Orleans Toyota

No Help Went in to look at a Toyota tundra nobody approached me to help very unprofessional I guess you must have to go in with a suit and tie Went in to look at a Toyota tundra nobody approached me to help very unprofessional I guess you must have to go in with a suit and tie More

Amazing experience I was looking at different options and was unsure what kind of vehicule I wanted to purchase. I have been with GM for many years and did not know what I was looking at different options and was unsure what kind of vehicule I wanted to purchase. I have been with GM for many years and did not know what to look for. I never regretted walking in Orleans Toyota. Chris Cousineau is amazing and has great knowledge when it comes to vehicules. He is very patient and took the time to answer all my questions. Even after I bought my new Corolla SXE, he remains present and continues to offer excellent service! More

the welcome for the first time a warm and friendly bienvenue upon arrival a well explanation of the products that they have on the floor plus whatever else you are looking for as fo a warm and friendly bienvenue upon arrival a well explanation of the products that they have on the floor plus whatever else you are looking for as for me was a 4runner More

Unprofessional These guys convinced me to use every last penny to my name as a deposit on a car. Then declined my application. When I went to pick up my deposit they These guys convinced me to use every last penny to my name as a deposit on a car. Then declined my application. When I went to pick up my deposit they gave me attitude and rudeness. Left me without gas money and in the cold stuck with my grandchild outside their dealership in -21 temperature. Said it wasn’t their problem. Horrible business ethics, no heart, selfish and ignorant More

2018 RAV4 Nous aimerions remercier M. Alain Bertrand pour l'excellent service offert lors de notre location de notre RAV4 2018. M. Bertrand est très courtois, Nous aimerions remercier M. Alain Bertrand pour l'excellent service offert lors de notre location de notre RAV4 2018. M. Bertrand est très courtois, aimable et très professionnel danc ce qu'il fait et il est aussi très sympathique. Il nous a donné toutes les explications nécessaires des nouvelles options sur notre nouveau RAV4. Encore une fois "Merci". Michel & Denise Barbe More

Customer Service I recently had the pleasure of dealing with Martin McAllister while looking to purchase a new vehicle. Martin was very knowledgable, professional and I recently had the pleasure of dealing with Martin McAllister while looking to purchase a new vehicle. Martin was very knowledgable, professional and thorough. He answered all my questions and did not rush me through the process. I did lease my Rav4 and couldnt be more pleased. Anyone looking for a vehicle is in great hands with Martin. He made the process much easier than I anticipated. Thanks for your help Martin More

Great help in purchasing new vehicle! I have just purchased a vehicle via Aron Godden, with the sales department and the whole process proved to be an excellent one! Aron was extremely hel I have just purchased a vehicle via Aron Godden, with the sales department and the whole process proved to be an excellent one! Aron was extremely helpful, provided very good advice, and always acted rapidly on required questions and follow-ups. This was very appreciated. I highly recommend him, and I love my new car! Manon More

Excellent purchase experience with professional personel My daughter considered many vehicles prior to meeting with Chris Cousineau and she was so impressed with the thoroughness of explanations given by thi My daughter considered many vehicles prior to meeting with Chris Cousineau and she was so impressed with the thoroughness of explanations given by this product advisor that she is now a proud owner of a new Corolla. We witnessed her journey with this professional, and we thus highly recommend this dealer. More

Recall of my van sliding doors broke my auto starter!!! Yet another perpetually terrible service visit from this dealership. They could care less about the client and it's evident by the smugness of nearly Yet another perpetually terrible service visit from this dealership. They could care less about the client and it's evident by the smugness of nearly all the staff. Do yourself a favor, go somewhere else. Listen to the Google, Yellow Page and Dealer Rate ratings and save yourself the heaadache. Why build a brand new dealership if all you're going to strive to be is worse than mediocre? Brought my van in for a safety recall. The sliding doors need to be redone. The technicians failed to recognize that my auto starter, which was working fine, is incompatible with the new recall wiring they installed. So now my van does not start. I brought it back and the charged me $290.00 to yo figure this out. I refused to pay and asked to speak to the service manager. He was in a meeting a too busy to come out and see me. I told the service guy to have him call me at home and started to leave. The service guy said I could not leave until I paid the bill. I told him I was leaving and to have the manager call me. He followed me out and said he would stop me. I said he was welcome to try, The service guy said he was going to lie down in front of my van to stop me, Really? When we arrived to the van, the service guy offered to go get the manager form his meeting. Of course I said, that is what I want. He demanded my keys of my van, I declined. The service manager was no better. I offered a compromise, to apply this bill to a Toyota installed auto starter, he refused. I asked him to remove the recall install which rendered my auto starter useless. He agreed but he would have to charge me for it. More

Fantastic Buying Experience I just leased a car with the help of Henri Ah Yu, a sales person at Orleans Toyota. Though it was only his first week on the job he was very knowledg I just leased a car with the help of Henri Ah Yu, a sales person at Orleans Toyota. Though it was only his first week on the job he was very knowledgeable and made certain all my questions were answered. He was friendly, polite, and didn't pressure me in any way, which was greatly appreciated. It made for a great car buying experience. I would not hesitate to refer anyone to Henri and Orleans Toyota. The only negative comment I feel a need to make is that the 2 women who work at the front desk could really use a lesson in customer service and common courtesy. I found one of them in particular extremely rude and abrasive toward the sales person I was dealing with, making it very uncomfortable to stand there and watch someone be treated that way. In hind site I wish I had spoken up in his defense. It was other wise a great experience. More