Orleans Kia

BEWARE of Bait and Switch!!!Signed a contract in July BEWARE of Bait and Switch!!! Signed a contract in July to purchase a 2022 KIA Seltos for pay $335 per month. I went with this dealership as they a BEWARE of Bait and Switch!!! Signed a contract in July to purchase a 2022 KIA Seltos for pay $335 per month. I went with this dealership as they are local and they matched a price from another dealership in the city. Up to this dealings were ok with dealership….Then on day of pick up, which was 5 weeks after the date I was told I would get, they tell me that it will be $347 a month!!! The General Manager, VJ in an arrogant tone, stated they can back out of any contract. No apologies nor any offer to make it right…simply if you want it, pay more or if you don’t, don’t buy the car. As I had already bought tires, rims and mats, I had no choice but to take it at the higher amount…If not be out $1500. The actions undertaken by this dealership are unethical and unprofessional. You should stay away from this dealership. For me, I will no longer set foot in that dealership nor buy another KIA. If KIA allows their dealers to treat people that way, it is not a company that I want to deal with, and not should you! This is only part 1….more to come! More

This dealer is the epitome of scam. They will happily steal your money. Do not go to any dealer in their group. They will charge you over market price for a new vehicle and give you the bare minimum o steal your money. Do not go to any dealer in their group. They will charge you over market price for a new vehicle and give you the bare minimum on your trade in. They also own 417 KIA so please do yourself a favour go and save money and stress at any other KIA dealership. VJ is their sales manager and his language is inappropriate for children to be subjected to so do not being your kids in either. More

Manu Sehder was very friendly and helped us find the perfect car. Everyone we dealt with was caring, efficient, and explained everything in such detail. perfect car. Everyone we dealt with was caring, efficient, and explained everything in such detail. More

I have been interested in a Stinger inter ever since they came out in 2018. So late last March (2021) I stopped by Kia Orleans to see if there was on the lot rat I could look at in the metal. While I was wan came out in 2018. So late last March (2021) I stopped by Kia Orleans to see if there was on the lot rat I could look at in the metal. While I was wandering around the lot I ran into the Sales Manager and we struck up a conversation. Even though the dealership was closed, he invited me in to look at the one in the showroom. That was great and my relationship with the dealer just got better from there. A little laterI wound up taking one for a test drive and then ordered one on the spot; a 2022 Singer Elite with suede. The sales process was both very professional and friendly. Everyone I dealt with made sure I was happy with the deal. All my questions and concerns were dealt with promptly, fully and to my satisfaction. A few months later my car arrived and that experience was great. I was treated like royalty. Also, the car was perfect when I picked it up. Since then I have been back for a very minor warranty issues and to pick some accessories. Those experiences have also been great. Overall, I’m extremely satisfied and I will not hesitate in buying another car here. More

So excited to have my new Sorento! We had to wait a little bit for it, but Midori and the team at Orleans Kia kept us well informed on when it would be arriving. When we did get our vehicle we are so h little bit for it, but Midori and the team at Orleans Kia kept us well informed on when it would be arriving. When we did get our vehicle we are so happy with it!! Thank you Midori for helping us out, if anyone in the Ottawa area is looking for a car this is the place to go! More

When I came into Kia Orleans I was in search of a new version of the car I had. I first looked at the pamphlets of different models & was asked if I would like to test drive to see what I enjoyed. I was version of the car I had. I first looked at the pamphlets of different models & was asked if I would like to test drive to see what I enjoyed. I was greeted & serviced by a few people whom I'd like to give a round of applause & recognition to. Rudy, Samantha & Kristina did a great job helping me find my comfortable payment options, warranties & trim level I desired. I left the lot with my new 2021 Kia Forte & a gigantic smile on my face. They were understanding & accommodating to me. They made me feel like a very valued customer & wanted me to leave with the car I dreamed of for many months. I left my shoddy 2015 Forte with them & took my beautiful 2021 home. Thank you Rudy, Sam & Kristina! More

Very poor customer service by the manager and tried to hide costs without telling us. DO NOT BUY FROM HERE. we caught them hiding extra costs that they said were “included”. I can see why there are so ma hide costs without telling us. DO NOT BUY FROM HERE. we caught them hiding extra costs that they said were “included”. I can see why there are so many bad reviews of this dealership. More

Your store is a poo dealership. Price cars and then because wrong price the law says the customer is to get at that window price. And your employee sends a nasty email . because wrong price the law says the customer is to get at that window price. And your employee sends a nasty email . More

Love my new car. Love Kia car. Orleans Kia is a terrible dealership. Dealership continually said I would be called for numerous issues and never contacted me. I always had to reach out after they said they dealership. Dealership continually said I would be called for numerous issues and never contacted me. I always had to reach out after they said they would. Despite purchasing a new car the dealership - sales rep, finance manager and more - never did anything or provided a level of customer service that showed they value me as a customer. I’m happy to recommend a Kia car to anyone, but DO NOT buy from Orleans Kia. More

I went into this dealership having had a poor experience with Dilawri in the West end. I was purchasing a Tellaride which we had done extensive research on. Dilawri didn’t seal the deal so I went to my home with Dilawri in the West end. I was purchasing a Tellaride which we had done extensive research on. Dilawri didn’t seal the deal so I went to my hometown of Orleans…huge disappointment. I initially met with a very professional sales agent but quickly got passed on to “Rudy”. He was only after their sale and made a deal on my trade in. 12 weeks later my new car arrived. Rudy wants to reassess my vehicle. No big surprise, after only 12 weeks, he found $1000 worth of needed maintenance on my trade in. He had me I. A bad situation as I had already ordered my vehicle and knowing w he could turn around and sell for more than I paid. The rest of Orleans Kia always great but buyer beware…avoid Rudy. More