Orleans Toyota

great salemanship by chris cousineau went in to have something done on my truck. started talking to chris and one and half hour later i had bought my new truck with what i wanted in it a went in to have something done on my truck. started talking to chris and one and half hour later i had bought my new truck with what i wanted in it at a very good price. chris was attentive to my wishes and he did his best to accomodate me. thank you More

Worst dealship in Orleans Terrible dealership, I walked around the outside for at least 5minutes and no salesman. I went inside and walked around.. still no salesman. I went up Terrible dealership, I walked around the outside for at least 5minutes and no salesman. I went inside and walked around.. still no salesman. I went up to the front desk and they said they would get a salesman. When they finally did he apologized for not coming up to me since they have plenty of repeat customer and not many new ones. We continued to look for a car that suited my needs. Once we found one I asked for a trade-in appraisal. After a long 2 hour wait they came back with a ridiculously low price. I visited several dealerships prior to and this was the lowest of them all. I asked if they had credits on the Toyotas to try and balance the difference with what I was expecting for my car, he responds these are toyotas they sell like hotcakes and do not need incentives. In my opinion toyota is nothing special except a low end cheap priced car manufacturer. Any way, after everything was said and done I ask the salesman to call me if they have an incentives comes up, he chuckles and says i'm not calling you, you call me when your ready.. Simply wow! I was shocked to hear that, very unprofessional. He continued to insult several other dealerships in the area like 417 Nissan and Ottawa Dodge and says they cannot sell cars like us and they are terrible and to avoid them. Again very unprofessional. I decided to review the dealership and my poor experience, and they call me the next morning and leave a vm calling me a liar and telling me to get a reality check. Now I am mad since these guys are obviously oblivious and completely clueless on how to do business and treat customers with respect. The "owner" later on replies to my comments on google and says I fabricated some information. So to sum this all up, they call there customers liars, tell them to get reality checks, no apologies, fake some of there reviews on google, very unprofessional and insulting. How do they have any customers? I really hope future customers do some research and avoid this dealership. I have many deep connections and will ensure that no one from my circle of business/personal friends and family members shop here. It's time for the owner to fire all the managers and sales staff and get a reality check themselves on how to approach and deal with customers. I can continue with all the details of my horrible visit but I believe enough has been said above. Please consider my experience before attempting to go here. More

Great experience I had a wonderful experience with the purchase of my vehicle at Orleans Toyota. It was a pleasure to deal with Frank. I am very grateful and very app I had a wonderful experience with the purchase of my vehicle at Orleans Toyota. It was a pleasure to deal with Frank. I am very grateful and very appreciative of all his help, knowledge, professionalism and respect towards his clients. I did not feel the pressure that usually comes with looking at cars, let alone buying… He made it so easy and was not overbearing like some sales people at other dealerships. I would recommend dealing with Frank Thibault in a heartbeat. Tina More

Service purgatory Yet another perpetually terrible service visit from this dealership. They could care less about the client and it's evident by the smugness of nearly Yet another perpetually terrible service visit from this dealership. They could care less about the client and it's evident by the smugness of nearly all the staff. Do yourself a favour, go somewhere else. Listen to the Google, Yellow Page and DealerRate ratings and save yourself the headache. Why build a brand new dealership if all you're going to strive to be is worse than mediocre? More

request for quote and service appointment I have used their on line system and got no response and called them for appointment an answering machine comes two times left a voice make , no call I have used their on line system and got no response and called them for appointment an answering machine comes two times left a voice make , no call back. Wondering what kind of poor quality service I am getting, terrible More

Wonderful experience Just had a wonderful buying experience with Marco :) He is knowledgeable, professional & courteous! From start to finish I was treated with respec Just had a wonderful buying experience with Marco :) He is knowledgeable, professional & courteous! From start to finish I was treated with respect, listened too, guided towards the best purchase for our family and all without pressure or the use of hard sales tactics. Each visit was a pleasure and very much worth my time. Marco took his time to educate and provide all the information I needed to make the right choice. More

I will be back, Visited Orleans Toyota today, beautiful new location,was greeted by Alain Bertrand in sales, made me feel at ease, and provided everything I needed to Visited Orleans Toyota today, beautiful new location,was greeted by Alain Bertrand in sales, made me feel at ease, and provided everything I needed to make an informed choice for my purchase, More

I am a victim of car dealership extortion Quality of work was great but I never agreed to some of the work they have done. Quality of work was great but I never agreed to some of the work they have done. More

I have been treated with great respect Great dealership who goes out of their way to ensure I have been satisfied on every occassion. I would recommend this Dealership anytime. Tim Cote Great dealership who goes out of their way to ensure I have been satisfied on every occassion. I would recommend this Dealership anytime. Tim Cote More

2013 Matrix We've had our Matrix serviced at Orleans Toyota since the original purchase, I've never had an issue with any servicing or fees charged. Great service We've had our Matrix serviced at Orleans Toyota since the original purchase, I've never had an issue with any servicing or fees charged. Great service, friendly staff, nothing but praise! We have the extended warranty with free oil changes, all is great! More