car. Christine, More

Had the best service with Graham Miles. Made buying a car easy. He kept us updated and spent lots of time showing us how everything worked. Buying a car - Graham is your guy! Made buying a car easy. He kept us updated and spent lots of time showing us how everything worked. Buying a car - Graham is your guy! More

As others have said, this dealership is a scam. I took my vehicles here for service and waited at the dealership. I was at the dealership for 2 hours but my invoice stated a mechanic worked on m I took my vehicles here for service and waited at the dealership. I was at the dealership for 2 hours but my invoice stated a mechanic worked on my car for 5.8 hours. Unfortunately I didn't realize this discrepancy until I got home. If I had dropped my car off I never would have known they were overcharging me. If you want a mechanic you can trust, go to a different Toyota dealership. More

Do not trust this dealership! They damage 50,000$ vehicles during service appointments and then tell you some "Minor damage" is always expected... My 2020 Tacoma was in for a serv They damage 50,000$ vehicles during service appointments and then tell you some "Minor damage" is always expected... My 2020 Tacoma was in for a service and tire change over but during the process all 4 of my rims and center caps were butchered. I was not advised of this damage but noticed it before leaving the service center. It was at this time that I tried to resolve the issue with my service manager but was told that it could not have been possible for this damage to have occurred during my visit and therfore they would not take responsibility for the damage caused. Upon further discussion with the service manager, I was told that he could order new center caps through warranty but that is all. I recently returned to have these new center caps installed but there remains large scratches around the perimeter of all 4 of my rims and there is now no paint where the broken center caps had been rubbing on the surface and Orleans Toyota will still take no responsibility and responds by saying I should have purchased extra rims to avoid damage during tire change overs. I will not be returning for any future vehicle purchases or service. Here is a link to a video I took of my wheels following the appointment. https://photos.app.goo.gl/QhjtgABhwAq4ywQA9 More